客户经理III
Account Manager III
关于Sinch
Sinch正在引领世界沟通方式的变革。超过200,000家企业——包括Google、Uber、Paypal、Visa、Tinder等——依靠Sinch的客户通信云来通过移动消息、语音和电子邮件打造引人入胜的客户体验。
无论您需要验证用户还是构建全渠道营销活动，Sinch都能让一切变得简单。我们的AI融合超级网络、API和应用程序确保您能可靠且安全地在客户旅程的每一步与他们建立连接。
在Sinch，我们秉持“大胆梦想”、“共同取胜”、“保持简单”和“实现目标”的价值观，这些是我们发展的基石！
职位描述
作为Sinch的高级客户经理，您将负责推动一系列战略企业客户的收入增长。您的主要职责是通过交叉销售机会扩大客户投资，同时发现新的方法帮助客户实现业务目标。作为值得信赖的顾问，您将建立高管关系，识别增长机会，并定位Sinch的产品组合以实现可衡量的业务价值和长期成功。
您将制定并执行战略客户增长计划，旨在最大化客户支出份额并提高客户终身价值。通过发现空白市场机会，将Sinch的解决方案与不断变化的客户需求对齐，并与内部团队协作，您将提供有影响力的解决方案，推动收入增长并加强长期客户合作关系。
这是一个为高度进取、商业意识强的销售人员提供的机会，他们能在快节奏、面向客户的环境中茁壮成长。我们寻找一位行动导向强烈、执行力强且充满胜利热情的人。理想的候选人会因扩展现有客户关系、持续超越收入目标以及将战略机会转化为可衡量的业务成果而充满动力。
核心能力：
• 客户增长与拓展，能够通过扩大产品采用、识别空白市场机会和增加Sinch产品组合中的客户支出份额，持续增长现有客户收入。制定并执行战略客户增长计划，将客户业务目标与Sinch解决方案对齐，推动交叉销售以实现长期收入增长。
• 机会与管道管理，识别、组织和管理销售机会，确保有效跟进和转化。
查看英文原文
ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 200,000 businesses — including
Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud
to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused
Super Network, APIs, and applications ensure you can connect with your customers reliably and
securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our
foundation!
Description
As a Senior Account Manager at Sinch, you will be responsible for driving revenue growth across a
portfolio of strategic enterprise customers. Your primary focus will be expanding customer investment
through increased product adoption through cross-sell opportunities while uncovering new ways to help
customers achieve their business objectives. As a trusted advisor, you will build executive relationships,
identify growth opportunities, and position Sinch's portfolio to deliver measurable business value and
long-term success.
You will develop and execute strategic account growth plans designed to maximize wallet share and
increase customer lifetime value. By uncovering whitespace opportunities, aligning Sinch's solutions to
evolving customer needs, and collaborating across internal teams, you will deliver impactful solutions
that drive revenue growth while strengthening long-term customer partnerships.
This is an opportunity for a highly driven, commercially minded sales professional who thrives in a fast-
paced, client-facing environment. We're looking for someone with a strong bias for action, a relentless
focus on execution, and a passion for winning. The ideal candidate is energized by growing existing
customer relationships, consistently exceeding revenue targets, and turning strategic opportunities into
measurable business results.
Core Competencies:
• Account Growth & Expansion, Demonstrates the ability to consistently grow existing customer
revenue by expanding product adoption, identifying whitespace opportunities, and increasing
wallet share across the Sinch portfolio. Develops and executes strategic account growth plans
that align customer business objectives with Sinch solutions, driving cross-sell to deliver long-
term revenue growth.
• Opportunity & Pipeline Management, Identifying, organizing, and managing sales opportunities
throughout the pipeline to prioritize efforts, forecast revenue accurately, and maintain a healthy
pipeline. Focuses on maximizing growth opportunities, driving pipeline progression, and
consistently delivering revenue objectives.
• Value Proposition, effectively communicates the value of Sinch's solutions by aligning
capabilities to customer business objectives, articulating measurable outcomes, and securing
stakeholder buy-in through compelling business value.
• Prospecting Effectiveness, proactively identifies, engages, and develops new opportunities
within existing accounts and targeted prospects using a variety of sales strategies and tools.
Leverages referrals, strategic outreach, social selling, and customer insights to build pipeline and
accelerate growth.
• Negotiation Skills, leads commercial negotiations that achieve mutually beneficial outcomes by
balancing customer objectives with business goals. Demonstrates strong commercial acumen,
manages objections effectively, and drives agreements that maximize long-term value.
• Market & Vertical Intelligence, Maintains a deep understanding of industry trends, competitive
dynamics, customer challenges, and market opportunities. Appling this knowledge to identify
growth opportunities, anticipate customer needs, and position Sinch solutions strategically.
Qualifications:
• A minimum of 8 years of related experience with a bachelor's degree; or equivalent experience.
• Experience in enterprise-level direct sales in the technology sector.
• Proven track record of consistently growing existing books of business through strategic account
expansion, increased product adoption, and revenue growth.
• Strong leadership and mentoring skills with the ability to inspire cross-functional teams.
• Exceptional communication, negotiation, and problem-solving skills.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our
approach includes structured, competency-based interviews designed to evaluate your skills,
experience, and qualifications relevant to the role. At times, we may include a data-driven assessment
to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this
role isn't what you're looking for, please explore the other opportunities listed on our career page:
No matter who you are, we hope you find an exciting path forward
- hopefully with us!
Benefits:
• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision
plans. A variety of supplemental plans are also provided to meet your individual needs
including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our
global Employee Assistance Program. Your mental health is as important as your physical
health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options
including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand
that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we
offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are
the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time
off to support a volunteer program of your choice.
• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our
Reward+ program.
The estimated total annual on-target earnings (OTE) for this role are $225,455 - $281,818.The annual starting base salary for this position is $124,000 – $155,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan.
This role will be accepting applications until September 1, 2026 at a minimum. Please note that the
application timeline may be flexible to accommodate a comprehensive candidate evaluation process.
Originally posted on Himalayas