计费运营负责人
Billing Operations Lead
我们正在改变零售行业
在Instacart，我们邀请世界通过食物传递爱，因为我们相信每个人都能获得他们喜爱的食物，并有更多时间与所爱之人共度。当其他人看到简单的杂货配送需求时，我们看到了令人兴奋的复杂性和无限的机会，以满足我们社区的各种需求。我们致力于提供客户依赖的必要服务，帮助他们获取杂货和日用品，同时为Instacart个人购物者提供安全且灵活的收入机会。
Instacart已成为数百万人的生存线，我们正在组建团队，推动我们的购物车向前发展。如果你准备做出一生中最好的工作，来加入我们的行列吧。
Instacart是一个以灵活为主导的团队
没有一种方法适用于所有人如何做好我们的工作。我们的员工可以自由选择在任何地方完成最佳工作——无论是家里、办公室，还是你最喜欢的咖啡店——同时通过定期的线下活动保持联系并建立社区。了解更多关于我们在工作地点上的灵活方式。
这是一个远程职位，可以在除加利福尼亚州、康涅狄格州、新泽西州、纽约州和华盛顿州以外的任何美国州完成。
为什么这个职位是菜单上的重点
Billing Operations Lead负责监督和优化所有Instacart Marketplace零售商的端到端计费生命周期，确保准确开票、符合财务控制要求，并及时完成月度结账。该职位是计费团队的运营和战略核心，与财务、业务发展、财务系统、法律、产品和工程团队紧密合作，推动准确性、可扩展性和持续改进。
理想的候选人具备深厚的计费运营经验、强大的分析能力，并具有对运营卓越的偏爱——既能指导初级团队成员，也能与跨职能利益相关者协作，规划系统增强和自动化机会。
你在第一年将完成的工作
- 战略零售合作伙伴和多个收入渠道的计费组合由你负责并准确运行，日常计费操作以收入确认输入和及时月度结账为重点。
- 制定并维护计费政策、标准操作流程和质量标准，与财务系统密切合作解决差异和升级问题。
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We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Why this role is on the menu
The Billing Operations Lead oversees and optimizes the end-to-end billing lifecycle across all Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close. This role serves as the operational and strategic anchor for the billing team, partnering closely with Finance, BD, Financial Systems, Legal, Product, and Engineering to drive accuracy, scalability, and continuous improvement.
The ideal candidate brings deep billing operations experience, strong analytical ability, and a bias for operational excellence — someone equally comfortable mentoring junior team members as they are collaborating with cross-functional stakeholders to scope system enhancements and automation opportunities.
What you'll cook up in your first year
- Billing portfolios across strategic retail partners and multiple revenue streams are owned and operating accurately, with day-to-day billing operations executed with a focus on revenue recognition inputs and timely month-end close.
- Billing policies, SOPs, and quality standards are developed and maintained, with discrepancies and escalations resolved in close partnership with Finance Systems, BD, and Revenue.
- Dashboards, reporting, and KPIs that track billing health are built in collaboration with Finance Systems, enabling continuous improvement and proactive identification of issues.
- Billing system enhancements, integrations, and automation opportunities are scoped and delivered in partnership with Product and Engineering, reducing manual workload and improving operational scalability.
- Internal controls, audit requirements, and contractual billing terms are enforced, with junior team members mentored and billing operations scaled to support Instacart's growth.
The secret ingredients we're looking for
Must-have pantry staples (Minimum Qualifications)
- Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.
- 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
- 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
- Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
- Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
- Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.
Optional garnishes (Preferred Qualifications)
- Demonstrated success leveraging data modeling tools such as Alteryx to automate billing processes.
- Aptitude and demonstrated success leveraging AI solutions to improve billing processes.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$95,000—$100,000 CAD