账单/排程助理 II - 神经科
Billing/Scheduling Associate II - Neurology
位置
远程，美国
工作时间
40小时
职位概述
通过电话获取保险信息、转诊表格，并为患者提供财务援助咨询。通过电话或电子邮件安排和注册患者，无需与患者直接接触。
职位描述
主要职责与工作内容：
- 从患者处获取保险信息，并为其提供财务援助的替代方式。
- 与医生和临床工作人员沟通，协助处理紧急或转诊患者的预约电话/请求。
- 提供患者预约服务，包括收集人口统计信息和保险注册信息。
- 审核新患者的日程安排，并在必要时进行更新。
- 电话提醒患者预约时间；获取保险信息和转诊表格。处理内部医生转诊以进行临床护理。
- 向患者解释账单流程，回答患者和第三方付款人的来电咨询。与其他人员合作解决中等复杂的问题。
- 向其他员工解释账单流程；协助进行基本账户维护活动。
- 协助患者解答有关账单流程的保险问题。
- 协助员工发送提醒卡片和其他预约相关工作。处理 Relatient 患者提醒系统结果，并联系患者或进行预约更改。
- 可能根据医生的输入对医生排班模板进行日常编辑和临时更改。
工作条件：
工作地点/工作环境：
· 正常的办公环境。
体力要求：
- 通常坐在桌子或办公桌前。
- 重复性的手腕、手或手指动作。
- 设备：
- 办公设备。
- 以上陈述旨在描述分配到此职位的人员的一般工作性质和水平。这些内容并非旨在被理解为该职位人员所执行的所有工作职责的详尽列表。管理层保留随时修订或修改职责的权利。
- 所需资格
- 教育：
- 高中文凭或同等学历，或教育和/或工作经验的组合。
- 认证/专业执照：
- 此职位不需要特定的认证或专业执照。
- 工作经验：
- 相关经验（3年）
- 技能：
- 不适用
- 驾照：
- 此职位不需要驾照。
- 关于这份工作
- WashU 寻找积极主动的个人，能够有效执行工作。
查看英文原文
Location
Remote, USScheduled Hours
40Position Summary
Obtains insurance information, referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.Job Description
Primary Duties & Responsibilities:
- Obtains insurance information from patients and counsels alternative ways for financial assistance.
- Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
- Provides patient scheduling services to include collecting demographics and insurance registration.
- Reviews schedule for new patients and makes updates when necessary.
- Calls patients with appointment time reminders; obtains insurance information and referral forms. Processes internal physician referrals for clinical care.
- Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve moderately complex problems.
- Explains billing process to other staff; assists with basic account maintenance activities.
- Assists patients with insurance questions regarding the billing process.
- Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
- May make daily edits and temporary changes to provider scheduling templates based on physician input.
Working Conditions:
Job Location/Working Conditions:
· Normal office environment.
Physical Effort:
- Typically sitting at desk or table.
- Repetitive wrist, hand or finger movement.
Equipment:
· Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.Certifications/Professional Licenses:
No specific certification/professional license is required for this position.Work Experience:
Relevant Experience (3 Years)Skills:
Not ApplicableDriver's License:
A driver's license is not required for this position.More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred Qualifications
Education:
No additional education unless stated elsewhere in the job posting.Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.Work Experience:
No additional work experience unless stated elsewhere in the job posting.Skills:
Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party ClaimsGrade
G06-HSalary Range
$17.87 - $27.06 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Take advantage of our free Metro transit U-Pass for eligible employees.
- WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
· Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
- We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
- WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit:
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Originally posted on Himalayas