客户支持代表（周一至周五，11点-20点 EST）
Customer Support Representative (M-F, 11A-8P EST)
我们是谁：
在OPENLANE，我们让批发变得更简单，让我们的客户更成功。
我们是一家技术公司，打造全球最先进的、简便的二手车数字市场。
我们是一家数据公司，通过清晰、可操作的洞察帮助客户更聪明地买卖车辆。
我们是一家创新公司，通过好奇心、协作和创业精神加速批发再销售的未来。
我们的价值观：
坚定的建造者。我们追求激发我们去建设、创造和创新的挑战。
不懈的好奇心。我们致力于理解并提升客户的体验。
明智的风险承担。我们通过数据、经验和直觉将风险转化为进步。
无畏的主人翁精神。我们兑现承诺，并在过程中学习。
我们提供的福利：
- 具有竞争力的薪资
- 医疗、牙科和视力保险，包含雇主HSA贡献（美国）和FSA选项（美国）
- 立即归属的401K（美国）或RRSP（加拿大），并有公司匹配
- 带薪年假、个人假和病假
- 带薪产假和陪产假（美国）
- 雇主支付的短期残疾、长期残疾、人寿保险和意外伤害保险（美国）
- 完善的员工援助计划
- 雇主支付的志愿服务日
- 为符合条件的项目提供学费报销
- 在上市公司中拓展技能并分享知识的机会
- 内部晋升、多样化的职业路径和有意义的晋升文化
*该职位工作时间为周一至周五，东部时间上午11点至晚上8点
我们正在寻找：
一名客户支持代表（CSR），负责为OPENLANE客户提供卓越的技术支持和故障排除。该职位将运用各种技术专长，包括客户服务技能、工具和资源，以有效解决技术问题。
你具备：
- 以客户为中心。你始终将客户的需求和满意度放在首位，努力提供卓越的体验并建立持久的关系。
- 有条理。你具备高效且有效地管理任务、信息和资源的能力。
- 技术娴熟。你对技术有深入的理解和熟练的操作能力，能够轻松地使用数字工具和创新来解决问题。
你将：
识别、研究并解决技术和终端用户的问题
查看英文原文
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
*This position operates under the hours of Monday-Friday, 11AM-8PM EST
We’re Looking For:
A Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues.
You Are:
- Customer Obsessed. You’re someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships
- Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources.
- Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems.
You Will:
- Identify, research, and resolve technical and end-user application failures and deficiencies.
- Ensure proper follow-through on all directives, bulletins, and schedules from management.
- Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality.
- Educate and coach customers on best practices for using OPENLANE products and services.
- Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
- Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
- Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise.
- Serve as a Subject Matter Expert for the design and development of training materials.
- Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
- Continuously engage in self-directed learning opportunities to increase functional product knowledge
- Document known errors, workarounds, procedures, and product-specific information.
Who You Will Work With:
· Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings.
Must Have’s:
- Bachelor’s degree or equivalent work experience
- 2 + years customer service / contact center experience
- General automotive knowledge
- Experience troubleshooting hardware, software, and network related issues.
- Ability to communicate clearly and concisely, both orally and in writing.
- Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
- Strong analytical, technical and problem-solving skills
Nice to Have’s:
- Experience with Salesforce, Five9, Slack, & Google Suite
- Web Crawling/Search experience
- Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role
- Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening
- Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
Hourly: $17.00 - $19.00Originally posted on Himalayas