高级用户体验设计经理
Senior Manager, UX Design
在 Counterpart Health，我们通过 Counterpart Assistant 这一技术平台，为初级护理提供支持，从而改变医疗保健并改善患者护理。我们帮助初级护理医生及其团队更早地识别患者需求，将复杂的临床信息转化为可操作的内容，并支持慢性病的长期管理。
作为干预支柱的高级用户体验设计经理，你将领导团队设计如何将临床洞察转化为行动。你的职责范围包括决策支持、治疗计划、干预选择、治疗执行、护理协调和长期随访。
你将管理一群有才华且经验丰富的设计师，他们已经深入理解我们的产品、系统和临床用户。你的职责是帮助他们扩大战略主导权，通过模糊性做出更有力的决策，影响整个组织，并定义他们领域未来的方向。
人工智能将是这项工作的重要组成部分。你将指导团队在适当的地方应用人工智能，帮助临床医生整合信息、评估选项、制定护理计划并跟进——同时保持适当的证据、透明度和临床控制。
为什么选择这个职位？
干预支柱解决了一个医疗保健中的核心挑战：仅仅发现机会是不够的。更好的结果需要将洞察转化为适当的决策、治疗方案、行动和持久的跟进。
这个职位是一个机会：
● 形成 Counterpart 如何支持重要临床决策和治疗流程的方式。
● 培养资深设计师成为更具战略性和组织影响力的领导者。
● 定义人工智能如何负责任地辅助临床推理和行动。
● 将临床专业知识、产品策略、设计和技术围绕可衡量的结果联系起来。
**作为高级用户体验设计经理，你将：**
- 领导临床用户体验战略。在临床决策支持、治疗计划、干预选择、执行、协调和长期随访方面建立一致的方向。
- 培养资深设计人才。指导有经验的设计师在模糊性中领导，定义战略，做出高质量的权衡，影响高级利益相关者，并扩大他们在自己产品领域之外的影响。
- 推进人工智能驱动的临床工作流程。帮助团队确定人工智能应在哪些环节整合信息、生成选项、推荐下一步、自动化工作或不参与流程。
查看英文原文
At Counterpart Health, we are transforming healthcare and improving patient care through Counterpart Assistant, our technology platform for primary care. By supporting primary care physicians and their teams, we help identify patient needs earlier, make complex clinical information actionable, and support longitudinal management of chronic conditions.
As Senior Manager of UX Design for the Interventions Pillar, you will lead the team designing how clinical insight becomes action. Your portfolio will include decision support, treatment planning, intervention selection, treatment execution, care coordination, and longitudinal follow-through.
You will manage talented, experienced designers who already understand our product, systems, and clinical users deeply. Your role is to help them expand their strategic ownership, make stronger decisions through ambiguity, influence across the organization, and define the future of their domains.
AI will be an important part of this work. You will guide teams in applying AI where it can help clinicians synthesize information, evaluate options, plan care, and follow through—while preserving appropriate evidence, transparency, and clinical control.
Why this role?
The Interventions Pillar addresses a central challenge in healthcare: identifying an opportunity is not enough. Better outcomes require translating insight into an appropriate decision, treatment plan, action, and durable follow-through.
This role is an opportunity to:
● Shape how Counterpart supports consequential clinical decisions and treatment workflows.
● Develop senior designers into stronger strategic and organizational leaders.
● Define how AI can responsibly assist clinical reasoning and action.
● Connect clinical expertise, product strategy, design, and technology around measurable outcomes.
**As a Senior Manager, UX Design, you will:**
- Lead the clinical UX strategy. Establish a coherent direction across clinical decision support, treatment planning, intervention selection, execution, coordination, and longitudinal follow-through.
- Develop senior design talent. Coach experienced designers to lead through ambiguity, define strategy, make high-quality trade-offs, influence senior stakeholders, and increase their impact beyond their immediate product areas.
- Advance AI-enabled clinical workflows. Help teams determine where AI should synthesize information, generate options, recommend next steps, automate work, or remain out of the workflow. Establish expectations for evidence, uncertainty, human oversight, review, and correction.
- Create strong cross-functional decisions. Partner with Clinical, Product, Engineering, Data Science, and Research leaders to connect clinical needs, model capabilities, user evidence, technical constraints, and business priorities.
- Raise the quality and effectiveness of execution. Strengthen critique, research synthesis, clinical review, prototyping, evaluation, and learning practices so teams can move efficiently without oversimplifying consequential problems.
**Success in this role looks like:** This leader will bring deep expertise in clinical-product design while creating strategic alignment and design leverage across the Interventions pods.
- **In the first 90 days,** establish leadership and strategic alignment by building strong partnerships with product directors, ensuring balanced workloads, and embedding design as a critical part of business strategy. Success will be measured by stakeholder feedback, stronger design integration, and improved operational effectiveness.
- **In the first 6 months,** focus on delivering impact by deepening user understanding, embedding research insights into design decisions, and pushing for best-in-class UX. Accelerate iteration cycles, reducing time-to-insight by 30%, while fostering a culture of experimentation and autonomy. Guide the team in complex problem-solving, balancing constraints, and proactively shaping solutions.
- **Beyond six months,** scale strategic impact and industry influence by positioning design as a key business driver, ensuring UX directly contributes to engagement, provider adoption, and overall user experience. You will push for consumer-grade, next-gen experiences that redefine digital healthcare while strengthening team expertise, fostering strategic thinking, and elevating design’s role in product direction. Success will be measured by design’s ability to drive best-in-class UX, shape industry standards, and create tangible product improvements that shift user expectations.
**You should get in touch if:**
- You have 7+ years of design experience in a design environment (in-house, agency, or relevant industry), with 5+ years of managing people.
- You have led complex, high-consequence workflows in healthcare or another expert professional domain.
- You bring strong judgment in interaction design, information design, research, and product strategy— and know how to coach others without taking over their work. You can demonstrate how you have helped experienced designers grow from strong executors into strategic decision-makers and organizational leaders.
- You have experience with AI-enabled products or can demonstrate sound judgment about recommendations, automation, evidence, uncertainty, and human oversight.
- You have experience in complex systems and applications, knowing how to simplify the complex and create delightful, intuitive experiences.
- You are an advocate for collaboration, working closely with product and engineering to ensure design is a driver of business outcomes, not just execution.
- You are excited about shaping the future of healthcare UX – bringing the same level of quality and innovation seen in leading consumer products to an industry that desperately needs it.
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**Benefits Overview**:
- **Financial Well-Being**: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- **Physical Well-Being**: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- **Mental Well-Being**: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- **Professional Development**: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
_Additional Perks:_
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
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**About Counterpart Health:** In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.
Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.
With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.
Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
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#LI-REMOTE
_Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an_ [_E-Verify_](https://e-verify.uscis.gov/esp/media/resourcesContents/E-Verify_Participation_Poster.pdf) _company._
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Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
A reasonable estimate of the base salary range for this role is:
$188,500—$245,000 USD