收款专员
Collections Specialist
**公司简介**
Palmetto 是一个消费者能源平台，为房主提供一站式服务，帮助他们发现、购买、融资、安装、监控和管理家庭能源产品和服务。通过在太阳能、电池储能、暖通空调、热泵等领域的整合平台，Palmetto 帮助房主让家庭能源更实惠、可靠和易于获取。如今，Palmetto 为全美 30 多个州的数十万房主提供服务，正在一步步构建消费者能源转型的运营基础设施。
我们的员工是我们最宝贵的资源。我们提倡内部晋升的文化，重视人才发展、职业成长和有使命感的工作。Palmetto 提供全面的福利包，包括无限带薪休假、医疗、牙科和视力保险、带薪育儿假、退休计划等，让你在个人和职业生活中都能获得平衡。Palmetto 重视人、地球和利润，这由注重协作、影响力和平衡的文化所支撑。加入我们，共同创造更光明、更清洁的未来。
**部门简介**
Palmetto Home 是 Palmetto 的一个分支，专注于可再生能源和暖通空调行业的民主化。我们为房主提供金融产品，让他们能够从太阳能、储能系统以及通过先进供暖和制冷技术实现的房屋效率中获益。我们为太阳能和暖通空调销售专业人士及安装公司提供专属平台、融资、客户管理系统和里程碑质量控制系统的访问权限。我们的首要任务是为客户提供卓越的体验和合作伙伴关系，这体现在我们不断增长的金融产品采用率上。
**地点**
该职位将在菲律宾远程办公。
**职位概述**
收款专员负责管理逾期账款组合，进行外拨催收电话/邮件/短信，并直接与客户合作解决未结余额。
该职位需要出色的沟通能力、良好的判断力，以及在坚持与同理心之间找到平衡的能力——同时确保积极的客户体验并支持公司的整体财务健康。如果你是一名清晰的沟通者，天生的问题解决者，并且能在压力下保持冷静，这个职位非常适合你！
关于你：
- 热衷于解决问题，擅长找到非结构化问题的解决方案
查看英文原文
**Company Description**
Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps and more, Palmetto helps homeowners make home energy more affordable, reliable and accessible. Today Palmetto serves hundreds of thousands of homeowners, across 30+ states, building the operating infrastructure for the consumer energy transition, one home at a time.
Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.
**Department Description**
Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.
**Location**
This position will be based remotely in the Philippines.
**Summary of Role**
The Collections Specialist is responsible for managing a portfolio of past-due accounts, conducting outbound collection calls/emails/texts, and working directly with customers to resolve outstanding balances.
This role requires strong communication skills, sound judgment, and the ability to balance firmness with empathy — all while delivering a positive customer experience and supporting the company's overall financial health. If you're a clear communicator, a natural problem-solver, and someone who stays composed under pressure, this role is a great fit for you!
About You:
- Passionate about problem solving, and you excel at finding solutions to unstructured issues while achieving success in a structured environment.
- You love to innovate. A "no" or a difficult conversation is simply an opportunity to get creative and find a resolution that works for both the customer and the business!
- You can tackle the macro and micro — staying focused on the individual customer in front of you while keeping an eye on your own performance metrics and the broader financial health of the business.
**Strategic & Tactical**
- Make outbound collection calls to customers regarding past-due accounts with goal of 100 per day.
- Negotiate payment arrangements and resolve delinquent accounts in accordance with company policy and applicable regulations.
- Accurately document call outcomes, payment commitments, and account notes in the CRM.
- De-escalate and professionally handle frustrated, upset, or difficult customers.
- Educate customers on account status, balances, and available payment options.
- Meet or exceed daily, weekly, and monthly call volume and collection targets.
- Follow all applicable federal, state, and company collection laws and guidelines (e.g., FDCPA where applicable).
- Identify accounts that may require escalation to a supervisor or alternate resolution path.
- Maintain a professional, courteous, and customer-focused approach on every call
**Qualifications**
- High school diploma or equivalent required; some college coursework preferred.
- Prior experience in collections, call center, or customer service roles required.
- Fluent in English, both verbal and written, with clear and professional phone communication skills.
- Strong negotiation and conflict-resolution skills.
- Ability to remain calm, patient, and solution-oriented with escalated or difficult customers.
- Comfortable working in a high-volume, fast-paced call environment.
- Basic computer proficiency, including data entry and navigating CRM or collections software.
- Strong attention to detail and accurate record-keeping.
- Positive attitude, reliability, and a genuine customer-first mindset.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills.
- Knowledge of construction or solar industry preferred.
- **Preferred Skills**
- Bilingual abilities a plus (English & Spanish).
- Familiarity with collections-related regulations and compliance requirements.
- Previous experience with outbound dialer systems.
_Employment is contingent upon the successful completion of a background check._
**Equal Employment Opportunity**
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy.
For more about our Privacy Policy, visit: [https://palmetto.com/privacy-policy](https://palmetto.com/privacy-policy)