客户成功经理助理（美国）
Associate Customer Success Manager (US)
AutoRABIT 介绍：
AutoRABIT 于 2015 年成立，旨在帮助监管行业的组织重新掌控其 Salesforce 开发流程，并向持续为客户和员工交付价值的方向迈进。如今，AutoRABIT 的发布管理工具套件是市场上最全面且最安全的，我们的客户正在其 Salesforce 环境中体验到更快、更安全的部署带来的好处。
职位概述：
AutoRABIT 正在寻找一名初级客户成功经理，以帮助客户最大化 AutoRABIT 平台的价值。在此职位上，您将与客户和跨职能团队合作，推动产品采用，最大化客户价值，并为客户的留存和长期成功做出贡献。理想的候选人具有以客户为中心的思维模式、出色的沟通能力，并有 Salesforce 开发生态系统的相关经验。
主要职责： · 与高级团队成员协作，深入了解客户的业务和技术目标，协助制定具有明确目标、里程碑和可衡量 KPI 的战略联合成功计划。
- 与客户和内部技术团队合作，了解开发、部署、集成和 DevOps 流程，并帮助将技术需求转化为成功的产品成果。
- 参与客户的 P2V（采购到价值）旅程，协助保护持续续约收入，并探索提升净保留率（NRR）的机会。
- 确保客户从 AutoRABIT 产品中获得价值，促进许可证使用率，并与其他跨职能团队合作，鼓励采用和成功续约。
- 协助监控产品采用情况、客户满意度和整体健康评分，为提升未来终身价值做出贡献。
- 支持推动新业务增长的努力，培养客户推荐和可作为案例的能力。
- 与客户支持服务团队合作，协助有效处理增强请求和升级问题。
- 参与引导客户完成重要服务里程碑，如升级、新版本发布和新功能上线。
- 与面向客户的账户团队及各部门的高管（销售、支持、专业服务、工程、续约和合作伙伴）合作，为整体平台的成功做出贡献。
- 利用客户调查来推进相关工作。
查看英文原文
AutoRABIT Profile:
AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT’s suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments.
Position Summary:
AutoRABIT is seeking an Associate Customer Success Manager to help customers maximize the value of the AutoRABIT platform. In this role, you will partner with customers and cross-functional teams to drive product adoption, maximize customer value, and contribute to customer retention and long-term success. The ideal candidate has a customer-first mindset, strong communication skills, and experience with the Salesforce development ecosystem.
Key Responsibilities: · Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs.
- Partner with customers and internal technical teams to understand development, deployment, integration, and DevOps workflows and help translate technical needs into successful product outcomes.
- Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR).
- Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals.
- Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value.
- Support efforts to drive new business growth by cultivating customer advocacy and reference-ability.
- Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations.
- Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features.
- Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success.
- Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap, and promoting continuous performance improvements.
- Responsibility to adhere to set internal controls.
Knowledge & Skills:
·
Exposure to customer-facing roles involving cloud-based/SaaS technology, ideally in a technical environment, with a willingness to collaborate with senior stakeholders.
- 2–5 years of hands-on experience with the Salesforce development ecosystem, including Salesforce development.
- Developing presentation skills, and cultivating a personable, positive, and approachable demeanor.
- Eagerness to quickly grasp and clearly articulate technical and business concepts, including software development and release-management workflows.
- Developing verbal and written communication skills.
- Demonstrated empathy for customers and a passion for contributing to revenue and growth.
- Developing collaborative, persistent, and self-directed work habits.
- Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and/or similar Customer Service Portals.
- Experience with software deployments, release management, CI/CD, or DevOps practices.
- Experience with nCino is an additional plus.
Qualifications:· A bachelor's degree in a relevant field or equivalent practical experience.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. This role reports to the Associate Director of Customer Success.
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role.
THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.
The annual salary for this role is $80,000 - $90,000, depending on experience.
Originally posted on Himalayas