Customer Success Manager
关于威利奥的情况 这可能不是一个新闻，你知道健康和心理健康问题在全球上升。仅在过去一年中，40%的年轻人经历过精神疾病，所以很有可能你认识有人受到影响。在威利奥，我们帮助学校将幸福放在每个学生的学业体验核心之处。我们认为改善青年心理健康是我们这个时代最重要的挑战之一。威利奥正在建立世界第一套福祉管理系统，把学生福利实践中的最佳内容变成了一个简单平台。我们帮助学校稳步教学幸福感，识别那些可能在较早时期正在努力的学生，协调支持和不断改善学生成果。而且它有所效果。今天，Wellio 为25个国家的1000所学校提供了福祉计划，支持数百万学生。我们正走向完成连续第四年100%增长的道路上，我们刚刚开始。不管你去哪一所学校或住在哪一个国家，每个学生都应该获得最好的工具和支持才能繁荣。我们的使命是很大而重要的，这就是为什么我们寻找最好的人来帮助我们实现这一目标。关于角色 作为客户成功经理，你将与大约100150所学校的投资组合建立关系，其中每年回复收入 (ARR) 为1.5亿美元左右。你将成为他们的可信赖顾问，帮助学校成功实施 Wellio,实现有意义的幸福成果，更新合作伙伴关系，并确定时间推移来深化其对平台的投资机会。你将坐在每个学校的旅程中中心，连接激活，采用，续新和成长到一个体验。通过与学校领导人，福利领袖和教师建立牢固的关系，你将帮助学校最大限度地发挥其福利计划的影响，同时确保他们从威利奥投资中获得持续价值。你将做什么 ·拥有约100150所学校的组合，代表 ARR 大约1.5亿美元，确保学校成功采用 Wellio,实现有意义的福利结果，并从他们的投资中实现持续价值？·推动整个组合中的激活，采用和参与，主动地确定风险和机会，执行改善学校成果的计划。· 领导战略对话，增强价值，使利益相关者围绕目标一致
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About Wellio
It's probably not news to you that wellbeing and mental health issues are rising globally. 40% of young people have experienced a mental health disorder in the past year alone, so chances are you know someone who has been affected.
At Wellio, we help schools put wellbeing at the heart of every student’s school experience. We believe improving youth mental health is one of the most important challenges of our time.
Wellio is building the world’s first Wellbeing Management System, bringing the best of student wellbeing practice into one simple platform. We help schools teach wellbeing consistently, identify students who may be struggling earlier, coordinate support and continuously improve student outcomes.
And it’s working.
Today, Wellio powers wellbeing programs in 1,000 schools across 25 countries, supporting millions of students. We’re on track to complete our fourth consecutive year of 100% growth, and we’re just getting started.
It shouldn’t matter which school you attend, or what country you live in. Every student should have access to the best tools and support to thrive. Our mission is big and important, and that’s why we’re looking for the very best people to help us achieve it.
About the role
As a Customer Success Manager, you will own relationships with a portfolio of approximately 100–150 schools representing around $1.5m in Annual Recurring Revenue (ARR). You'll be their trusted advisor, helping schools successfully implement Wellio, achieve meaningful wellbeing outcomes, renew their partnership, and identify opportunities to deepen their investment in the platform over time.
You will sit at the centre of each school's journey with Wellio, connecting activation, adoption, renewal, and growth into a single experience. By building strong relationships with school leaders, wellbeing leaders, and teachers, you will help schools maximise the impact of their wellbeing programs while ensuring they realise ongoing value from their investment in Wellio.
What you will do
- Own a portfolio of approximately 100–150 schools representing around $1.5m in ARR, ensuring schools successfully adopt Wellio, achieve meaningful wellbeing outcomes, and realise ongoing value from their investment.
- Drive activation, adoption, and engagement across your portfolio, proactively identifying risks and opportunities and executing plans that improve school outcomes.
- Lead strategic conversations that reinforce value, align stakeholders around goals, and establish clear success plans for each school.
- Own renewal outcomes across your portfolio, maintaining visibility of risk, building stakeholder alignment, and ensuring renewal conversations occur early and proactively.
- Identify and progress expansion opportunities by understanding school needs, uncovering additional use cases, and helping schools maximise the value they receive from Wellio.
- Partner closely with Product, Sales, and the broader Customer Success team to ensure school insights influence decision making and schools receive a consistent experience.
- Contribute to the continuous improvement of Customer Success processes, playbooks, and operating rhythms as Wellio continues to scale.
What We're Looking For
- Experience managing customer, education, account management, consulting, or relationship-based portfolios with a track record of driving positive outcomes.
- Ability to build trusted relationships with a range of stakeholders, influence decisions, and navigate competing priorities to achieve mutually beneficial outcomes.
- Strong commercial awareness, with the ability to identify risk, support renewal conversations, and uncover opportunities to expand customer value.
- Proactive approach to portfolio management, using data and insights to prioritise actions, improve adoption, and prevent issues before they arise.
- Strong organisational skills and operational discipline, with the ability to manage multiple priorities while maintaining a high standard of execution.
- Growth mindset and desire to continuously improve, contribute to team success, and help shape how Customer Success operates at Wellio.
Why You Should Work Here
- Small, exceptional team. Staying lean and building with AI keeps us fast, simple and out of meetings.
- Mission-driven work. It’s a globally meaningful problem.
- Transparency. We share everything internally, because trust and context lead to better decisions.
- Profitable and founder-led. We make decisions for schools and students, not someone else’s timeline.
- We don’t take ourselves too seriously. We hold high standards, with plenty of laughter and a healthy dose of weird.
- Remote-friendly, culture-focused. We have bases in London, Amsterdam, Sydney and Melbourne, and we fly the team together for two meetups a year.
If you’re excited by the opportunity to build a truly global sales organisation, join one of Australia’s fastest-growing startups and work on one of the most important challenges facing young people today, we’d love to hear from you.
Please submit your CV. We are looking forward to learning more about you!
Salary: $110,000 – $130,000 / yearOriginally posted on Himalayas