Java生产支持工程师L3 (2832)
Production Support Engineer L3 (Java) - 2832
Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City
We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading global organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.
Key Responsibilities:
- Provide L3 production support and resolve complex production issues through detailed analysis.
- Troubleshoot incidents, implement code fixes, and perform rigorous testing.
- Support Java applications and production servers running on cutting-edge platforms.
- Perform Root Cause Analysis (RCA) and implement corrective actions.
- Collaborate with development teams to improve application stability and performance.
- Develop new functionalities that support evolving business requirements.
- Automate provisioning and access management processes.
- Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.
- Contribute to continuous improvement and continuous delivery initiatives.
Technical Skills Required:
With 3+ years of experience as an L3 Production Support Engineer, you should be proficient in the following technologies:
- Strong hands-on experience with Core Java
- Experience working on Java technology stack projects
- Strong knowledge of SQL
- Experience with Splunk for debugging and log analysis
- Experience using Git
- Hands-on experience with ServiceNow and workflow processes
- Experience with AWS (preferred)
- Experience performing L3 Production Support
- Ability to successfully complete a CoderPad coding assessment
Qualifications:
- Bachelor's degree or higher.
- 6–9 years of overall software development experience.
- Fluent in English (Advanced – C1/C2).
- Strong communication, leadership, teamwork, empathy, and commitment.
- Understanding of Agile methodologies is a plus.
- AWS Certification is an advantage.
Location & Schedule:
- Remote position.
- Preferred candidates located in Guadalajara or Mexico City
- Monday to Friday, 09:00 – 18:00.
- Advanced English skills are mandatory.
- Only candidates currently residing in Mexico will be considered.
Benefits:
- Attractive Salary + Premium Benefits
- Performance bonuses, grocery coupons, and savings are found.
- Aguinaldo, premium vacations, and vacations paid
- SGMM Medical insurance, family, and Life insurance.
Candidates must include their compensation expectations in their applications and resumes in English.
Interested? Apply now through this link:
Originally posted on Himalayas