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Client Solutions Consultant
Client Solutions Consultant
Client Solutions Consultant 是一个面向客户和市场的技术销售团队成员，与 KLD 的销售团队合作，在销售周期中弥合可信度差距，通过演示、概念验证和技术问答来证明我们的产品和平台能力。Client Solutions Consultants 轻微地与细分市场对齐，覆盖企业、战略以及 EMEA 的复杂交易，并作为我们产品线在前线的延伸，测试、应用并在与客户的实际对话中反馈信息。
Client Solutions 是销售团队的支持层，支持销售工作，例如产品演示、POC 或技术问答，同时作为市场的声音反馈给我们的产品团队。
职责范围与责任
面向客户与市场
• 作为 KLD 产品组合的主要外部代表，以我们的核心平台功能为主导，并在定义了专业领域后扩展到其他产品线。
• 在关键行业活动、会议和客户会议中代表 KLD，作为我们产品线的技术声音。
• 支持战略客户规划会议和早期路线图讨论，特别是在交易规模或战略重要性需要高级技术参与的客户中。
• 作为新产品启用的专家，识别何时需要超出本职位范围的更深层次的领域、监管或行业专业知识。
内部赋能
• 负责销售团队的产品启用准备：话术、异议处理、竞争定位和演示熟练度。
• 与产品营销合作进行信息对齐：PMM 负责官方叙述和资产；此职位是该叙述的现场测试和实际应用，并有正式的反馈循环返回给 PMM。
• 与产品团队合作进行路线图的内部沟通，确保前线了解即将推出的内容、时间及如何定位。
• 承担将前线反馈带回产品团队的责任，作为客户的声音。
跨职能协作
• 位于 Client Solutions 组织内，通过 Client Solutions 领导结构汇报。
• 至少每两周与产品团队就路线图和产品反馈保持同步。
• 不负责产品定位、营销活动资产或分析师关系——这些仍由市场营销/PMM 负责。
核心能力
- 对以下内容有深入的理解：
查看英文原文
Client Solutions Consultant
The Client Solutions Consultant is a client- and market-facing technical sales team member who partners with KLD's sales teams to close credibility gaps in the sales cycle, proving out our products and platform capabilities through demos, proofs of concept, and technical Q&A. Client Solutions Consultants are lightly aligned to segments, covering Enterprise, Strategic, and EMEA's complex deals, and serve as the field-facing extension of our product offerings testing, applying, and feeding back on messaging in live client conversations.
Client Solutions is a support layer of our sales team supporting the sales such as product demos, a POC, or a technical Q&A as well as serving as voice of market back into our Product teams.
Scope & Responsibilities
Client & Market Facing
•Serve as a primary external representative for KLD's product portfolio, leading with our core platform capabilities and extending to additional product lines as specialization areas are defined.
•Represent KLD at key industry events, conferences, and client meetings as a technical voice for our product lines.
•Support strategic account planning meetings and early-stage roadmap conversations, particularly in accounts where deal size or strategic importance warrants senior technical engagement.
•Act as a subject matter expert for enablement on new products, and identify when a deal or client conversation needs deeper domain, regulatory, or industry expertise beyond this role's scope.
Internal Enablement
•Own field readiness for the sales team on product enablement: talk tracks, objection handling, competitive positioning, and demo fluency.
•Partner with Product Marketing on messaging alignment: PMM owns the official narrative and assets; this role is the field tester and live application of that narrative, with a formal feedback loop back to PMM.
•Work with Product on roadmap communication internally, ensuring the field understands what's coming, when, and how to position it.
•Carry responsibility for surfacing field feedback back to Product as the voice of the customer.
Cross-Functional
•Sits within the Client Solutions organization, reporting through the Client Solutions leadership structure.
•Maintains regular (at minimum bi-weekly) alignment with Product on roadmap and product feedback.
•Does not own product positioning, campaign assets, or analyst relations — those remain with Marketing/PMM.
Core Competencies
- Deep working knowledge of the relevant product portfolio, technical workflows, and underlying methodology.
- •Ability to communicate technical concepts with equal fluency to non-technical audiences (clients, sales) and technical audiences (product, delivery).
- •Comfort operating in ambiguous, deal-specific situations rather than relying on templated pitches.
- •Strong cross-functional collaboration; this role has no direct authority over sales, product, or delivery, so influence and trust-building are essential.
- •Commercial awareness: understanding how technical positioning and solutioning decisions affect win rate, deal velocity, and client confidence.
Required & Preferred Skills
- 5+ years of client-facing presentation, demo, or technical sales experience, preferably in a technical industry
- •Demonstrated experience running product demos, POCs, or technical proof points as part of a sales cycle
- •Strong public speaking and live-demo delivery skills, including ability to think on your feet with technical Q&A and objection handling in real time
- •Ability to translate technical/product capabilities into business value for non-technical stakeholders (GCs, litigation support, procurement)
- •Hands-on comfort with AI tools in daily workflow
- •Familiarity with legal tech, or ability to ramp quickly on legal tech concepts and workflows
•Willingness to travel
- Bachelor's degree or equivalent practical experience
- •Proficiency with core productivity and collaboration tools (Microsoft Office, Teams, AI productivity tooling)
- •Experience with CRM and sales enablement platforms (e.g., Salesforce)
- •Comfort building and delivering polished client-facing presentations
- •Eligibility to work in the required country/region without current or future visa sponsorship
Preferred
• 3+ years in the legal industry, preferably eDiscovery or a related sector; strong candidates from adjacent technical sales backgrounds (e.g., cybersecurity, enterprise SaaS, data/analytics) will also be considered
• Working knowledge of litigation, investigations, or regulatory workflows
• Experience building or delivering sales enablement content (talk tracks, battlecards, competitive positioning)
• Legal education or paralegal background (even without practicing)
• CEDS (Certified E-Discovery Specialist) or similar industry certification
Originally posted on Himalayas