托管专员—商业/多家庭贷款服务
Escrow Specialist – Commercial/Multifamily Loan Servicing
**关于我们：**
社区保护公司（CPC）认为，稳定且可持续的可负担住房是强大社区的基础，我们通过贷款和合作伙伴关系努力推动全面的社区复兴。作为全国知名的可负担住房金融领导者，自1974年成立以来，CPC一直在纽约州为未被充分服务的住房市场提供持续的资金支持。
如今，CPC是最大的专注于投资多户住宅的CDFI（社区发展金融机构），已投资超过150亿美元，用于在纽约州及更广泛的地区创建和维护超过23万个优质住房单元。CPC拥有强大的建筑贷款平台、抵押银行以及股权和影响力投资平台，专注于我们的三个目标：扩大可负担住房、缩小种族财富差距以及投资绿色经济。
作为我们团队的一员，你将有机会参与具有实际影响力的项目，真正改变人们的生活。我们寻找热爱我们使命并认同我们“承诺、尊重、卓越、问责和协作”价值观的有才华的个人。
**职位概要：**
托管专员负责商业贷款服务平台上所有托管功能的准确及时执行，包括房地产税、保险、抵押保险以及年度托管分析周期。该职位具备深厚的专业知识，并在流程中担任关键控制点，负责对托管分析和支付进行深入审查、质量控制和批准。该职位确保符合服务协议、投资者要求和内部控制标准，同时保持高水平的数据完整性和借款人服务标准。与高级托管经理紧密合作，该职位是团队的核心资源——解决复杂问题、管理升级事项，并为整个托管职能提供指导、培训和支持。该职位在改进流程、加强控制和推动托管工作流的一致性和准确性方面发挥着关键作用。
**你将负责：**
- 对房地产税、保险和抵押保险的托管支付进行详细审查、质量控制和批准，以确保准确性和时效性
查看英文原文
**About Us:**
The Community Preservation Corporation (CPC) believes stable and sustainable affordable housing is the foundation of strong communities and we strive to contribute to comprehensive neighborhood revitalization through our lending and partnerships. A nationally recognized leader in affordable housing finance, CPC has provided a consistent source of capital to underserved housing markets throughout New York State since our inception in 1974.
Today, CPC stands as the largest CDFI solely committed to investing in multifamily housing, having invested more than $15 billion to finance the creation and preservation of more than 230,000 units of quality housing in neighborhoods across New York State and beyond. CPC has a robust construction lending platform, a mortgage bank, and equity and impact investment platforms that focus on our three goals: Expanding Affordable Housing, Closing the Racial Wealth Gap and Investing in the Green Economy.
As a member of our team, you'll have the opportunity to work on impactful projects that make a real difference in people's lives. We're looking for talented individuals who are passionate about our mission and share our values of commitment, respect, excellence, accountability, and collaboration.
**Role Summary:**
The Escrow Specialist is responsible for the accurate and timely execution of all Escrow functions within the commercial loan servicing platform, including Real Estate Taxes, Insurance, Mortgage Insurance, and the annual Escrow Analysis cycle. This position brings deep subject matter expertise and serves as a key control point within the process, with responsibility for in-depth review, quality control, and approval of escrow analyses and disbursements. The role ensures compliance with servicing agreements, investor requirements, and internal control standards, while maintaining a high level of data integrity and borrower service standards. Working closely with the Sr. Manager of Escrow Operations, this individual acts as a central resource for the team—resolving complex issues, managing escalations, and providing guidance, training, and support across the escrow function. The role also plays a critical part in enhancing processes, strengthening controls, and driving consistency and accuracy across the escrow workflow.
**What You’ll Do:**
- Perform detailed review, quality control, and approval of escrow disbursements for Real Estate Taxes, Insurance, and Mortgage Insurance to ensure accuracy, timeliness, and compliance with servicing standards prior to release of funds.
- Monitor and validate escrow balances to identify shortages, surpluses, and deficiencies, ensuring accurate borrower communications and timely resolution of issues.
- Conduct in-depth escrow analyses and reviews, including validation of payment histories, projected disbursements, and proposed adjustments in accordance with investor and servicing requirements.
- Support and review the annual escrow analysis cycle, including validation of calculations, review of borrower notices, and resolution of complex inquiries.
- Serve as a subject matter expert for complex escrow items, including tax delinquencies, insurance cancellations, and discrepancies, providing guidance and driving resolution of escalated issues.
- Act as a key control point within the escrow workflow, ensuring adherence to servicing agreements, internal policies, and regulatory requirements.
- Collaborate cross-functionally with Servicing, Finance, Investor Reporting, Asset Management to resolve discrepancies and support data integrity and accurate system posting.
- Identify and support process improvements, including workflow enhancements and control strengthening to increase efficiency, accuracy, and consistency.
- Contribute to the development and refinement of procedures and training materials, helping ensure consistent execution and supporting onboarding of team members.
**Skills and Experience:**
- Bachelor’s degree in Business, Finance, Accounting, Real Estate, or related field preferred.
- 5+ years of experience in commercial loan servicing or escrow operations, with strong knowledge of escrow analysis, disbursements, and investor requirements (Agency experience preferred).
- Advanced understanding of tax cycles, insurance requirements, and escrow methodologies, with the ability to independently review and validate complex scenarios.
- Proven ability to perform detailed review, QC, and approvals with strong judgment and attention to detail.
- Strong analytical and problem-solving skills with a focus on data accuracy and integrity.
- Excellent communication skills with the ability to collaborate across teams and with external partners.
- Proficiency in loan servicing systems (e.g., Strategy/McCracken) and Excel.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Willingness to travel as needed
**What We Offer:**
- Competitive compensation
- 401(k) retirement plans with employer match
- Medical, dental, and vision benefits for employees and their dependents
- Commuter benefits
- PTO for vacation, personal days, sick leave, holidays, jury duty, bereavement, parental leave, and disability
- Tuition assistance program
- Two “work from anywhere” weeks per year
- Summer Fridays
- Collaborative working spaces
- Service days to support our communities
- Employee development and engagement events
- More about our offerings and culture [**here**](https://communityp.com/about-us/careers/)
This is a remote role available in Missouri, Kansas, and Texas. Periodic travel to our Manhattan or Chappaqua, NY office may be required. The salary range is $75,000 – $90,000, dependent on experience and market factors.
_Applicants must be authorized to work in the United States. The Community Preservation Corporation does not provide employment sponsorship of any kind. Candidates are responsible for ensuring they meet all minimum qualifications for the position at the time of application._
_The Community Preservation Corporation is an Equal Opportunity Employer, and all employment-related decisions including recruitment, selection, evaluation, promotion, compensation, training and termination are made without regard to race, creed, color, national origin, sex, disability, marital status, status as a veteran, sexual orientation or gender identity, or any other protected status_