高级IT工程师
Sr. IT Engineer
职位描述
IT 工程师为遇到技术问题的员工提供支持，执行故障排除、问题诊断、解决和升级。需要深入的知识和系统及服务器管理以及虚拟化经验。该职位的专业领域包括微软技术、VMware 虚拟化、Citrix VDI、Linux 和存储。在 IT 中具有处理 L1和 L2请求的经验将对此职位有帮助。
岗位职责
· 主要职责包括监督和执行基于系统的项目，编写脚本以自动化手动流程，并创建系统文档和图表。提供专用任务应用和软件的系统管理和配置。
·
战略基础设施管理：全球服务器环境和 VDI 基础设施的管理、维护和支持，确保性能和可扩展性以满足组织不断变化的需求。
·
事件解决和技术升级：作为复杂技术问题的升级点，利用高级故障排除技能迅速诊断和解决事件，减少对业务运营的影响。
·
高级问题分析与解决：对系统问题进行深入分析，特别是与硬件、软件应用程序和操作系统服务器相关的问题，采用复杂的诊断技术来实施有效的解决方案。
·
全面文档与知识管理：制定和维护全面的文档，包括自动化脚本和程序，以简化故障排除流程，提高团队协作，并确保操作的连续性。
·
根本原因分析与问题管理：领导关键问题和重大事件的根本原因分析，识别潜在问题并实施预防措施，以减少未来发生的机会，从而保障业务连续性。
·
主动性能监控与安全合规：使用高级监控工具和命令行接口实用程序持续评估服务器性能，识别潜在漏洞，并确保符合严格的安全标准。
·
变更管理与风险缓解：主导系统软件升级、补丁和固件的规划、协调和执行，确保变更过程平稳，降低风险。
查看英文原文
About the Opportunity
The IT Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position.
Job Responsibilities
· Primary responsibilities will include overseeing and executing system-based projects, writing scripts to automate manual processes, and creating system documentation & diagrams. Provide system administration and configuration of specialized mission applications and software.
·
Strategic Infrastructure Management: Global Administration, maintenance, and support of the Server environment and VDI infrastructure, ensuring optimal performance and scalability to meet the evolving needs of the organization as the need arise.
·
Incident Resolution and Technical Escalations: Act as a point of escalation for complex technical issues, leveraging your advanced troubleshooting skills to swiftly diagnose and resolve incidents, minimizing impact on business operations.
·
Advanced Problem Analysis and Resolution: Conduct in-depth analysis of system problems, particularly those related to hardware, software applications, and operating system servers, employing sophisticated diagnostic techniques to implement effective solutions.
·
Comprehensive Documentation and Knowledge Management: Develop and maintain comprehensive documentation, including automation scripts and procedures, to streamline troubleshooting processes, enhance team collaboration, and ensure continuity of operations.
·
Root Cause Analysis and Problem Management: Lead root cause analysis efforts for critical problems and major incidents, identifying underlying issues and implementing preventive measures to mitigate future occurrences, thereby safeguarding business continuity.
·
Proactive Performance Monitoring and Security Compliance: Utilize advanced monitoring tools and command-line interface utilities to continuously assess server performance, identify potential vulnerabilities, and ensure adherence to stringent security standards.
·
Change Management and Risk Mitigation: Spearhead the planning, coordinating, and executing system software upgrades, patches, and firmware updates, meticulously evaluating risks and impacts to minimize disruptions and maintain system integrity.
- Effective Communication and Stakeholder Engagement: Interface with IT management, end-users, and departmental teams to communicate feedback, share insights, and champion initiatives aimed at enhancing operational excellence and delivering exceptional service quality.
- Follows SOP :Support procedures and provides troubleshooting guideline and cause analysis for technical issues
Job Requirements
· BS degree or equivalent experience.
· 8 + years of advanced experience as a IT Administrator or Engineer with hands on experience in servers, virtualization and storage.
· Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.
· Building and administering Windows\Linux servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment.
· Candidates must possess experience with both Windows and Linux mixed environments.
· Experience with Infrastructure virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity
· Hardware: Dell MX7000 Chassis and MX700 series blade configuration, PowerEdge rack servers
· Storage: NFS and ISCSI storage concepts. Cronjobs and rSync functionality
· Networking: TCP/IP, VLAN, DNS, Load Balancing and security concepts
· Virtualization: VMware 7 and above and Citrix Storefront
· Transferable Skills: Communication, ability to work with a diversity of people, ability to plan and organize, time management, analytical problem solving, Project Management, & customer service skills.
· Strong communication and collaboration skills
· Proficiency in Mandarin is required to effectively communicate with supervisor and other Mandarin-speaking stakeholders based in Taiwan.
· Ability to work independently and as part of a team.
· Willingness to learn and adapt to new technologies and processes.
· Ability to multi-task in a fast-paced IT environment with fluctuating priorities and deadlines.
· Ability to interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company.
Originally posted on Himalayas