电信工程师 - 语音部署
Telecom Engineer - Voice Deployment
加入我们，为客户提供愉悦的体验。Five9 是云客服中心软件的领先提供商，将云计算创新的力量带给全球客户。
每天践行我们的价值观，使我们形成了以团队为先的文化，让我们在享受旅程的同时不断创新、成长并蓬勃发展。我们重视多样性，营造包容的环境，赋能员工做真实的自己。
为支持我们的持续增长，Five9 正在寻找一名电信工程师加入我们的语音部署团队。在此职位中，您将负责下一代语音技术的设计和部署，确保可靠的服务交付，并为我们的电信基础设施的持续改进做出贡献。
**主要职责**
- 在 Five9 的数据中心和公有云中设计和部署可扩展、冗余且高可用的电信解决方案。
- 通过主动的部署实践和事故预防，确保语音平台的可靠性和性能。
- 与云运维、产品和工程团队合作，引入新的电信功能、设备和服务。
- 通过发起和参与专注于弹性、自动化和服务质量的项目，推动平台改进。
- 制定和维护操作标准和流程，以支持部署效率和平台可靠性。
- 分析电信事故，识别根本原因并实施防止再次发生的纠正措施。
- 评估部署请求的可行性、范围和交付时间表。
- 向运维团队提供知识传递和部署文档，以支持持续的支持工作。
- 与全球的语音工程师团队合作并指导他们，提升团队能力。
- 支持日常运营并作为客户代言人，确保部署质量符合服务预期。
**任职要求**
- 优先考虑工程或相关技术领域的学士学位。
- 至少 3 年在运营商或企业语音网络工作的经验。
- 对 SIP 协议有深入理解；具备 WebRTC 经验者优先。
- 熟悉 Ribbon SBCs 和 PSXs，有实际操作经验者优先。
- 熟悉 Cisco 技术，持有 CCNA 认证者优先。
- 能够撰写技术解决方案文档，包括图表和书面流程。
- 具备 Ansible 或类似自动化工具的经验者优先。
- 具备强大的分析和组织能力
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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To support our continued growth, Five9 is seeking a Telecom Engineer to join our Voice Deployment team. In this role, you will be responsible for the design and deployment of next-generation voice technologies, ensuring reliable service delivery and contributing to the ongoing enhancement of our telecom infrastructure.
**Key Responsibilities**
- Design and deploy scalable, redundant, and highly available telecom solutions across Five9’s data centers and public cloud.
- Ensure reliability and performance of the voice platform through proactive deployment practices and incident prevention.
- Collaborate with Cloud Operations, Product, and Engineering teams to introduce new telecom features, devices, and services.
- Drive platform improvements by initiating and contributing to projects focused on resilience, automation, and service quality.
- Develop and maintain operational standards and processes to support deployment efficiency and platform reliability.
- Analyze telecom incidents to identify root causes and implement corrective actions that prevent recurrence.
- Evaluate deployment requests for feasibility, scope, and delivery timelines.
- Provide knowledge transfer and deployment documentation to operational teams for continued support.
- Collaborate with and mentor a global team of Voice Engineers to elevate team capabilities.
- Support ongoing operations and act as a customer advocate to ensure deployment quality aligns with service expectations.
**Qualifications**
- Bachelor’s degree in Engineering or a related technical field preferred.
- Minimum of 3 years of experience working on a service provider or enterprise voice network.
- Strong understanding of SIP protocols; experience with WebRTC is a plus.
- Hands-on experience with Ribbon SBCs and PSXs highly preferred.
- Familiarity with Cisco technologies and CCNA certification is a plus.
- Proficiency in documenting technical solutions including diagrams and written procedures.
- Experience with Ansible or similar automation tools preferred.
- Strong analytical, organizational, and communication skills.
- Experience with project planning or coordination is a plus.
Workplace location:This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week.
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**Benefits:**
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
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View our privacy policy, including our privacy notice to California residents here: [https://www.five9.com/pt-pt/legal](https://www.five9.com/pt-pt/legal).
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.