Implementation Partner, In-Store
关于团队 在店内客户成功团队是一个全球合作的关系建设者，解决问题和产品专家团体，帮助酒店运营商实现他们的目标。我们以同情心态和客户优先思维方式引导客户通过他们旅程的每一个阶段，确保他们从七室平台获得持久价值。关于角色作为实施伙伴，你将直接与新客户合作配置并推出他们的七室平台。你将了解他们的当前挑战，开发登录策略，并通过采用指导他们建立它们来长期取得成功。你将会... · 领导客户登录。管理所有登陆活动，包括项目启动，培训，配置，数据迁移和发射，以帮助客户快速实现价值。· 管理多个项目。同时监督几个实施项目的，保持它们按时间表并与客户目标和满意度一致。· 定制解决方案为客户。与场所利益相关者密切合作了解他们的目标，并根据他们需求量身定制七室平台。· 做一个专家产品。引导客户通过平台，帮助他们学习和应用基于其独特的业务目标的工具。· 在团队合作。与销售和客户成功合作以支持顺利交付并推动产品采用。我们很高兴你因为... · 你在面向客户角色中拥有2年以上经验，理想情况下是 SaaS 或酒店技术 · 你是一位明确而自信的沟通者，书面和亲身·你专注于细节，并为你的工作带来强大的批判性思维和解决问题的技能 · 你有经验管理项目和保持事情的轨道 · 你在快速发展的创业环境中勃发展，并喜欢与他人合作 关于 DoorDash 在门 Dash,我们的使命是赋予当地经济能力。我们的团队成员如何迅速移动，学习和重复以做出有影响力的决策，从达瑟到商业伙伴到消费者对用户范围展现了同情感。我们是一家技术和物流公司，最初通过实现门户交付启用，我们正在寻找能够帮助我们从一个被称为 PL 的公司转向的团队员工
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About the Team
The In-Store Customer Success Team is a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About the Role
As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re excited about this opportunity because you will…
- Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
- Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
- Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
- Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
- Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re excited about you because…
- You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
- You’re a clear and confident communicator, both in writing and in person
- You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work
- You’re experienced in managing projects and keeping things on track
- You thrive in fast-paced, startup environments and love working collaboratively with others
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
Originally posted on Himalayas