高级客户经理-消费品
Senior Client Service Manager-Consumer Goods
准备好加入一个正在改变全球食品体系的团队了吗？
TELUS 农业与消费品（TAC）致力于通过提供数字洞察，打造全球最值得信赖的食品体系，从而提升食品安全、供应链效率和环境可持续性。我们正在构建最先进的解决方案，使农民、顾问、零售商和消费品制造商能够做出更明智的决策——从田间到您的餐桌。如果您热衷于解决现实世界中的挑战并推动有意义的影响，我们期待您的加入。
我们的团队以及我们将共同实现的目标
作为高级客户经理，加入 TELUS 农业与消费品的客户成功团队，成为消费品制造商和零售商的客户信任之声。
您将与实施后的客户合作，充分发挥 TELUS 贸易促销管理及收入增长管理分析的价值——帮助他们实现可衡量的投资回报率，增强竞争优势，并达成业务目标。与产品和工程团队紧密合作，您将把客户需求转化为可操作的洞察，塑造我们的产品路线图，并支持品牌和零售商在日益数字化的市场中蓬勃发展。这是一个您的客户关系会直接影响我们产品策略和业务方向的角色。
您将负责的工作
- 与客户合作，了解他们的业务目标，定义成功指标，并制定定制的成功策略，以实现可衡量的投资回报率和持续的平台价值
- 作为指定客户的首要联系人，与消费品品牌经理、零售商和客户组织中的关键利益相关者建立信任关系
- 通过分析使用数据、客户反馈和市场趋势，主动发现现有客户中的扩展机会，然后协作制定并执行增长计划
- 收集客户见解、反馈和痛点，然后将这些学习成果传达给产品和工程团队，以指导路线图决策并推动持续创新
- 监控客户健康指标，为高风险客户制定保留策略，实施主动干预措施，以最大化客户终身价值并减少流失
您需要具备的条件
- 在消费品（CPG）行业有 10 年以上经验，对贸易促销管理（TPM）和/或收入增长管理（RGM）有深入了解
查看英文原文
Are you ready to join a team transforming the global food system?
TELUS Agriculture and Consumer Goods (TAC) is on a mission to create the most trusted food system worldwide by delivering digital insights that improve food safety, supply chain efficiency, and environmental sustainability. We're building state-of-the-art solutions that empower farmers, advisors, retailers, and CPG manufacturers to make smarter decisions — from the fields to your plate. If you're passionate about solving real-world challenges and driving meaningful impact, we want to hear from you.
Our team and what we'll accomplish together
Join our Customer Success team at TELUS Agriculture & Consumer Goods as a Senior Client Service Manager and become the trusted voice of the customer for CPG manufacturers and retailers.
You'll partner with customers post-implementation to unlock the full value of TELUS Trade Promotion Management and Revenue Growth Management Analytics — helping them drive measurable ROI, strengthen competitive advantage, and achieve their business goals. Working closely with Product, and Engineering, you'll translate customer needs into actionable insights that shape our product roadmap and support how brands and retailers thrive in an increasingly digital marketplace. This is a role where your customer relationships directly influence our product strategy and business direction.
What you'll do
- Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value
- Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations
- Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans
- Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation
- Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn.
What you bring
- 10+ years of experience in the Consumer Packaged Goods (CPG) industry, with strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles
- Proven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industries
- Demonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account management
- Strong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams
- Proven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime value
- Exceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisions
- Strong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizations
- Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlines
- Proactive, customer-centric mindset with a bias toward action and accountability
- Demonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environment
- Familiarity with retail or supply chain operations and dynamics
Great-to-haves
- Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent professional experience
- Experience supporting post-implementation customer success, account management, or other large-scale customer change initiatives
- Familiarity with retail or supply chain operations and dynamics
At TELUS Agriculture and Consumer Goods, we are dedicated to fostering an inclusive and supportive environment where all individuals can thrive. We value the unique perspectives and experiences that each person brings to our team and invite you to join us on our journey of growth and learning. Together, we aim to create a respectful and welcoming global community.
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Originally posted on Himalayas