Technical Support Analyst
雷恩是全球企业，新银行，平台，开发商和人工智能代理人的稳定币支付平台。我们的技术允许合作伙伴通过全球支付卡，奖励，开放/离线，钱包和跨境轨道即时及兼容地移动，存储和使用稳定币。作为 Visa 和 Mastercard 的主席成员，Rain 发行在220多个国家和地区超过1.5亿个交易地点运行的卡片。该公司为稳定币建立了本土产品，并被全球100多家组织信任，Rain 提供安全可扩展基础设施，使货币在世界各地自由而瞬间流动。在一个由金融科技，加密技术和 SaaS 领域一些顶尖投资者支持的超级增长公司中，你将有机会产生巨大的影响。在2026年1月，我们关闭了 ICONIQ 领导的2.50亿美元 C 系列，估值 Rain 为1.95亿美元，萨菲尔风险企业，龙飞机，贝塞默风险合作伙伴，银河风险企，第一马克，莱茨比德，诺威斯特和恩迪沃斯加泰利斯也参与其中。如果你好奇，大胆，兴奋地帮助塑造无边界财务未来，我们很想谈话。**我们的 Ethos** 我们相信开放而平坦的结构。你将能够成长成为最符合你的目标的角色。我们的团队成员在所有层面都有自由探索想法，影响我们公司的路线图和愿景。**关于团队** 我们正在寻找技术支持分析师来帮助我们为 Rain 的平台和集成提供特殊支持。你将直接与金融科技，平台和合作伙伴一起工作，建立卡片程序和稳定币产品 Rain 解决复杂 API 集成问题，阅读日志和查询数据以解决涉及规模化现金流动的问题。你将密切地与公司几乎每个团队合作，并将你学到的东西转变为推动 Rain 的修复。**What you'll do** - 调查和解决在 Rain 的系统，API 和集成中先进的客户和合作伙伴问题。- 与合作伙伴直接解决复杂 API 集成的问题，并通过明确步骤来解决问题的终端。- 在团队24x7覆盖的一部分，你自己的排列中的事件：迅速进行分类，与客户和内部利益相关者沟通清楚，并且始终达到 SLA,CSAT 和质量目标。- 通过密切合作与其他团队以获得令人满意的结果，有效扩大规模。
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**About the Company**
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
**Our Ethos**
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
**About the Team**
We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and partners building card programs and stablecoin products on Rain — troubleshooting complex API integrations, reading logs, and querying data to resolve issues that touch real money movement at scale. You'll partner closely with almost every team in the company on escalations, and turn what you learn on the ground into fixes that pushes Rain forward.
**What you’ll do**
- Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations.
- Troubleshoot complex API integrations directly with partners, walking them through clear steps to resolve issues on their end.
- Own incidents in your queue as part of the team's 24x7 coverage: triage promptly, communicate clearly with clients and internal stakeholders, and consistently hit your SLA, CSAT, and quality targets.
- Escalate effectively by partnering closely with other teams to get to a satisfactory resolution
- Maintain accurate documentation and build troubleshooting guides and knowledge base content, supporting both self-serve resolution for customers and onboarding for the team.
- Feed insights back to Product and Engineering
- Collaborate with Engineering on testing, monitoring, and alerting improvements, and support new feature rollouts and integrations as they ship.
**You are likely to succeed if you have:**
- 3+ years of experience in a technical, customer- or partner-facing support role — ideally in fintech, payments, SaaS, or another high-growth, API-first environment.
- Hands-on experience with API products, plus comfort reading logs and writing SQL queries to investigate issues
- Familiarity with support processes and case management best practices
- Strong analytical and problem-solving skills, with a detail-oriented, root-cause mindset.
- Clear writing and communication skills
- Ability to prioritize effectively and manage multiple complex cases at once
**Bonus attributes:**
- A strategic, collaborative, results-oriented approach, and a genuine interest in payments or other areas of fintech.
- A collaborative mindset, a passion for continuous learning, and a knack for building long-lasting relationships.
- scripting or lightweight automation experience is a plus.
**Things that enable a fulfilling, healthy and happy experience at Rain:**
**Unlimited time off** 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
**Flexible working** ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
**Easy to access benefits** 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
**Retirement goals** 💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
**Equity plan** 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
**Health and Wellness** 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
**In-office meals** 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
**Team summits** ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.