出海雷达

协作与IT解决方案工程师

Collaboration & IT Solutions Engineer

开发工程限定地区（需当地身份）
公司SamaWave
薪资未公开
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间22 天前
数据来源Himalayas
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注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。

这是一个远程职位。
岗位概述
协作与IT解决方案工程师将负责为SamaWave及其客户设计、实施、管理和支持通信系统。这包括统一通信、视频会议和协作工具，针对Cisco、Avaya、GrandStream及其他潜在语音系统，确保所有环境中的无缝连接、安全性和性能，以及SamaWave解决方案提供的其他IT解决方案。
此职位需要技术专长、项目管理技能和客户服务卓越能力，能够将业务需求转化为有效的IT解决方案。

主要职责
协作与统一通信

  • 设计、部署、管理并排查VoIP和IP电话系统（Cisco、Avaya、MS Teams、GrandStream及类似系统）。
  • 将协作系统与Active Directory和身份管理平台集成。
  • 保持统一通信平台的服务可用性和性能。

系统集成与支持

  • 与其他团队紧密合作，确保系统和应用的无缝集成。
  • 参与IT基础设施项目，从规划到部署后支持。
  • 为通信相关事件提供二级/三级技术支持。
  • 分析系统日志、网络数据和性能指标，主动预防问题。
  • 维护详细的文档，包括网络拓扑图、配置和资产清单。

项目管理与客户参与

  • 协助为客户提供技术方案和网络设计文档。
  • 领导或支持客户实施项目，确保按时成功交付。
  • 进行远程站点调查、可行性评估和容量规划。
  • 在项目生命周期内与客户、供应商和内部团队有效沟通。
  • 为客户和终端用户进行培训和技术交接。
  • 跟踪网络、协作和云集成领域的新兴技术。

要求
资格

  • 计算机工程、网络工程或信息技术专业的学士学位。
  • 至少3–5年的协作系统实施、部署和管理的实际经验。
  • 熟悉Cisco协作系统、Avaya、3CX、GrandStream、MS Teams等。
  • 熟悉TCP/IP、VLAN、路由、交换、DNS、DHCP、QoS。
查看英文原文

This is a remote position.
Role Summary
The Collaboration & IT Solutions Engineer will be responsible for designing, implementing, managing, and supporting communication systems for SamaWave and its clients. This includes unified communications, video conferencing, and collaboration toolsfor Cisco, Avaya, GrandStream and any other potential voice system, ensuring seamless connectivity, security, and performance across all environments in addition to other IT solutions offered by SamaWave Solutions.
This role requires a mix of technical expertise, project management skills, and customer service excellence, with the ability to translate business needs into effective IT solutions.
Key Responsibilities
Collaboration & Unified Communication

  • Design, deploy, manage, and troubleshoot VoIP and IP telephony systems (Cisco, Avaya, MS Teams, GrandStream, and similar).
  • Integrate collaboration systems with Active Directory and identity management platforms.
  • Maintain service uptime and performance for unified communication platforms.

Systems Integration & Support

  • Work closely with other teams to ensure seamless system and application integration.
  • Participate in IT infrastructure projects, from planning to post-deployment support.
  • Provide Level 2/3 technical support for communication-related incidents.
  • Analyze system logs, network data, and performance metrics to proactively prevent issues.
  • Maintain detailed documentation including network diagrams, configurations, and inventories.

Project Management & Client Engagement

  • Assist in developing technical proposals and network design documents for clients.
  • Lead or support client implementation projects, ensuring timely and successful delivery.
  • Conduct remotesite surveys, feasibility assessments, and capacity planning.
  • Communicate effectively with clients, vendors, and internal teams throughout project lifecycle.
  • Provide training and technical handover sessions to clients and end-users.
  • Stay updated with emerging technologies in networking, collaboration, and cloud integration.

Requirements
Qualifications

  • Bachelor’s degree in Computer Engineering, Network Engineering, or Information Technology.
  • Minimum 3–5 years of hands-on experience in Collaboration systems implementation, deployment , management.
  • Practical knowledge of Cisco Collaboration Systems, Avaya, 3CX, GrandStream, MS Teams, and others.
  • Strong understanding of TCP/IP, VLANs, routing, switching, DNS, DHCP, QoS.
  • Certifications such as CCNA, CCNP voice or CCIE Collaboration is a plus.
  • Excellent problem-solving and communication skills in both Arabic and English.
  • Strong organizational skills, with the ability to manage multiple projects and priorities.

Plus skills:

  • Provide implementation and support for Cisco cloud networking product (Meraki).
  • Conduct vulnerability assessments and ensure compliance with security best practices.
  • Support cloud networking integrations for Azure, AWS, and hybrid environments.
  • Configure and support Microsoft Teams, Exchange Online, and Office 365 collaboration tools.
  • Other knowledge, Additional Competencies:
  • - Willingness to upskill as required by the tasks to be performed.
  • - Good reporting and documentation skills.
  • - Troubleshooting and problem-solving skills.
  • - Being client service-oriented.
  • -Previous experience working remotely is preferred

Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

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