高级业务分析师
Senior Business Analyst
公司简介
我们是 Software Mind，一支充满激情的工程师团队，随时准备为任何顶级公司的项目注入动力！我们的目标是始终领先一步。加入一家持续成长的多元文化公司，享受由 Great Place To Work 认证的优秀工作环境！
项目 – 你将承担的职责
为一家领先的美国促销产品公司打造白标 B2B 电商业务平台。该平台基于 Shopify Plus（Hydrogen）构建，后端采用 .NET 8 微服务架构，运行于 AWS 上，支持多个品牌 storefront，并与一系列遗留系统集成，包括 ERP、订单管理、库存、定价和市场连接器（Amazon、Walmart）。这是一个棕色场现代化项目，具有真正的复杂性：多个供应商、多个利益相关方群体（业务、产品、技术、营销）、分阶段交付（POC、MVP 和完整上线），以及涵盖后端服务、前端 UX 和第三方集成的需求。业务意图与工程就绪规范之间的差距已被识别为关键风险——而这个职位正是为了弥合这一差距。
职位 – 你将如何贡献
· 负责端到端的需求流程：从获取、分析、文档编写、验证到可追溯性，覆盖 POC、MVP 和完整上线阶段
· 将业务需求转化为结构化、工程就绪的产出物：用例、用户故事、验收标准和服务级别规范
· 直接与客户利益相关方（业务、产品、营销、运营）合作，挖掘、澄清并优先处理需求——在需求到达开发团队前解决模糊之处
· 与团队主管和项目经理协作，将需求映射到 Jira 的史诗、功能和任务；维护 SharePoint / Confluence 中的单一真实来源
· 协调并记录跨功能领域的发现会议、细化研讨会和利益相关方评审：订单管理、身份与认证、定价、库存、商品目录、通知和分析
· 识别业务需求与现有用户故事之间的差距；确保所有交付团队使用对齐且更新的规范
· 分析遗留系统和当前状态的工作流程，以指导迁移规划并识别集成依赖关系
· 通过保持清晰的范围文档和变更控制记录，支持各阶段边界决策（POC vs MVP vs 完整上线）
· 为每个服务定义并文档化验收标准
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Company Description
We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!
Project – the aim you’ll have
White-label B2B e-commerce platform for a leading US promotional products company. The platform is built on Shopify Plus (Hydrogen) with a .NET 8 microservices backend on AWS, supporting multiple branded storefronts and integrating with a range of legacy systems including ERP, order management, inventory, pricing, and marketplace connectors (Amazon, Walmart). This is a brownfield modernisation programme with real complexity: multiple vendors, multiple stakeholder groups (business, product, tech, marketing), phased delivery across POC, MVP, and full launch, and requirements that span backend services, front-end UX, and third-party integrations. The gap between business intent and engineering-ready specifications has been identified as a critical risk — and this role exists to close it.
Position – how you’ll contribute
· Own the end-to-end requirements process: elicitation, analysis, documentation, validation, and traceability across POC, MVP, and full-launch phases
· Translate business requirements into structured, engineering-ready artefacts: use cases, user stories, acceptance criteria, and service-level specifications
· Work directly with client stakeholders (business, product, marketing, operations) to surface, clarify, and prioritise requirements — resolving ambiguity before it reaches dev
· Map requirements to Jira epics, features, and tickets in collaboration with the Team Lead and Project Manager; maintain the single source of truth in SharePoint / Confluence
· Facilitate and document discovery sessions, refinement workshops, and stakeholder reviews across functional areas: Order Management, Identity & Auth, Pricing, Inventory, Catalog, Notifications, and Analytics
· Identify and flag gaps between business requirements and existing user stories; ensure all delivery teams are working from aligned, up-to-date specifications
· Analyse legacy systems and current-state workflows to inform migration planning and identify integration dependencies
· Support phase-boundary decisions (POC vs MVP vs full launch) by maintaining clear scope documentation and change control records
· Define and document acceptance criteria for each service and integration point; support QA in test case derivation
Expectations – the experience you need
· 3+ years of experience as a Business Analyst on software delivery projects, ideally in agile/scrum environments
· Proven ability to translate complex business needs into structured, developer-ready requirements (user stories, use cases, acceptance criteria)
· Experience facilitating workshops and discovery sessions with mixed technical and non-technical stakeholders
· Comfort working across backend and frontend domains — able to engage meaningfully with engineers on API contracts, data flows, and service dependencies
· Experience maintaining requirements traceability across tools such as Jira, Confluence, and SharePoint
· Strong analytical thinking: ability to identify gaps, ambiguities, and conflicts in requirements before they become delivery risks
· Excellent written and spoken English — clear, concise documentation and confident stakeholder communication
· Experience in brownfield or platform modernisation projects, including mapping legacy system behaviour and supporting migration planning
Nice to have
· Familiarity with e-commerce platforms — Shopify Plus, BigCommerce, or similar
· Experience with multi-vendor delivery models and managing requirements across multiple development teams
· Exposure to backend service design concepts: REST APIs, event-driven architecture, microservices, data flows
· Understanding of B2B e-commerce, promotional products, or print-on-demand business models
· Familiarity with ERP systems (e.g., Great Plains), marketplace integrations (Amazon, Walmart), or MarTech tooling (Klaviyo, GTM, GA4)
· Experience with P0/P1/P2 prioritisation frameworks and phase-based scope management
We are accepting applications from the LATAM countries