高级客户体验经理 (Central)
Senior Customer Experience Manager (Central)
加入正在重新定义人工智能时代安全的组织。作为增长最快的初创公司之一，我们通过将代码、云和运行时连接到一个共享上下文中，使团队能够保护云和AI应用。我们的产品被全球的安全团队所信赖，拥有成功的经验记录，以及重视世界级人才的文化。此外，我们现在由谷歌提供支持，这意味着我们为客户提供了基于AI的平台，利用谷歌的威胁情报和安全运营来更好地检测、预防和应对各种环境中的威胁，从而推动进一步的创新。
来自全球各地的巫师们共同努力，保护客户的基础设施，包括超过65%的财富100强企业，他们信任我们每天扫描并保护2300亿个文件。我们很荣幸成为这一巨大且不断增长的市场中的领先者，我们继续寻找渴望对团队产生重大影响的优秀巫师。在Wiz，你将拥有自由思考创意、大胆梦想，并运用你的全部技能来为我们的重大增长做出贡献。加入我们的团队，帮助我们创建安全的云环境，让最优秀的公司能够更快地前进，同时也能享受一些乐趣！
申请截止日期：2026年06月26日
简介：
客户体验团队的愿景是与战略客户互动，以实现业务价值并推动收入增长。客户体验经理（CEM）将Wiz的价值与顶级客户的计划联系起来，提高采用率并超越竞争对手。你的职责是协作引导全球最大、最复杂的高科技、基于云的企业软件客户，帮助他们完成多年的云迁移旅程，主要关注确保强大的云安全实践并扩展Wiz的价值。该职位需要一位思想领袖，能够作为受信任的客户顾问，确保Wiz各团队之间的无缝协作，以实现变革性的成果，特别强调云安全。
地点：
候选人必须位于美国中部地区。
你将负责：
战略项目管理：
- 负责多样化的项目和举措，主要关注云安全，与核心客户小组（销售、支持、成功）、产品/工程团队和客户团队合作。
- 与关键利益相关者对接并施加影响，确保有效的沟通。
查看英文原文
Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.
Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!
The application deadline is: 06/26/2026
Summary:
The vision of the Customer Experience team is to engage with strategic customers to deliver business value and help drive revenue growth. Customer Experience Managers (CEM) connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world's largest and most intricate high-tech, cloud-based enterprise software customers through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security.
Location:
Candidates must be located in the Central United States.
What You’ll Do:
Strategic Project Ownership:
- Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
- Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.
Customer Engagement and Advocacy for Cloud Security:
- Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
- Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
- Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
- Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met.
Program Transformation:
- Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
- Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer.
Strategic Opportunity Identification and Value Enumeration:
- Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units.
- Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives.
- Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value.
Day-to-Day Operations - Ensuring Cloud Security Best Practices:
- Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations.
- Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness.
- Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz.
What You’ll Bring
- 6+ years of experience as a CSM, AE, or other customer facing strategic role.
- Proven track record of working with Fortune 100 customers with cloud-based technology.
- Experience managing strategic customers, with an entrepreneurial mindset to problem solve and provide effective solutions for complex engagements.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility.
Compensation + Benefits
Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The US base salary range for this full-time position is listed below.
US Base Pay Range
$136,800—$152,000 USD
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
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