高级总监，商业学习 – 现场技能
Associate Director, Commercial Learning – Field Skills
职位描述
Biogen正在寻找一位具有丰富商业学习经验并拥有扎实的销售基础的高级人才，担任商业学习-现场技能主管一职。该职位负责Biogen北美地区面向客户的商业团队的客户互动技能能力——定义现场团队所需技能，建立培养这些技能的项目和实践，并提升与客户互动的水平。该职位涉及战略和执行性工作，对战略、优先级、利益相关者领导力和能力建设的影响有更高的责任要求。这是一个远程职位。
你将负责的工作包括：
- 领导北美面向客户的团队的短期和长期学习策略，与品牌、产品线和企业目标保持一致。
- 根据岗位和任职年限定义核心销售和客户互动能力，包括评估方法。
- 从入职到高级熟练度，为不同岗位和治疗领域建立可扩展的发展路径。
- 设计并提供涵盖咨询式销售、商业敏锐度、客户互动和基于价值的对话的线上线下混合学习项目。
- 在各个品牌和治疗领域建立并维护一致的客户互动框架。
- 与培训团队合作，将客户互动能力嵌入品牌和疾病状态学习项目中。
- 与现场领导力发展和客户管理团队协作，创建集成的能力建设和辅导生态系统。
- 作为商业、患者服务和现场领导的可信顾问，推荐与业务成果相关的解决方案。
- 测量学习效果，并与分析团队合作，将能力建设与绩效结果联系起来。
- 评估并实施新兴的学习技术，包括人工智能驱动的辅导和练习工具。
- 管理外部合作伙伴、供应商、预算和项目治理。
- 与现场团队互动，识别技能差距并推荐针对性干预措施。
- 确保所有学习项目符合Biogen的价值观、政策、PRC要求和适用的标准操作规程。
- 预期国内出差比例最高达30%（例如：现场活动、研讨会、地区和全国会议、总部访问）。
必备技能
- 药物或生物科技行业8年以上专业经验，其中至少5年
查看英文原文
**About the role**
Biogen is seeking an experienced commercial learning leader with a strong field sales foundation for the role of Associate Director, Commercial Learning – Field Skills. This role owns the customer engagement skills capability across Biogen’s North America commercial customer-facing teams — defining the skills our field teams need, building the programs and practice that develop them, and raising the level at which they are applied with customers. The role operates across both strategic and executional work, with elevated accountability for strategy, prioritization, stakeholder leadership, and capability-building impact. This is a remote position.
**What You'll do**
- Lead the short- and long-term learning strategy for North America customer-facing teams, aligned with brand, franchise, and enterprise priorities.
- Define core selling and customer engagement competencies by role and tenure, including assessment approaches.
- Build scalable development pathways from onboarding through advanced proficiency across roles and therapeutic areas.
- Design and deliver learning programs across live, virtual, and blended formats covering consultative selling, business acumen, customer engagement, and value-based dialogue.
- Establish and maintain a consistent customer engagement framework across brands and therapeutic areas.
- Partner with training teams to embed customer engagement capabilities into brand and disease-state learning programs.
- Collaborate with Field Leadership Development and Account Management to create an integrated capability-building and coaching ecosystem.
- Serve as a trusted advisor to Commercial, Patient Services, and field leaders, recommending solutions tied to business outcomes.
- Measure learning effectiveness and partner with analytics teams to connect capability development to performance results.
- Evaluate and implement emerging learning technologies, including AI-enabled coaching and practice tools.
- Manage external partners, vendors, budgets, and program governance.
- Engage with field teams to identify skill gaps and recommend targeted interventions.
- Ensure all learning initiatives comply with Biogen values, policies, PRC requirements, and applicable SOPs
- Domestic travel expected up to 30% (e.g., field engagements, workshops, regional and national meetings, headquarters visits).
**Required Skills**
- 8+ years of professional experience in the pharmaceutical or biotech industry, including a minimum of 5 years in field sales and 3 years in Commercial Learning, capability building, or a comparable discipline.
- Required: demonstrated experience building a program, capability, or function from the ground up within a new or evolving organization.
- Experience developing selling or customer engagement capability across multiple brands, business units, or therapeutic areas preferred.
- Experience supporting product launches and/or Neuroscience, Rare Disease, or specialty care brands preferred.
- Experience in reimbursement, key account, or buy-and-bill environments a plus.
**Experience**
- Deep expertise in pharmaceutical/biotech commercialization, customer engagement, adult learning principles, and learning program design and facilitation.
- Strong field sales experience with credibility among field teams and leaders.
- Strategic, enterprise-focused mindset with the ability to build scalable, cross-portfolio solutions.
- Proven ability to influence and lead across functions and organizational levels without direct authority.
- Executive presence and credibility with senior commercial leaders.
- Proactive, resourceful problem solver who can operate independently and drive results in ambiguous environments.
- Experience measuring learning effectiveness and using data to inform priorities and investments.
- Strong communication, collaboration, and vendor management skills in complex matrix organizations.
- Passion for advancing field team capabilities to improve customer impact and engagement.
- Demonstrated integrity and commitment to compliance with relevant regulations and policies.
**Education, Registration & Certification**
- BS/BA degree required; advanced degree a plus but not required.
- Certification in a recognized selling, coaching, or customer engagement methodology preferred.
Job Level: Management
**Additional Information**
The base compensation range for this role is: $171,000.00-$235,500.00
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families _physical, financial, emotional,_ and _social well-being_; including, but not limited to:
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
**Why Biogen?**
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. [Read on](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.biogen.com%2Fresponsibility%2Fdiversity-inclusion.html&data=05%7C01%7Cdennis.mercier%40biogen.com%7C67adaf5a6edd4324716208db0dcd2182%7C7b7466bbfe1d47a0b9438ded565c8e54%7C0%7C0%7C638118946897044815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=p2vFGx6ZWK7lyBEL4wuNIQJcKSVRZD90VuJxcOkjX04%3D&reserved=0) to learn more about Biogen.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.