信用专业人员
Credit Professional
在 Solventum，我们通过帮助医疗专业人员发挥最佳水平来改善生活。加入一个利用创新和洞察力对医疗行业的未来产生真正影响的团队。所有职位均为 Solventum 提供，我们致力于保护您的个人信息——了解更多请参阅我们的隐私政策：职位描述：
3M Healthcare 现已更名为 Solventum
信用专员（Solventum）
在 Solventum，我们通过提供更优质、更智能、更安全的医疗方案来改善生活。作为一家拥有悠久历史的新公司，我们致力于为客户提供突破性的解决方案，应对最严峻的挑战。我们在医疗、材料科学和数据科学的交汇点上开创改变患者生活的革命性创新，同时让医疗专业人员能够发挥最佳水平。因为人及其福祉始终是我们每项科学进步的核心。
我们与医疗领域的顶尖人才紧密合作，确保我们创造的每个解决方案都能将最新技术与关怀和同理心相结合。因为在 Solventum，我们从不停止为您解决问题。
您在这个职位中将产生的影响
作为信用专员，您将有机会发挥自己的好奇心，并与全球最富有创新精神和多样性的人才合作。在这里，您将通过以下方式产生影响：
- 每月管理多达 300 个客户账户的催收工作，包括外拨电话和记录互动情况。
- 调查并解决发票差异、少付款项和税务问题，以确保准确的账户对账。
- 审核客户合同并与计费团队协调，以保持客户信息的更新和准确性。
- 评估客户的信用状况并推荐信用额度和风险缓解策略。
- 参与内部会议和客户通话，以解决账户问题并加强关系。
您的技能和专长
为了让您从第一天起就能在这个职位上取得成功，Solventum 要求（至少）以下资格：
本科及以上学历，并且（2）年在私人、公共、政府或军队环境中从事客户服务的经验
或者
高中文凭/同等学历，并且（6）年在私人、公共、政府或军队环境中从事客户服务的经验
有助于您在这个职位上更加成功的其他资格包括：
- B2B 催收经验。
- 了解账户对账。
- 熟悉 Excel
查看英文原文
At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: Job Description:
3M Health Care is now Solventum
Credit Professional (Solventum)
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
As a Credit Professional, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Managing collections for up to 300 customer accounts monthly, including outbound calls and documentation of interactions.
- Investigating and resolving invoice discrepancies, short payments, and tax issues to ensure accurate account reconciliation.
- Reviewing customer contracts and coordinating with billing teams to maintain up-to-date and accurate customer information.
- Evaluating creditworthiness and recommending credit limits and risk mitigation strategies.
- Participating in internal meetings and customer calls to resolve account issues and strengthen relationships.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s Degree or higher AND (2) two years experience in customer service in a private, public, government or military environment
OR
High School Diploma/GED AND (6) six years experience in customer service in a private, public, government or military environment
Additional qualifications that could help you succeed even further in this role include:
- Experience in B2B collections.
- Knowledge of account reconciliations.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in Microsoft Excel.
- Ability to collaborate cross-functionally with finance, sales, and customer service teams.
- Ability to work independently and manage multiple priorities.
- Strong customer service and relationship-management skills.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to communicate effectively with customers and internal stakeholders at multiple levels.
- Ability to conduct difficult conversations and negotiations while balancing customer relationships with company credit policies.
- Strong analytical, research, reconciliation, and problem-solving skills.
- Proficiency in Microsoft Excel and Word, including pivot tables, reporting, templates and data merging
- Highly organized, detail-oriented, and able to manage multiple priorities and deadlines.
- Ability to work effectively in multiple computer systems simultaneously.
- Ability to work independently while contributing to team goals and process improvements.
Work location: Remote-United States
Travel: May include up to 5% [domestic/international]
Relocation Assistance: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.Applicable to US Applicants Only:The expected compensation range for this position is $64,800 - $89,100, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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Originally posted on Himalayas