出海雷达

客户服务顾问（法语）

Customer Service Advisor (French)

其他限定地区（需当地身份）日间重叠仅 1 小时，需熬夜配合
公司David Kennedy Recruitment
薪资未公开
工作地点Portugal
地域资格限定地区（需当地身份）
时区要求日间重叠仅 1 小时，需熬夜配合
用工类型Contractor
发布时间22 天前
数据来源Himalayas
前往 Himalayas 查看并投递 →
注意地域限制：该职位明确限定在 Portugal 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
作息提示：日间重叠仅 1 小时，需熬夜配合。

David Kennedy Recruitment 正与一家领先的外包/BPO咨询公司合作，该公司正在招聘一名说法语的客户服务顾问，加入其在波尔图的团队
职位：客户服务顾问
地点：葡萄牙
工作模式：远程
雇佣类型：有限合同（6个月），有延长可能
职责和要求：

  • 通过电话、电子邮件、聊天和社交媒体渠道为说法语的客户提供支持
  • 为我们的商家提供所有关于产品和服务的问题和查询支持
  • 积极参与优化与客户相关的所有流程，持续提升商家的满意度
  • 与其他部门密切合作，例如销售和市场部

要求：

  • 法语母语或流利，口语和书面语均熟练。英语流利（最低B2水平）
  • 能够积极倾听，识别问题，清晰解释产品和服务的专业知识，并在首次接触客户时解决问题
  • 能够良好应对压力情况
  • 有客服中心或客户服务经验（优先）
  • 对技术应用充满热情且熟练（使用智能手机、平板或电脑对你来说很简单）
  • 优质且以客户为中心的服务是你的最高优先级
  • 对解决问题充满好奇并坚持不懈
  • 有条理，即使在压力情况下也能保持冷静
  • 工作时间：周一至周五，08:00 至 19:00，根据客户协议，有可能延长至 21:00

福利：

  • 一个充满活力和创意的团队，拥有积极友好的氛围
  • 餐食券
  • 指导和工具帮助你发挥全部潜力
  • 还有很多其他福利！

最初发布于 Himalayas

查看英文原文

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French-speaking Customer Service Advisor to join their teams in Porto.
Position: Customer Service Advisor
Location: Portugal
Work model: remote
Employment type: limted contract (6 months), with possibility of extension
DUTIES AND RESPONSIBILITIES:

  • Customer support to French-speaking customers by phone, email, chat and social media channels
  • Support our merchants for all questions and inquiries about our product and service
  • Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
  • Closely work with other departments together, for example Sales and Marketing.

REQUIREMENTS:

  • Native/fluent in French both verbal and written. Fluent in English (minimum B2 level)
  • Ability to listen actively, identify, apply, and explain your product and/or service expertise with clarity, and solve issues in the first contact with customers
  • Ability to take stressful situations well
  • Previous Contact Centre or Customer Service experience (preferable)
  • Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
  • Good and customer-friendly service is the highest priority for you
  • Curious and persistent in solving issues
  • Organized and can keep a cool head even in stressful situations
  • Working schedule: Monday to Friday, between 08 AM and 07 PMwith the possibility to extend late shift until 09 PM, as per client agreement.

OFFER:

  • A dynamic and creative team with a positive and friendly atmosphere
  • Food vouchers
  • Guidance and tools to reach your full potential
  • And many more!

Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

该公司其他在招职位

资深Ruby on Rails工程师

David Kennedy RecruitmentChina, Croatia, Cyprus, Denmark, Estonia, Contractor5 天前
开发工程明确接受中国求职者

← 返回全部职位