Territory Customer Support Manager (Remote, Off-Site, CA, S4P 4W7)
在约翰·迪尔公司，我们运行以使生活能够跳跃进步。这个强大的目的是向人类承诺，我们将梦想，设计和提供未来几代人维持我们的世界的突破性产品。世界依赖于我们来养数十亿人口并在村庄，城镇和大城市建立重要基础设施。我们坚持了创始人在一个房间的铁匠店中近两世纪前创造的一种文化。一个文化让我们都能发挥最好的作用。伟大的想法因为每个声音都是被听到的发展。标题：地区客户支持经理 - 125362 主要地点：加拿大 (CA) - 外部 - 远程组织集团：现有或新职位：申请该职位的候选人必须合法资格在加拿大工作。薪酬范围反映了公司在整个加拿大的基本工资。实际工资取决于包括但不限于技能，经验和教育等因素。你作为地区客户支持管理员，战略账户业务部门为约翰·迪尔在里吉纳州或萨斯喀彻温周边地区，你将：· 通过拥有客户经验，为分配的战略账户提供主动实地支持，确保机器性能，并通过与经销商，客户和工厂团队合作推动产品和性能问题的快速解决。· 领导机器准备活动，确保客户，机器和技术每一步都准备好生产。与经销商和客户一起为季节做出设备准备工作，实施最大化运行时间和客户成功的主动支持策略。· 通过与产品支持，工程和产品专家合作开发和提供运营商培训计划来促进战略账户地点的客户信心，技术利用和运营效率。· 与战略帐户销售，经销人员团队，工厂支持和当地地区团队合作推动战略协作，以领导协调活动，维护问题管理流程并执行改善长期客户成功的战略举措。
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At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.
Title: Territory Customer Support Manager - 125362
Primary Location: Canada (CA) - Off-Site - Remote
Organizational Group: A&T Prod&Prec/R3/R4
Function: Customer Experience (CA)
Onsite/Remote: Remote Position Salary Range: $96,288 - $124,608 (CAD)
New or Existing Position: Existing
Candidates applying for this position must be legally eligible to work in Canada.
The salary range reflects the company’s base pay across Canada. Actual salary depends on factors including but not limited to skills, experience and education.
Your Responsibilities
As Territory Customer Support Manager, Strategic Accounts Business Division for John Deere in Regina or surrounding area, Saskatchewan, you will:
- Drive Machine Performance, Problem Resolution and In-Field Support by owning the customer experience for assigned Strategic Accounts, providing proactive in-field support, ensuring machine performance, and driving rapid resolution of product and performance issues through collaboration with dealers, customers, and factory teams.
- Lead machine readiness activities by ensuring customer, machine and technology readiness for each production step. Working with dealers and customers to prepare equipment for the season and implementing proactive support strategies that maximize uptime and customer success.
- Advance Strategic Initiatives by developing and delivering operator training programs in partnership with Product Support, Engineering, and Product Specialists to improve customer confidence, technology utilization, and operational efficiency across Strategic Account locations.
- Drive Strategic Collaboration Across Teams by partnering with Strategic Account Sales, dealer teams, factory support, and local territory teams to lead coordination activities, maintain issue management processes, and execute strategic initiatives that improve long-term customer success.
What Skills You Need
- 2 or more years of customer support and/or marketing and sales, factory product support, engineering, manufacturing and agricultural operations experience.
- Prior experience with customer interaction regarding products, parts, service, or production agriculture operations.
- Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint).
- Ability and willingness to travel internationally/domestically up to 50%.
What Makes You Stand Out
- Field experience with regular customer contact and knowledge of dealer/distribution networks and agricultural operations.
- Practical experience with John Deere machinery, precision agriculture technology, and Connected Support solutions.
- Demonstrated project management, issue resolution, and cross-functional leadership skills.
- Experience developing operator training programs and supporting Strategic Account customers through critical production periods.
Education
Ideally, you will have a degree or equivalent related work experience in the following:
- Bachelor’s degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline.
In accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered. An equal opportunity employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.
This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.
The company uses artificial intelligence (AI) in screening, assessing, and selecting applicants for open positions.
The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
As part of the total compensation package for this position, the incumbent will be provided with the requirements to carry out the duties of the position which may include but are not limited to access to company vehicle or mileage reimbursement, laptop, cell phone and protective equipment.
Relocation assistance may be provided in some instances as determined by the terms and conditions of the Company’s Relocation Policy.
Originally posted on Himalayas