复杂医疗团队负责人（非持证）
Team Leader - Complex Healthcare - Non licensed
公司简介
加入我们，共同实现提升全球客户体验的使命。作为Everise大家庭的一员，您将加入一家以客户为中心的全球体验公司，我们坚信以人为本，崇尚多样性并培育创新。我们对使命和员工的承诺得到了员工和行业的认可。我们在Glassdoor上4.6/5的评分以及不断增长的“最佳工作场所”奖项墙，证明了我们对文化的投入。通过多样性的力量，我们庆祝所有文化的独特性和优势。我们遍布全球的13个中心以及完善的居家办公计划，使我们相信，与思维方式不同的人合作能产生伟大的成果。今天就找到一份您会热爱的工作吧！
职位目的：
运营团队主管负责对一组员工进行日常监督和管理。团队主管的主要职责是担任教练和导师，确保代理人员达到或超过Everise和客户的标准。
职位要求：
- 根据预先确定的关键绩效指标（KPI）监控、跟踪和评估员工表现，并提供个性化反馈，以确保达成所有目标并遵守Everise的标准
- • 在生产现场保持常驻，并积极与员工互动，确保他们从事有成效的工作，系统运行正常
- • 通过制定和实施书面行动计划，确保表现不佳的员工满足客户期望
- • 解决客户升级问题
- • 负责联系中心管理层、客户和员工之间的沟通
- • 参与员工选拔和面试过程
- • 必要时提供在职培训或提升培训，使员工能够满足Everise和客户的要求
任职资格：
- 相关领域的学士学位，来自四年制大学或一年客户服务或销售经验，或教育和经验的同等组合
- • 有呼叫中心经验者优先
- • 有之前督导或领导经验者优先
- • 熟练使用各种Windows程序，包括Microsoft Word、Excel、PowerPoint和Outlook
- • 优秀的口头和书面沟通能力
- • 强大的组织和人际交往能力
- • 时间安排灵活
- • 分析和解决问题的能力
- • 强大的多任务处理能力
- • 能力
查看英文原文
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Team Leader - Operations is responsible for the daily supervision and management of a team of associates. The Team Leader’s primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by Everise and the client.
Job Requirements:
- Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
- • Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
- • Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
- • Resolve customer escalations
- • Responsible for communication between contact center management, client and associate
- • Participate in associate selection and interviewing process
- • Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations
Qualifications:
• Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
• Previous call center experience preferred
• Prior supervisory or leadership experience preferred
• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment
• Dependability regarding completion of assignments and attendance
• Ability to pass a drug screen and background check
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Originally posted on Himalayas