Microsoft Dynamics 365 CRM Specialist
关于 GRI,GRI 是可持续性影响报告的独立全球标准制定者.GRI 为世界最广泛使用的可持续发展报告标准提供了服务，并与企业，监管机构，投资者，民间社会组织和其他利益相关方合作促进透明度，问责制和可持续发展。通过多个利益相关者的过程，GRI 开发出反映全球最佳实践和公共利益的标准。我们在20多个国家的员工一起将全球视角与本地相关性结合起来，支持组织和社会的长期价值创造。微软动态365CRM 顾问设计，开发和支持 GRI 团队有效地与业务和客户信息合作的 CRM 解决方案。该角色将业务需求转化为可扩展的 Dynamics 365,Power Platform 和 Azure 基于的解决方案，并有助于不断改善 GRI 的数字能力。与荷兰的商业利益相关者以及 IT 团队密切合作，该角色提供可靠的解决方案。解决生产问题，支持整个组织中的用户。责任交付 · 设计，开发，定制和实施满足达成的商业需求并支持有效的商业流程的微软动态365CRM 解决方案。· 配置和定制 Dynamics 365实体，表格，视图，仪表板，商业规则，过程流量，安全角色及相关解决方案。• 使用 C#, .NET,REST API 和 Microsoft Azure 集成服务开发和维护自定义的 CRM 功能和整合。· 开发和改进简化业务流程和提高用户生产率的 Power Platform 解决方案。· 将业务需求转化为实际技术解决方案，并保持清晰的技术，解决方案和支持文件。· 组织内部提供用户和管理员培训和知识传输，以支持有效采用和持续使用 CRM 解决方案。参与·与业务利益相关者进行合作，了解要求，解释技术选择，将业务需求变成可行的 CRM 解决办法。· 与荷兰 IT 团队合作，支持全球商业用户，分享知识，提供解决方案，变革和支持方面的明确指导。
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About GRI
GRI is the independent global standard setter for sustainability impact reporting. GRI provides the world’s most widely used sustainability reporting standards and works with businesses, regulators, investors, civil society organizations, and other stakeholders to advance transparency, accountability, and sustainable development.
Through a multi-stakeholder process, GRI develops standards that reflect global best practice and public interest. With staff in more than 20 countries, we combine global perspective with local relevance, supporting long-term value creation for organizations and society.
About the role
The Microsoft Dynamics 365 CRM Consultant designs, develops and supports CRM solutions that enable GRI teams to work effectively with business and customer information.
The role translates business needs into scalable Dynamics 365, Power Platform and Azure-based solutions and contributes to the continuous improvement of GRI's digital capabilities. Working closely with business stakeholders and the IT team in the Netherlands, the role delivers reliable solutions, resolves production issues and supports users across the organization.
Responsibilities
Delivery
- Design, develop, customize and implement Microsoft Dynamics 365 CRM solutions that meet agreed business requirements and support effective business processes.
- Configure and customize Dynamics 365 entities, forms, views, dashboards, business rules, process flows, security roles and related solutions.
- Develop and maintain custom CRM functionality and integrations using C#, .NET, REST APIs and Microsoft Azure integration services.
- Develop and improve Power Platform solutions that streamline business processes and improve user productivity.
- Troubleshoot production issues, analyze root causes and implement sustainable solutions that maintain the reliability of CRM services.
- Translate business requirements into practical technical solutions and maintain clear technical, solution and support documentation.
- Deliver user and administrator training and knowledge transfer within organization to support effective adoption and ongoing use of CRM solutions.
Engagement
- Engage with business stakeholders to understand requirements, explain technical options and translate business needs into workable CRM solutions.
- Collaborate with the IT team in the Netherlands and support global business users, sharing knowledge and providing clear guidance on solutions, changes and support.
- Work with relevant internal and external stakeholders when integrating Dynamics 365 with other business systems.
Requirements
Work experience
- Experience developing and supporting solutions using Microsoft Dynamics 365 CRM and Power Platform, with approximately 5 years of overall IT experience, including at least 3 years in CRM.
- Experience configuring and customizing Dynamics 365 Customer Engagement, including Dataverse, security, solution management, plugins, workflows and custom development.
- Experience integrating Dynamics 365 CRM with external applications using RESTful services, APIs and Microsoft integration technologies.
- Experience working with Microsoft Azure services for enterprise application integration, including Logic Apps, Functions, Key Vault, App Services or WebJobs.
- Experience with software development using C#, .NET/.NET Framework, , REST/Web APIs, JavaScript, HTML, CSS and JSON.
- Experience working with Microsoft SQL Server, including SQL queries, stored procedures, data modelling and performance optimization.
- Experience with Azure DevOps, Git, source control, CI/CD concepts, testing and Agile software development.
Knowledge and abilities
- Proficient knowledge of Microsoft Dynamics 365 Customer Engagement and its configuration, customization and development capabilities.
- Working knowledge of Microsoft Power Platform, including Power Automate, Model-Driven Apps, Canvas Apps and Power Pages; Power BI experience is an advantage.
- Knowledge of Microsoft Azure services used for application integration, including Microsoft Entra ID, Azure Logic Apps, Azure Functions and Azure Key Vault.
- Ability to analyze business requirements, identify practical technical solutions and explain technical information clearly to business stakeholders.
- Ability to troubleshoot issues, investigate root causes and implement sustainable improvements.
- Clear written and verbal communication, including the ability to create technical documentation and deliver user and administrator training.
What we offer
- Location: Remote form India. Candidates must have an existing right to work from India.
- Work hours: Full-time (40hrs/week)
- Contract type: 1 year, with possibility for extension
- Salary: INR 1.075.200 - 1.263.360 gross per year
- Start date: as soon as possible
- Generous leave allowance
- Access to the GRI Academy
The application deadline for this position is Monday 26 October 2026 at 12:00 (noon) CEST. Applications received after this date will not be considered.
We aim to create a recruitment process that champions diversity, equity, and inclusion, ensuring all candidates have equal opportunities and are evaluated based on their unique skills and experiences. If you need any support or adjustments during the application process, please reach out to us.
Originally posted on Himalayas