案例经理 - 人才库
Case Manager - TALENT POOL
职位：案例经理
地点：远程（南非）- 美国工作时间（上午9点至下午5点 EST）
雇佣类型：全职
薪资：以南非兰特（ZAR）支付
职位概述
ABA 案例经理在客户开始服务后，作为所有运营和服务相关事项的主要联系人。该角色在家庭、RBT、BCBA 和内部部门之间起到桥梁作用，确保沟通清晰、问题快速解决，并为所有相关人员提供积极的体验。主要目标是保持高客户满意度、员工满意度、护理一致性以及长期保留率。
主要职责
- 在服务期间作为家庭和 RBT 的主要联系人。
- 协调并解决排班变更、电话通知、取消以及其他日常运营问题。
- 主动与家长、照顾者和员工沟通，确保问题得到及时处理。
- 与 BCBAs、招聘、排班、计费和授权团队合作，确保案件顺利进行。
- 订购客户材料并在分配的客户预算内管理支出。
- 熟悉 CentralReach 并为系统相关问题和故障排除提供第一线支持。
- 在必要时升级系统问题并跟进解决。
- 监控正在进行的案件，识别对客户或员工保留的风险，并实施主动解决方案。
- 保持准确的案件文档，并确保所有案件信息保持最新。
- 与家庭和员工建立牢固的关系，在客户 ABA 旅程中始终提供卓越的客户服务。
要求
- 有 ABA、医疗保健、案例管理、客户服务、护理协调或类似职位的经验。
- 具备良好的沟通和人际交往能力，能够专业地处理敏感情况。
- 出色的问题解决和冲突解决能力。
- 高度有条理，注重细节，并能处理多项优先任务。
- 能够独立工作并对其负责的案件承担责任。
- 在快节奏环境中提供高水平客户服务的经验。
福利
- 舒适的美国工作时间
- 远程在家工作
诈骗声明：ReWorks Solutions 在招聘过程中绝不会要求付款或要求亲自到办公室。所有官方通讯将来自 ReWorks Sol
查看英文原文
Position: Case Manager
Location: Remote (South Africa) - US Working Hours (9 AM to 5 PM EST)
Employment Type: Full-Time
Salary: Paid in South African Rand (ZAR)
Position Overview
The ABA Case Manager serves as the primary point of contact for all operational and service-related matters once a client begins services. This role acts as the liaison between families, RBTs, BCBAs, and internal departments, ensuring clear communication, quick problem resolution, and a positive experience for everyone involved. The primary goal is to maintain high client satisfaction, staff satisfaction, consistency of care, and long-term retention.
Key Responsibilities
- Serve as the primary point of contact for families and RBTs throughout active services.
- Coordinate and resolve scheduling changes, call-outs, cancellations, and other day-to-day operational issues.
- Proactively communicate with parents, caregivers, and staff to ensure concerns are addressed promptly.
- Collaborate with BCBAs, Recruiting, Scheduling, Billing, and Authorizations teams to ensure cases run smoothly.
- Order client materials and manage spending within assigned client budgets.
- Develop a strong understanding of CentralReach and provide first-line support for system-related questions and troubleshooting.
- Escalate system issues when necessary and follow through to resolution.
- Monitor active cases to identify risks to client or staff retention and implement proactive solutions.
- Maintain accurate case documentation and ensure all case information remains up to date.
- Build strong relationships with families and staff while delivering exceptional customer service throughout the client's ABA journey.
Requirements
- Previous experience in ABA, healthcare, case management, client services, care coordination, or a similar role.
- Strong communication and interpersonal skills with the ability to manage sensitive situations professionally.
- Excellent problem-solving and conflict-resolution abilities.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- Ability to work independently and take ownership of assigned cases.
- Experience providing high-level customer service in a fast-paced environment.
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Originally posted on Himalayas