客户成功专员
Customer Success Specialist
这是一个远程职位。
公司简介
他们是美国保险代理机构领先的数字营销服务提供商。他们致力于为其客户提供他们喜爱的客户服务和带来成果的解决方案。他们提供保险代理网站、社交媒体营销、评论与声誉管理、搜索引擎营销以及本地列表管理。
职位简介
该公司正在寻找一位充满热情的客户成功专员，具备出色的沟通能力，负责为其代理网站客户提供数字营销支持。该职位需要高度的客户互动。所寻求的个人需要具备数字营销经验，性格外向、有条理、友好，并在电话、Zoom 和电子邮件上为客户提供一流的服 务。该个人还将协助日常账单工作，并为他们的数字营销团队提供支持。理想的候选人具备跨多个渠道的数字营销经验，有客户服务或客户管理背景，并具备出色的书面和口头沟通能力。
职责
· 为以下 BrightFire 服务提供支持：保险代理网站、评论与声誉管理、社交媒体营销以及本地列表管理。
- 以专业且及时的方式进行所有客户沟通，确保客户了解其请求的最新状态。
- 通过帮助台票务系统通过电话和支持票务电子邮件回答客户请求。
- 通过保持强大的产品知识，迅速有效地解决支持票务。
- 通过 WordPress 内容管理系统更新客户网站。
- 遵循已记录的流程，并提供反馈和建议以改进我们的流程。
- 为账单咨询提供一线客户服务。
- 识别整体支持流程改进并分享观察结果。
任职要求
· 跨多个渠道的数字营销经验以及客户服务或客户管理背景。
- 出色的客户服务技能，优秀的社交沟通、写作和口语能力。
- 能够按时完成任务并与客户和内部员工有效沟通。
- 具备 WordPress 经验。
- 注重细节且有条理。
- 渴望学习新概念和技术。
- 时间管理、组织和故障排除技能。
- 乐于合作，具有团队精神。
查看英文原文
This is a remote position.
ABOUT THE COMPANYThey are the leading digital marketing provider for insurance agencies in the United States. They are committed to providing their clients with customer service they love and solutions that deliver results. They offer insurance agency websites, social media marketing, reviews & reputation management, search engine marketing, and local listings management.
ABOUT THE POSITIONThis company is seeking a passionate Customer Success Specialist with great communication skills to handle digital marketing support for their agency website clients. This position has a high level of customer-facing interaction. The individual they are seeking needs to be experienced with digital marketing, outgoing, organized, and friendly while providing top-notch service to their customers over the phone, Zoom, and email. This individual will also assist in daily billing duties and offer support to their digital marketing team.The ideal candidate for this role has digital marketing experience across multiple channels, a customer service or account management background, and exceptional written and verbal communication skills.
RESPONSIBILITIES
· Provide support for the following BrightFire services: Insurance Agency Websites, Reviews & Reputation Management, Social Media Marketing, and Local Listings Management.
- Conduct all client communications professionally and in a timely manner to ensure clients are up-to-date on the status of their requests.
- Answer customer requests via phone and support ticket emails through the helpdesk ticket system.
- Resolve support tickets promptly and effectively by maintaining strong product knowledge.
- Update customer websites via WordPress Content Management System.
- Follow documented processes and provide feedback and suggestions to improve our processes.
- Provide frontline customer service for billing inquiries.
- Identify overall support process improvements and share observations.
QUALIFICATIONS
· Digital marketing experience across multiple channels and a customer service or account management background.
- Outstanding customer service skills, excellent interpersonal communication, writing, and verbal skills.
- Must be able to meet deadlines and communicate effectively with clients and internal staff.
- WordPress experience.
- Attention to detail and well-organized.
- Eager to learn new concepts and technologies.
- Time management, organizational, and troubleshooting skills.
- Must be punctual, reliable, professional, make independent decisions, and work as a team player.
- Self-starter with the ability to think through a problem and identify quick solutions.
Benefits
- Base Salary: $1900 - $2,000 USD per month
- Remote from: Anywhere in LATAM
Originally posted on Himalayas