远程 - 实施负责人
Remote - Implementation Lead
我们是一家快速发展的A轮医疗科技初创公司，由Maverick Ventures投资，正在改变护理管理的交付和扩展方式。
我们正经历快速增长，现寻找一名实施负责人加入客户体验团队，帮助我们将影响力提升十倍。该职位将负责从启动到上线的客户实施工作，跨部门与销售、技术、临床、运营和客户团队协作，确保项目按时推出并提供卓越的客户体验，同时实现可衡量的价值。
为什么加入我们
这是在一家快速发展的医疗科技公司中发挥关键作用的机会。你将对我们的实施、发布和扩展流程有重要掌控权——同时帮助建立支持下一阶段增长的流程和基础设施。该职位将直接向实施总监汇报，并随着团队的发展拥有显著的成长空间。
要求
你将负责
- 负责端到端的实施项目，从客户启动到上线和稳定
- 担任主要项目经理，协调内部团队和客户利益相关者
- 作为CareHarmony与关键客户利益相关者（从CFO到临床负责人、医生倡导者和IT）的联系人
- 直接管理EHR集成，包括需求、依赖关系、测试、问题解决和上线准备
- 主导培训会议，推动医生采用、参与和项目组织内的社会化
- 制定和管理实施计划、时间表、风险、依赖关系和里程碑
- 早期识别障碍，并推动跨职能团队解决问题
- 随着公司发展建立可扩展的实施流程和最佳实践
- 与领导层紧密合作，持续提升实施速度、质量和客户体验
我们寻找的人选
- 至少5年以上医疗科技、医疗运营、实施、项目管理和/或创业环境的经验
- 相关领域的学士学位或同等专业经验
- 强大的项目管理和组织能力，能够管理多个复杂的任务流
- 有直接管理EHR/EMR集成的经验
- 具有群体健康、基于价值的护理、护理管理经验者优先
- 高度行动导向
查看英文原文
We are a fast growing, Series A healthcare tech startup backed by Maverick Ventures, transforming how care management is delivered and scaled.
We are experiencing rapid growth and looking for a Implementation Lead to join our customer experience team and help us 10x our impact. This person will own client implementations from kickoff to Go-Live, working cross-functionally across our sales, technology, clinical, operations, and client teams to ensure programs launch on time with an exceptional customer experience, and deliver measurable value.
Why Join Us
This is an opportunity to play a critical role in scaling a rapidly growing healthcare technology company. You’ll have significant ownership over how we implement, launch, and scale our programs — while helping build the processes and infrastructure that will support the next stage of our growth. This role will report directly to our Head of Implementation and has the opportunity with significant room to grow in scope as the team does.
Requirements
What You’ll Do
- Own end-to-end implementation projects, from client kickoff through go-live and stabilization
- Serve as the primary project leader, coordinating internal teams and client stakeholders
- Serve as the face of CareHarmony with key customer stakeholders, from CFOs to clinical leads, physician champions, and IT.
- Directly manage EHR integrations, including requirements, dependencies, testing, issue resolution, and go-live readiness
- Lead training sessions while driving physician adoption, engagement, and organizational socialization of the program
- Build and manage implementation plans, timelines, risks, dependencies, and milestones
- Identify blockers early and drive cross-functional teams toward resolution
- Develop scalable implementation processes and best practices as the company grows
- Partner closely with leadership to continuously improve implementation speed, quality, and client experience
What We’re Looking For
- Minimum 5+ years of experience in healthcare technology, healthcare operations, implementation, project management, and/or startup environments
- Bachelor’s degree in a relevant field or equivalent professional experience
- Strong project management and organizational skills with the ability to manage multiple complex workstreams
- Demonstrated experience directly managing EHR/EMR integrations
- Experience in population health, value-based care, care management is a plus
- High bias to action — you see a problem, take ownership, and drive it toward resolution
- Proven ability to work effectively across cross-functional teams and comfortable presenting to C-suite executives and external client stakeholders
- Excellent written and verbal communication skills
- Comfortable operating in a fast-paced, high-growth environment where processes are continuously evolving
Originally posted on Himalayas