项目运营总监
Director of Program Operations
#### 描述
在Ledgebrook，我们正在构建下一代保险基础设施——快速、智能且可扩展，并正在寻找一位程序运营总监加入Stonehaven Specialty Insurance Company，这是Ledgebrook的新第三方混合承保公司。
此职位向首席项目官（CPO）汇报，负责整个项目组合的程序运营专业领域和执行，制定上架/下架流程手册和治理节奏，并监督负责日常项目管理的程序运营经理。
#### 关于该职位
Stonehaven正在寻找一位程序运营总监，负责可重复使用的程序上架/下架流程手册，设定现有项目的治理节奏，并监督负责日常项目管理的程序运营经理。成功候选人应具备保险运营中的项目/程序管理经验，有建立多渠道上架流程并管理多个项目关系组合的记录。
**你将负责：**
- 负责并持续改进程序上架和下架/退出流程手册（容量、许可、数据馈送、抵押品、索赔/TPA设置），供程序运营经理使用。
- 监督和发展程序运营经理；审查整个项目组合中的程序尽职调查协调和DUA审计发现。
- 为现有项目设定治理节奏（状态会议、升级路径），并确保所有程序运营经理一致遵循。
- 升级跨职能障碍（承保、法律、合规、再保险、财务、技术），这些障碍程序运营经理无法独自解决。
- 向CPO报告项目组合级别的程序运营健康状况（上架管道、审计整改状态、退出状态）。
#### 关于你
我们喜欢与那些不断学习、真正热衷于从零开始打造公司的充满挑战和成就感过程的人合作。
**如果你具备以下条件，将是一个很好的人选：**
- **强烈的道德准则：** 你始终坚持做正确的事。我们对有毒行为有零容忍政策。
- **以客户为中心的同理心：** 你热衷于为与你共事的每个人（包括公司内外）提供卓越的体验。
- **求知欲：** 你自然质疑现状，热爱
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#### Description
At Ledgebrook, we’re building a next-generation insurance infrastructure - fast, smart, and scalable - and are looking for a Director of Program Operations to join Stonehaven Specialty Insurance Company, Ledgebrook’s new third-party hybrid fronting carrier.
This role reports to the Chief Programs Officer (CPO) and owns program operations discipline and execution across the full program book, setting the onboarding/offboarding playbook and governance cadence, and supervising the Program Operations Manager(s) who project-manage individual programs day to day.
#### About the Role
Stonehaven is seeking a Director of Program Operations to own the repeatable program onboarding/offboarding playbook, set the governance cadence for live programs, and supervise the Program Operations Manager(s) who project-manage individual programs day to day. The successful candidate will bring program/project management experience in insurance operations with a track record building multi-workstream onboarding processes and managing a portfolio of concurrent program relationships.
**What You'll Do:**
- Own and continuously improve the repeatable program onboarding and offboarding/runoff playbook (capacity, licensing, data feeds, collateral, claims/TPA setup) used by the Program Operations Manager(s).
- Supervise and develop the Program Operations Manager(s); review program due-diligence coordination and DUA audit findings across the book.
- Set the governance cadence for live programs (status meetings, escalation paths) and ensure it is followed consistently across all Program Operations Managers.
- Escalate cross-functional blockers (Underwriting, Legal, Compliance, Reinsurance, Finance, Technology) that a Program Operations Manager cannot clear alone.
- Report portfolio-level program-operations health (onboarding pipeline, audit remediation status, runoff status) to the CPO.
#### About you
We love working with people who are eager to learn constantly and genuinely excited about the chaotic, rewarding process of building a company from the ground up.
**You’ll be a great fit if you bring:**
- **A Strong Moral Compass:** You believe in doing the right thing, period. We have a strict zero-tolerance policy for toxic behaviors.
- **Customer-First Empathy:** You are passionate about delivering an exceptional experience to everyone you work with, both inside and outside the company.
- **Intellectual Curiosity:** You naturally question the status quo and love finding innovative ways to solve problems.
- **A Growth Mindset:** You possess a hunger for continuous learning and want to constantly expand your skillset.
- **Urgency & Prioritization:** You can pivot quickly and balance the need to get things right with the speed of getting them done right now.
- **A Solution-Oriented Outlook:** When things go wrong, you don't look for blame—you immediately focus on how to fix it.
- **Transparent Communication:** You value honesty, clarity, and open feedback.
- **Team-First Energy:** You want to win together as a high-performing team and actively build connections across our remote locations.
#### Requirements
**Must Haves:**
- 8+ years of program/project management experience in insurance operations, including 3+ years supervising a team, ideally in an MGA-oversight or program-fronting environment.
- Direct experience building or running a repeatable multi-workstream onboarding process spanning underwriting, claims, compliance, and finance.
- Experience managing a portfolio of concurrent program relationships, not just a single program.
**Nice to Haves:**
- **** PMP or equivalent project/program management certification.
- Prior fronting-carrier or program-administrator-side operations leadership experience.
- Familiarity with bordereau data flows and DUA audit processes.
#### Benefits
**US Benefits**
- Full remote flexibility and asynchronous work culture.
- Unlimited PTO and fully paid sick leave.
- Comprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA options.
- Additional financial protection and retirement benefits, including a 401(k), company-paid life insurance, and disability coverage.
#### Compensation
**_Compensation:_**
- The base salary range for this position is $150,000-250,000. This is a good-faith compensation range based on what Ledgebrook reasonably expects to pay for this position at the time of this posting. Actual compensation may vary based on a variety of relevant factors including but not limited to experience, qualifications and geographic location.
- Employees in this position are eligible to participate in Ledgebrook’s equity incentive program.
**For Candidates Applying From The U.S.:**
_Please note: This position is open only to candidates who are authorized to work in the United States without the need for current or future employer-sponsored work authorization. We are unable to offer sponsorship at this time._
_Ledgebrook may use Artificial Intelligence (“AI”) as part of the job application process, including to assist us in evaluating your application. AI is used as a support tool, and hiring decisions are made by human recruiters. By submitting your information, you acknowledge that the company may use AI tools as part of our evaluation. If you need a reasonable accommodation or alternative review process because of a disability or other legally protected basis, contact hiring@ledgebrook.com. Requesting an accommodation will not negatively affect your application._