双语客户支持代表

This is a remote position.
Location: Cebu City
Job Description: We are currently seeking a highly motivated and experienced Bilingual Customer Support Representative fluent in both English and the target language to join our team. As a Bilingual Customer Support Representative, you will be responsible for providing exceptional customer service and support to our diverse clientele.
Responsibilities:

• Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language.

• Resolve customer inquiries, concerns, and issues promptly and professionally.

• Assist with order processing, product inquiries, and general account maintenance.

• Collaborate with internal teams to escalate and resolve complex customer issues.

• Maintain a high level of product knowledge to effectively address customer questions and concerns.

• Contribute to the continuous improvement of customer support processes and procedures.

Requirements:

• Fluency in both English and the target language (written and spoken).

• Previous experience in customer service or a related field preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a proactive approach to customer issues.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Flexibility to work non-traditional hours as needed.

Originally posted on Himalayas