出海雷达

Remote Customer Support Manager

市场运营职能支持限定地区（需当地身份）
公司Vpply
薪资未公开
工作地点Australia
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
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注意地域限制：该职位明确限定在 Australia 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
关于本页中文：职位描述由本机离线模型翻译，属机器翻译，供快速判断用；正式沟通与投递请以英文原文为准。官方翻译通道恢复后会自动重译升级。

我们正在寻找一个高度激励和专注于客户的个人，加入我们的团队作为远程客户支持经理。这是一个远程服务管理员职位，在这个角色中，你将负责提供卓越的客户服务和支持，同时处理违约客户的账户收款和收费。作为我们组织的一个关键成员，你将在确保客户满意度和保持积极的客户关系方面发挥重要作用。责任：1. 客户支持：- 快速通过电话，电子邮件或直播聊天回应客户询问答，解决他们的担忧并提供准确信息。- 协助客户解决产品或服务相关问题，引导他们通过解决过程。- 确保及时有效地解决客户的投诉，必要时将复杂的问题升级到适当部门。- 保持高水平的产品知识以有效地处理客户询问并提供合适的解决方案。2.账户领取和收藏：- 监控和管理帐户领取，确保对客户准确及及时发票。- 对未付款项进行跟踪，提供友好的提醒和促进收费流程。- 与财务团队合作解决任何账单差异或争端，确保迅速的解决和保持积极的客户关系。- 使用收集软件和工具来追踪和记录所有收藏活动，保持准确和最新的记录。3. 关系管理：- 与客户建立和维护牢固的关系，作为其主要联系点的所有客户支持和与帐户相关询问。- 主动地确定提高客户满意度和忠诚性的机会，提供个性化的协助和定制解决方案。- 合作与包括销售和产品开发在内的跨职业团队，以满足客户需求并改善整体客户体验。资格：· 高中文凭或同等；优先获得学士学位。- 在客户支持或相关领域的前经历是非常理想的。- 具有强大的沟通能力，书面和口头上的技能，能够有效地向客户传达复杂信息。- 优秀的问题解决和决策能力，高度关注细节。- 使用客户支持软件和工具的能力。

查看英文原文

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Manager. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.
Responsibilities:
1. Customer Support: - Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information. - Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process. - Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary. - Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
2. Account Receivables and Collections: - Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients. - Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process. - Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships. - Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
3. Relationship Management: - Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries. - Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions. - Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.
Qualifications:

  • High school diploma or equivalent; bachelor's degree preferred. - Previous experience in customer support or a related field is highly desirable. - Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers. - Excellent problem-solving and decision-making abilities, with a keen attention to detail. - Proficiency in using customer support software and tools. - Familiarity with accounting principles and practices is a plus. - Ability to work independently and in a team-oriented environment. - Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.
  • High school diploma or equivalent; bachelor's degree preferred.
  • Previous experience in customer support or a related field is highly desirable.
  • Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
  • Excellent problem-solving and decision-making abilities, with a keen attention to detail. - Proficiency in using customer support software and tools.
  • Familiarity with accounting principles and practices is a plus.
  • Ability to work independently and in a team-oriented environment.
  • Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

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