数据中心运营专员（海外）
Data Center Operations Specialist( Offshore)
客户介绍：
在此职位中，您将有机会与我们的一位知名客户紧密合作。该客户是银行业全球领导者，以对质量和创新的承诺而闻名。他们已选择Dautom作为其未来项目的值得信赖的合作伙伴。
职位目的
支持基础设施服务并确保银行业务服务的最大可用性。
知识、技能和经验
- 熟悉工作负载自动化和调度工具
- 熟悉Windows和Unix操作系统
- 熟悉网络概念和管理
- 熟悉备份和存储系统
- 熟悉ORACLE和SQL平台
- 基础的业务应用概念
- 熟悉云计算概念
有故障排除、协调和报告的经验
- 事件、问题和变更管理的概念
- 经验6-7年
关键成果领域
- 具备数据中心运营和应用部署经验
- 支持作业调度器和文件传输工具的管理
- 支持企业监控和备份工具
- 及时报告生产问题，进行影响分析并采取必要措施进行修复
操作环境、框架和边界、工作关系
- 按照SOP在不同系统上执行操作活动
- 按照SOP执行EOD、BOD和日内批次
- 作业调度器和文件传输工具的管理
- 跟踪数据中心运营服务工单
- 按照各内部团队提供的SOP监控应用程序批次，并对问题进行升级和记录
- 升级和记录系统、应用和批次问题。与银行内部各团队协作进行操作
- 监控银行各种企业监控系统的警报
- 与基础设施所有者、应用所有者、供应商在24x7轮班基础上进行各种支持相关活动的沟通
- 在各种基础设施平台上部署已批准的变更
- 升级、记录和跟踪所有事件直至事件关闭
解决问题
- 基础设施平台的问题和事件管理
- 变更控制规范
- 政策和SLA管理
- 与各部门团队和供应商进行沟通
- 支持审计、安全和监管合规要求
决策权和责任
维护MTTR和UPTIMEs。
- 与…沟通
查看英文原文
Client Introduction:
In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the Banking Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.
Job Purpose
Support of Infrastructure services and ensure maximum availability for Banking Business Services.
Knowledge, Skills and Experience
- Good Knowledge of workload Automation & Scheduler Tools
- Good knowledge on Windows & Unix operating systems.
- Good knowledge on Networking concepts and Administration.
- Good knowledge on backup and storage systems.
- Good knowledge on ORACLE & SQL platforms.
- Basic Business application concepts.
- Good Knowledge of CLOUD concepts.
Experience in troubleshooting, coordination, and reporting.
- Incident, problem and change management concepts.
- Experience 6 - 7 years.
Key Result Areas
- Experienced in datacenter operations and application deployment.
- Support Job Schedulers & File Transfer tools Administration.
- Support Enterprise Monitoring and backup Tools.
- Prompt reporting of production issues with impact analysis and taking necessary action for rectification.
OperatingEnvironment,FrameworkandBoundaries,WorkingRelationships
- Execute operation activities on different systems as defined in SOPs.
- Execute EOD, BOD and intraday batches as per SOP.
- Job Schedulers & File Transfer tools Administration.
- Tracking of DC operations service tickets.
- Monitoring application batches as per the SOPs given by various internal teams and escalation and recording of the issues.
- Escalation & recording of systems, application, and batch problems. Liaising with various teams within the bank for operations.
- Monitoring of alerts from various Enterprise Monitoring systems of the Bank.
- Liaise with infrastructure owners, application owners, Vendors for various support related activities on 24x 7 rotation shift basis.
- Deployment of approved changes on various Infra platforms.
- Escalation, recording and Tracking of all incidents till closure of incidents.
Problem Solving
- Problem and Incident Management of infra platforms.
- Change Control Disciplines.
- Policies and SLA Management.
- Liaising with various inter department teams & Vendors.
- Support Audit, Security and Regulatory compliance requirements.
Decision Making Authority & Responsibility
Maintaining MTTR & UPTIMEs.
- Liaising with Incident Management teams.
- Responsible for Product management and escalation of issues on timely manner.
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Dautom Company Introduction:
Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent. Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being. We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture.
Originally posted on Himalayas