姑息治疗患者专员
Palliative Patient Specialist
职位名称
临终关怀患者专员
工作地点
远程/全美，美国
附加工作地点
员工类型
员工
每周工作时长
40小时
职位描述
Graham Healthcare Group 正在招聘一名临终关怀患者专员加入我们的团队！临终关怀患者专员将与我们的现场员工和领导合作，为所服务的患者提供最佳支持。
薪酬：19.00 - 21.00 美元 该职位的基本薪酬范围是固定的，最高不超过21.00美元。我们在持续沟通中希望保持透明。
时间：周一至周五，上午8点至下午5点，完全远程
医疗福利：健康、视力和牙科
退休：401K 和养老金，公司匹配4%
年假：15天
临终关怀患者专员职责：
- 开发和维护转介关系，同时确保准确的文档记录。
- 管理团队的各种沟通渠道，包括 Teams、电子邮件和 Salesforce。
- 作为患者和家属的主要联系人、倡导者和信息来源。
- 在 Salesforce 中维护更新的列表，包括非入院/出院图表和患者分配。
- 展现优秀的客户服务能力，无论是内部还是外部。
- 理解并有效传达 HIPAA 合规性、企业合规性和客户保密性。
- 管理未与其他服务线（如 Residential 提供的）同步的患者人数。这可能包括从居家护理、旅程、临终关怀或安宁疗护出院的患者；因患者选择而延迟开始安宁疗护的患者；以及需要与整个护理连续体中的其他服务线请求进行面对面电话咨询的患者。
- 通过电话进行筛查/需求评估，以确定患者是否符合护理等级的资格要求。
- 通过电话进行教育课程，以维持与患者和/或 MPOA 的关系，根据患者需求进行。
- 根据需要与临终关怀、居家护理、旅程和安宁疗护团队进行沟通与协作，以加快获得护理和内部团队协作。
- 在公司与患者/照顾者之间担任联络人。
- 根据需要回应公司基于网络的服务信息查询。
- 遵守公司的核心价值观和核心能力。
- 执行主管和/或总监分配的其他任务。
- 确保遵守当地、州和联邦法规。
临终关怀患者专员
查看英文原文
Job Title
Palliative Patient SpecialistLocation
Remote/Nationwide, USAAdditional Location(s)
Employee Type
EmployeeWorking Hours Per Week
40Job Description
Graham Healthcare Group is hiring a Palliative Patient Specialist to join our dynamic team! The Palliative Patient Specialist will partner with our field staff and leaders to provide the best support to the patients that we serve.
Compensation: $19.00 - $21.00 The base compensation range for this role is fixed, with a maximum cap of $21.00. We want to be transparent about this as we continue discussions.
Hours: Monday-Friday, 8AM-5PM, fully remote
Medical Benefits: Health, Vision, & Dental
Retirement: 401K & Pension w/ 4% Company Match
PTO: 15 Days
Palliative Patient Specialist Job Responsibilities:
- Develop and nurture referrals while ensuring accurate documentation.
- Manage various communication channels for the team, including Teams, emails, and Salesforce.
- Serve as a primary contact, advocate, and source of information for patients and families
- Maintain an updated list in Salesforce, including non-admitting/discharging charts and patient assignments.
- Demonstrate excellent customer service, both internally and externally.
- Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
- Manage a census of patients who are not current with another service line offered by Residential. This may include patients discharged from Home Health, Journey, Palliative, or Hospice; patients whose Hospice start of care was delayed by patient choice; and patients needing an in-person phone consultation regarding levels of care as requested by another service line across the continuum.
- Perform screenings/needs assessments over the phone to determine whether patients meet the eligibility requirements for levels of care.
- Perform educational sessions over the phone to maintain relationship with patients and/or MPOA as dictated by patient needs.
- Communicate and collaborate with Palliative, Home Health, Journey and Hospice teams as needed to expediate access to care and internal team collaboration
- Serve as a liaison between the company and patients/caregivers
- Respond to company web-based inquiries for service information as needed
- Comply with Company’s Core Values and Core Competencies
- Perform other duties as assigned by Supervisor and/or Director
- Ensure compliance with local, state, and federal regulations.
Palliative Patient Specialist Qualifications/Requirements:
- High School diploma/GED
- 2 years of Hospice and/or Home Health experience preferred
- Medical Terminology knowledge preferred
- Active listening skills
- Customer service skills
- Possess patience, dependability, good and sound judgement, and the ability to manage concurrent demands
- Proficient in Microsoft Office suite including Teams
- Detail-oriented with the use of time management techniques and tools
About Graham Healthcare Group:
As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.
Join the Graham Healthcare Group and enjoy the following benefits:
- Competitive Pay: With opportunity for advancement
- Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
- Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
- Generous PTO Packages.
- Retirement: Save for your future with our company offered 401k plan and pension.
- Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
Benefits may vary based on your employment status.
NOTICE:
- Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
- By supplying your phone number, you agree to receive communication via phone or text.
- By submitting your application, you are confirming that you are legally authorized to work in the United States.
Graham Healthcare Group is an Equal Opportunity Employer
Originally posted on Himalayas