Strategic Account Manager, Restaurant
** 见面：** 我们创建了 Upside,以改变和泥商业。我们的技术利用在线零售的复杂性利量度，归因和增长性来为用户提供更多价值他们的日常购买和和泥企业新型，有利可图的客户。我们帮助数百万用户获得比其他产品多得两到三倍的现金回报，数十万个和泥公司获得可衡量的利。每年通过 Upside 平台运行数十亿美元的商业，这种价值直接回到我们的零售伙伴，他们服务的消费者以及重要的可持续发展倡议。**你会产生影响**:Upside 将添加一个战略账户经理来领导我们快速增长的餐厅垂直中企业帐户。在这个角色中，你将获得深入了解我们的产品，与内部团队协调，并通过有洞察力的报告和卓越服务加强零售商关系。向餐馆总裁报告，你将与分析，产品，营销和运营团队合作以确保零售商价值并支持业务增长。- 通过加入到长期账户管理，促进信任和信念在整个与 Upside 的伙伴关系中。- 通过平台教育改善账户的保留，以适当的方式利用定制化数据和数据来确保客户理解和增长 - 确定并关闭扩张机会和长期协议转换 - 在导致缩风险之前预测和解决担忧 - 与零售商合作伙伴进行月度帐户审查，解释原始账户数据以构建绩效报告，案例研究和白皮书 - 维护在各个客户企业中多级的账户健康，包括中市场和企业账户高级管理人员 - 与内部 Upside 团队合作，包括分析，产品，营销和运营，为我们的零售商提供积极的经验 **你需要的技能：** - 7年以上面向客户经验，其中包括4年以上企业技术经验；学士学位要求 - 超过保留和增长目标的经验 - 体验公开演讲能力以及与正式和随机观众交谈的能力 - 强大的分析技巧将分析转化成可理解且有说服力的讨论点和故事 - 项目管理能力
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**Meet Upside:**
We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.
**The Impact You'll Make**:
Upside is adding a Strategic Account Manager to lead enterprise accounts in our fast-growing restaurant vertical. In this role, you’ll gain in-depth knowledge of our product, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service. Reporting to the GM of Restaurant, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth.
- Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
- Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
- Identify and close expansion opportunities and long-term agreement conversions
- Predict and address concerns before they lead to churn risk
- Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
- Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
- Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers
**Competencies You’ll Need:**
- 7+years of client-facing experience including 4+ years of enterprise experience in technology; Bachelor's degree required
- Experience exceeding goals in retention and growth targets
- Experience public-speaking and the ability to speak to both formal and casual audiences
- Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
- Project-management abilities, including timeline management, client communication, and report interpretation
- Experience working with the restaurant industry or a two-sided marketplace is a major plus
- Ability to travel up to 20%
**Location:**
This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis.
**Compensation:**
The U.S. base salary range for this full-time position is $151,000 - $180,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.
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**Benefits:**
- Medical, dental, and vision coverage starting on Day 1
- Equity (ISOs)
- 401(k) program
- Family planning programs + paid parental leave
- Physical fitness and wellness memberships
- Emotional and mental health support programs
- Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
- Flexible work environment
- Lunch reimbursement for in-office employees
- Employee Resource Groups
- Learning and Development stipend
- Transparent culture
- Amazing mission!
**Diversity and Inclusion:**
Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!
If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com.
This email is for accessibility accommodations only, it should not be used to submit job applications.
**Notice To Recruiters And Placement Agencies:**
This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.