客户成功经理
Customer Success Manager
关于我们 业内唯一的代理安全自动化平台 - Blink 允许你通过将 AI 安全代理与确定性工作流程结合在一起来自动化所有方面的安全操作。随着部署自己的虚拟安全员工，保持完全控制 - 每个负责管理特定的工作和能够做独立决策的任务。这些人工智能代理利用分配给他们的确定性安全工作流程或根据需要调用同行代理。闪电技术支持安全团队通过自动化检测摄入，跨环境猎户，控制和与人类利益相关者协调来迅速运行应对零日和新兴威胁。关于这一角色，Blinkops 的客户成功经理是我们客户的可靠技术和商业顾问，作为专业技术和商务专业知识的关键交叉点，侧重于客户的商业价值。他们创造价值，提供建议，并增长账户。一个客户成功管理员领导了与安全团队和领导者的技术和商事讨论。我们的目标是帮助客户成为成功的冠军和热情人士。成功经理的主要责任是提供价值，了解客户需求，分享最佳实践，在线培训和解决我们客户面临的技术挑战。成功经理积极寻找新的机会，制定计划并遵循它。此外，成功经理主动识别风险并减轻它们。所有这些都与我们的内部销售，营销，领域工程和产品管理合作。如果你对客户成功充满热情，有强大的安全技术背景，理解客户业务并勃发展在快速的初创环境中，我们很想听从你关于这个角色。你的责任 你将对新客户产生的影响 · 管理新客户的集成过程，采取积极方法来推动客户满意度和提高他们的体验。·通过确保客户从我们的产品中获得最大价值和 ROI,促进客户采用，忠诚度和扩张。· 实施并改善客户成功团队内部流程，建立增强团队效率和客户管理的方法；· 与客户和领导进行增长倡议和执行商业审查 (EBR),为高管提供价值。b
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Description
About us
The industry’s only Agentic Security Automation Platform - Blink enables you to automate all aspects of your security operations by combining AI security agents with deterministic workflows. Retain full control as you deploy your own custom army of virtual security employees - each tasked and responsible for managing specific jobs and capable of taking autonomous decisions. These AI agents leverage the deterministic security workflows assigned to them or by calling upon peer agents as required. Blink empowers security teams to rapidly operationalize response to zero-day and emerging threats by automating detection ingestion, cross-environment hunting, containment, and coordination with human stakeholders.
About this Role
Customer Success Manager at Blinkops serve as the trusted technical and business advisor for our customers being a critical intersection of technical and business expertise with a focus on customer's business value. They create value, offer advice, and grow accounts. A Customer Success Manager lead the technical and business discussions with security teams and leaders.
The goal is to help our customers to become successful and enthusiastic champions.
The main responsibility of a success Manager is to provide value, understand customer needs, share best practices, onboard, Training and resolve technical challenged that our customers are facing.
Success Managers proactively find new opportunities build plans to achieve them and follow through it.
In addition, Success Managers proactively identify risks and mitigate them. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management.
If you are passionate about customer success, have a strong technical background in security, Understand customer business and thrive in a fast-paced startup environment, we’d love to hear from youAbout this Role
Your responsibilities
The impact you will have
- Manage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience.
- Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product.
- Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management.
- Conduct growth initiatives and Executive Business Reviews (EBRs) with customers and leaders, presenting value to executives and buyers.
- Maintain customer health by introducing new, valuable features as they become relevant in the customer journey.
- Educate champions and their teams on the value of our product, helping uncover use cases before they become urgent needs.
- Showcase and present value to executives and buyers, engaging key stakeholders beyond nurturing champions.
- Build relationships with executive decision-makers, generating trust and credibility at multiple levels within existing customer accounts.
- Advocate for customer needs internally, collaborating with cross-functional teams to ensure customer value is delivered.
- Work cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing.
- Ensure accountability for customer success, taking responsibility for delivering value and achieving customer goals.
Requirements
Musts:
- At least 4 years of experience in Enterprise CSM or Enterprise Account Management
- At least 3 years of experience in Security/SecOps
- Must communicate well in English in (writing, talking and presenting)
- At least 4 years of experience working in Startups
- Experience in managing Upselling, renewals, and cross-selling
- Experience working with Technical customers
- Experience working with Executives
- Ability to effectively communicate technical concepts and identify patterns in customer experience
- Ability to effectively communicate business value and generate growth opportunities
Nice to have
- 1+ years Experience in MSSP
- Working with REST API, JSON
- 1+ years experience with code in Python, Bash, etc
Additional Information:
The annual base salary range for this position is $100,000 — $170,000 USD + Variable Compensation (where applicable)
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.
Originally posted on Himalayas