账户增长经理
Account Growth Manager
Documo致力于帮助 businesses 数字化并优化他们的文档工作流程。作为一家快速发展的 B2B SaaS 公司，我们的平台通过智能文档处理等工具，使处理传真和表单等非结构化文件变得更加容易——将杂乱的纸质文件转化为结构化、可用的数据。我们相信优秀的产品始于优秀的人才。这就是为什么我们投资于顶尖人才，重视强大的文化，并优先考虑客户成功和设计卓越。
如果你对有影响力的工作充满热情，并希望与一个重视创新、协作和目标的团队一起成长，我们很期待见到你！
职位名称 账户增长经理
团队 客户成功与账户管理
汇报对象 客户成功总监
职位目的
账户增长经理在建立和维护与客户的牢固、长期关系中发挥关键作用。该职位的主要目标是最大化客户满意度、留存率和盈利能力，同时识别账户扩展和增长的机会。
此职位需要与关键利益相关者合作，制定和执行账户策略，利用对客户业务需求和行业趋势的了解来推动可持续增长。
此职位的成功表现包括
- 培养现有客户关系，增强忠诚度和信任
- 通过升级销售和交叉销售增加销售额
- 扩大 Documo 云传真平台的采用和使用
- 在 Documo 产品套件内进行交叉销售
- 与内部团队合作制定账户策略，并确保与客户目标保持一致
主要职责
交付成果/结果
账户开发策略
- 制定并实施与 Documo 增长目标一致的账户开发策略
- 分析账户数据和绩效指标以指导策略
- 进行市场研究以识别趋势、机会和风险
- 识别升级销售和交叉销售机会，以最大化账户潜力
关系建设
- 与客户建立牢固、持久的关系
- 成为值得信赖的顾问和主要联系人
- 提供优质的客户服务，确保客户感到支持
- 了解不断变化的客户需求，并有效传达 Documo 的价值主张
收入创造
- 在所负责的账户中推动收入增长
- 与销售团队合作，识别机会，协商合同
查看英文原文
Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing - turning messy paperwork into structured, usable data. We believe great products start with great people. That’s why we invest in top talent, value strong culture, and prioritize customer success and design excellence.
If you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we’d love to meet you!
Job title Account Growth Manager
Team Customer Success & Account Management
Reports to Director, Customer Success
Role Purpose
The Account Growth Manager plays a key role in building and maintaining strong, long-term relationships with our customers. The primary objective of this role is to maximize customer satisfaction, retention, and profitability, while identifying opportunities for account expansion and growth.
This role requires collaboration with key stakeholders to develop and execute account strategies, leveraging knowledge of customers’ business needs and industry trends to drive sustainable growth.
Success in This Role Looks Like
- Nurturing existing customer relationships to strengthen loyalty and trust
- Identifying opportunities to increase sales through upselling and cross-selling
- Expanding the adoption and usage of Documo’s cloud fax platform
- Cross-selling products within the Documo product suite
- Partnering with internal teams to develop account strategies and ensure alignment with customer goals
Key Responsibilities
Deliverables/Outcomes
Account Development Strategy
- Create and implement account development strategies aligned with Documo’s growth objectives
- Analyze account data and performance metrics to inform strategy
- Conduct market research to identify trends, opportunities, and risks
- Identify upselling and cross-selling opportunities to maximize account potential
Relationship Building
- Build strong, long-lasting relationships with customers
- Serve as a trusted advisor and primary point of contact
- Provide excellent customer service and ensure customers feel supported
- Understand evolving customer needs and communicate Documo’s value proposition effectively
Revenue Generation
- Drive revenue growth within assigned accounts
- Collaborate with Sales to identify opportunities, negotiate contracts, and expand business
- Secure annual renewals from assigned accounts
- Monitor account performance and churn, proactively addressing potential issues
Research & Knowledge
- Stay informed about industry trends, market dynamics, and competitor activities
- Maintain deep knowledge of Documo products and services
- Proactively research and analyze developments to identify potential opportunities or risks
What You Bring
- Proven track record of meeting or exceeding goals and receiving positive customer feedback
- 3+ years of experience in Account Management, Customer Success, or inside sales
- Proficiency with Salesforce and Jira
- Strong interpersonal, communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Bonus Points For
- Experience in the healthcare industry
- Telecom technical knowledge
- Programming or technical experience with complex customer API integrations
Why join Documo?
- Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.
- Annual bonus program based on role and company performance.
- Annual performance reviews with merit increases.
- In-person company kick-off to connect, collaborate, and celebrate.
- Equity opportunities to grow with us.
- Flexible remote work that fits your life, plus flexible paid time off.
- Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).
- Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.
We celebrate differences.
Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.
Originally posted on Himalayas