教学设计专员
Instructional Design Specialist
### **Thumbtack帮助数百万用户自信地照顾他们的家。**
Thumbtack是您需要的一款应用，以个性化指导、AI工具和一流的雇佣体验来维护和改善您的家。每天在美国每个县，人们都依靠Thumbtack完成紧急维修、季节性维护和更大的改进项目。我们帮助房主知道哪些项目要做，何时做以及从我们不断增长的30万本地服务企业社区中聘请谁。如果做出影响激励了你，加入我们吧。想象一下我们将一起打造什么。
### **关于现场赋能团队**
Thumbtack的现场赋能团队通过有影响力的学系体验来赋能我们的员工、专业人士和客户，这些体验推动绩效、技能发展和业务成果。我们是一个协作的跨职能团队，由三个关键支柱组成：赋能设计、赋能交付和内容与传播。我们共同识别组织内的学习需求，并创建经过深思熟虑的、可扩展的解决方案，支持员工生命周期的每个阶段。从入职到持续发展，我们的工作深深嵌入到Thumbtack前线团队的成功中，并在确保专业人士和客户每天依赖我们的过程中发挥着至关重要的作用。
### 关于该职位
作为现场赋能团队的培训设计师，你是学习体验的资深架构师。你将负责设计、开发和维护吸引人且有效的学习计划，以推动绩效和业务成果。你将与主题专家（SME）、项目经理和前线领导密切合作，进行需求分析、制定学习目标并构建可扩展的学习解决方案。你的工作将直接影响我们前线团队掌握技能的速度以及我们为专业人士和客户提供的体验质量。
### **你将做什么**
- 主导复杂、高影响力学习项目的端到端培训设计，从需求分析到评估全程负责，同时平衡范围、顺序和权衡，以保持多个项目中的质量和交付承诺。
- 设计超越正式培训的学习生态系统，通过社交、经验性和数字强化手段与70/20/10模型相一致，应用行动映射和绩效咨询技术来驱动学习效果。
查看英文原文
### **Thumbtack helps millions of people confidently care for their homes.**
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
### **About the Field Enablement Team**
The Field Enablement team at Thumbtack empowers our employees, pros, and customers through impactful learning experiences that drive performance, skill development, and business outcomes. We’re a collaborative, cross-functional team made up of three key pillars: Enablement Design, Enablement Delivery, and Content & Communications. Together, we identify learning needs across the organization and create thoughtful, scalable solutions that support every stage of the employee lifecycle. From onboarding to ongoing development, our work is deeply embedded in the success of Thumbtack’s frontline teams and plays a vital role in ensuring a consistent, high-quality experience for the pros and customers who rely on us every day
### About the role
As an Instructional Designer on the Field Enablement team, you are a master architect of learning experiences. You will be responsible for designing, developing, and maintaining engaging and effective learning programs that drive performance and business outcomes. You'll partner closely with subject matter experts (SMEs), project managers, and frontline leaders to conduct needs analysis, outline learning objectives, and build scalable learning solutions. Your work will directly impact the speed at which our frontline teams become proficient and the quality of the experience we deliver to pros and customers.
### **What you’ll do**
- Lead end-to-end instructional design for complex, high-impact learning programs, owning projects from needs analysis through evaluation while balancing scope, sequencing, and tradeoffs to maintain quality and delivery commitments across multiple initiatives.
- Design learning ecosystems that extend beyond formal training through social, experiential, and digital reinforcement aligned with the 70/20/10 model, applying Action Mapping and performance consulting techniques to drive measurable behavior change.
- Partner closely with cross-functional stakeholders and SMEs to translate business goals into effective learning strategies, surfacing performance gaps, reframing solution requests, and articulating tradeoffs to align on the right instructional approach.
- Develop assessments and evaluation plans to measure program effectiveness, analyzing outcomes across Kirkpatrick Levels 1–3 and contributing insights tied to business performance.
- Contribute to content governance, peer review, and instructional design standards to ensure quality, consistency, and scalability, while maintaining and evolving existing learning programs to reflect product updates, process changes, and shifting business priorities.
- Actively use AI tools such as Claude/OpenAI to design, develop, and iterate on asynchronous learning content, applying builder-level fluency to improve speed, quality, and design fidelity.
- Create basic multimedia assets including screen recordings, short-form video, and AI-assisted voiceover content in support of learning programs. Full production capability not required.
### **In order to be successful, you must bring**
- 4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment.
- A strong portfolio demonstrating ownership of complex learning programs and a variety of instructional modalities.
- Solid expertise in instructional design models (e.g., ADDIE, SAM) and adult learning theory, with working knowledge of Action Mapping or performance consulting approaches.
- Demonstrated hands-on experience using AI tools (e.g., Claude/OpenAI) to build asynchronous learning content. Builder-level fluency preferred - active use in a design workflow, not just familiarity.
- Strong project management and stakeholder partnership skills, with the proven ability to independently own projects from needs analysis through evaluation without requiring manager design direction.
- Demonstrated ability to collaborate cross-functionally (e.g., Product, Engineering, Ops) and communicate design rationale clearly to diverse audiences.
- A learner-first mindset with a commitment to continuous improvement, experimentation, and high-quality design standards.
### **Expected salary ranges**
- For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $108,000 - $139,700.
- For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $96,900 - $125,400.
- For candidates living in all other US locations, the expected salary range for this role is currently $91,800 - $118,800.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [recruitingops@thumbtack.com](mailto:recruitingops@thumbtack.com).
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our [Job Applicant Privacy Policy](https://www.thumbtack.com/job-applicant-privacy-policy).
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. [Check out our blueprint on how to spot the fakes.](https://careers.thumbtack.com/recruiting-scams)