客户经理

#### **About us**

You've probably heard of Autotrader, but do you know what we're all about?

We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans.

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.

At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.

Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.

#### **About the role**

Our Partnerships community is looking for a field-based Account Manager to join the team, covering the South West of England, including Exeter, Yeovil, Torquay, and Plymouth, among others, as part of your patch.

In this field-based role, you’ll be a trusted business partner and the face of Autotrader across the region, supporting our independent customers and identifying new business opportunities.

You'll take accountability for understanding your customers' objectives and advising on how to achieve them in both the short and long term, working closely with stakeholders across your customers' business and Autotrader.

You'll take a consultative approach, using Autotrader data and insights to influence decision-making, drive digital performance, and deliver meaningful commercial outcomes. You'll educate customers on the right digital products to support growth and efficiency, using strong presentation skills and storytelling with data to simplify complex insight and guide clear recommendations.

This will involve collaborating face-to-face with different stakeholders within your customers’ businesses. Your focus will be on customer engagement through regular site visits. You’ll build and maintain strong customer relationships through this consistent engagement.

Lastly, you’ll collaborate regularly with stakeholders across Autotrader to find the right solutions for your customers, as well as with other Account Managers within your region and our Partnerships community.

This is a remote-based role with regular travel (minimum 3 days per week) across the South region, and occasionally further afield, to support our retailer partners on-site. Alongside this, we have monthly collaboration time at our Autotrader offices, which will include overnight stays.

#### **What we're looking for**

- Proven experience in B2B account management, consultative business partner, or Customer Success type role or similar
- Track record of achieving commercial KPIs, including driving revenue growth, product adoption, and retention.
- Strong commercial acumen - able to spot growth opportunities and mitigate risk through effective questioning and listening
- Confidence communicating with a range of customers and influencing decisions, developing long-term partnerships, and acting as a trusted consultant to truly understand your customers’ needs and challenges.
- Experience turning data and insight into actionable recommendations
- Confidence in contributing to continuous improvement by sharing best practices and customer feedback internally
- Organised, proactive, and comfortable managing multiple priorities
- Passion for customer success and digital transformation
- Strong collaborator, working closely with the wider team to share insights and drive better outcomes for our customers
- You’ll need to be adaptable with the ability to pivot in a fast-paced environment

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria to determine if we progress your application further.

**Benefits**

We’re offering a basic salary of £40,000 – £55,000, plus a £6,000 annual car allowance* and an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares.

You'll have 28 days' holiday per year, and that's in addition to bank holidays and half-day closures on Christmas and New Year's Eve.

That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more.

We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.

*Car allowance available, subject to eligibility and company T&Cs.

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