解决方案顾问II

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

**Your opportunity**

We are hiring Solutions Consultants to deliver New Relic solutions to our customers. Consultants and pre-sales engineers with a passion for technical sales, or developers who often interact with customers, are very welcome. New Relic has a track record of transforming technically skilled engineers into excellent Solutions Consultants, so if your sales-related experience is limited and you're concerned about fit for this position, please don't worry. Onboarding training is also provided.

The main responsibilities of a Solutions Consultant are to work with New Relic's sales, Technical Account Managers, Technical Support Engineers, and marketing teams to propose ways for customers to effectively use world-class New Relic solutions in their business, and to provide technical support so customers can make full use of its excellent features.

As a Solutions Consultant at our company, providing technical support across a wide range of industries and systems will help you understand customers' business needs and market trends. We are looking for a Solutions Consultant who has deep knowledge of selling our SaaS solutions, understands all phases of the sales cycle, and supports sales on the front lines. You will work with other Solutions Consultants and product teams to understand customers' IT infrastructure and software architecture, create solutions that address their business needs, and check in real time how New Relic solutions meet these needs.

**What you'll do**

- Provide New Relic consulting knowledge so customers understand the value of New Relic solutions
- Create customer presentations that clearly explain the value of New Relic solutions relative to customer requirements, and build and deliver compelling customer proof-of-concept demos
- Provide conference presentations, technical materials, and training to promote New Relic solutions
- Collaborate with New Relic's Sales, Solution Consultants, and Technical Account Managers on business opportunities
- Adhering to our core company values—being accountable, bold, authentic, passionate, and cohesive—is essential.

**This role requires**

- Have customer-facing experience in projects or sales activities, and 3+ years of experience as a Pre-sales Engineer, technical Consultant/Architect, systems operations administrator, or Software Developer, etc.
- Interested in cutting-edge technology and actively learn by hands-on work
- Have knowledge, experience, or interest in application/infrastructure operations, such as monitoring operations and system management design
- Experience with cloud platforms such as AWS, Azure, Google Cloud
- English reading and writing skills sufficient to communicate in writing with overseas team members via Slack, email, etc.

**Bonus points if you have**

- Practical hands-on experience with programming languages such as Java, PHP, .NET, Ruby, Node.js, Python is a plus.

Please note that visa sponsorship is not available for this position.

#LI-RT

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [resume@newrelic.com](mailto:resume@newrelic.com).

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

**Our hiring process**

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the [San Francisco Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at [https://newrelic.com/termsandconditions/applicant-privacy-policy](https://newrelic.com/termsandconditions/applicant-privacy-policy)