Director, Digital Partner Experience & Programs | Remote, USA
该职位将完全远程，可以在美国大陆任何地方聘用。合作伙伴体验和数字计划主任将领导 Optiv 的数字合作伙伴经验战略，运营和持续发展。向合作伙伴体驗领导者报告，该角色将拥有 Optv One 合作伙伴门户网站和相关数字能力，帮助合作伙伴参与 Optiv 卖家，激活市场优先事项并增长互动业务。这个领导将连接合作伙伴策略，技术，内容，启动，操作和进入市场执行。理想的候选人将强大的项目领导力与数字产品思维结合起来，可以把合作伙伴和业务需求转化为可扩展的经验，流程和可测量的结果。你如何产生影响 ·拥有 Optiv One 合作伙伴门户网站的战略，路线图，治理以及日常绩效 ·推动合作伙伴加入，采用，参与和持续利用门户端功能 ·管理上网，内容提交，启动，通信，竞选活动和性能可见性之间的终端到终端合作伙伴之旅 ·根据合作伙伴反，卖方需求，业务价值和技术可行性收集要求并优先提升；·与 IT,产品，销售运营，市场营销，启用和供应商合作，以提供平台改进和集成；·制定内容质量，新鲜度，分类学，批准，访问和生命周期管理标准；·确定使用自动化，个性化，数据和人工智能的机会来改善合作伙伴和卖家体验；·开发可扩展的上市程序，将合作伙伴的优先事项与 Optiv 销售运动和客户机会联系起来。·将合作伙伴目标转化为协调的启动，内容，活动，卖家激活和现场参与计划 ·与联盟，销售，营销和服务领导者合作发起并运行联合倡议 ·支持帐户映射，共售，需求生成以及与数字合作伙伴体验交叉的地方由合作伙伴资助的项目 ·创建可重复激活模型，可以根据合作伙伴层次，细分区，解决方案领域和战略优先级进行定制 ·确保面向合作伙伴的项目具有明确的目标，所有权，行动呼吁，时间表和测量 ·建立可扩展的流程，治理，服务水平，
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This position will be fully remote and can be hired anywhere in the continental U.S.
The Director of Partner Experience & Digital Programs will lead the strategy, operation, and continued evolution of Optiv's digital partner experience. Reporting to the Partner Experience leader, this role will own the Optiv One Partner Portal and related digital capabilities that make Optiv easier to do business with while helping partners engage Optiv sellers, activate go-to-market priorities, and grow mutual business.
This leader will connect partner strategy, technology, content, enablement, operations, and go-to-market execution. The ideal candidate combines strong program leadership with a digital-product mindset and can translate partner and business needs into scalable experiences, processes, and measurable outcomes.
How you'll make an impact
· Own the strategy, roadmap, governance, and day-to-day performance of the Optiv One Partner Portal
· Drive partner onboarding, adoption, engagement, and ongoing utilization of portal capabilities
· Manage the end-to-end partner journey across onboarding, content submission, enablement, communications, campaign activation, and performance visibility
· Gather requirements and prioritize enhancements based on partner feedback, seller needs, business value, and technical feasibility
· Partner with IT, product, sales operations, marketing, enablement, and vendors to deliver platform improvements and integrations
· Establish standards for content quality, freshness, taxonomy, approvals, access, and lifecycle management
· Identify opportunities to use automation, personalization, data, and AI to improve partner and seller experiences
· Develop scalable go-to-market programs that connect partner priorities with Optiv sales motions and customer opportunities
· Translate partner objectives into coordinated enablement, content, campaigns, seller activation, and field engagement plans
· Partner with Alliances, Sales, Marketing, and Services leaders to launch and operationalize joint initiatives
· Support account mapping, co-selling, demand generation, and partner-funded programs where they intersect with the digital partner experience
· Create repeatable activation models that can be tailored by partner tier, segment, solution area, and strategic priority
· Ensure partner-facing programs have clear objectives, ownership, calls to action, timelines, and measurement
· Build scalable processes, governance, service levels, and operating rhythms for partner experience programs
· Manage the intake, prioritization, and execution of partner requests while balancing strategic value and available resources
· Document roles, workflows, decision rights, and rules of engagement across internal teams and partners
· Lead cross-functional working groups and communicate progress, risks, dependencies, and decisions to senior stakeholders
· Manage relevant platform vendors, budgets, contracts, and external resources
· Define and report metrics for partner onboarding, adoption, engagement, content utilization, seller reach, pipeline influence, and program ROI
· Develop dashboards and executive-level reporting that demonstrate business impact and identify areas for improvement
· Use partner feedback, seller insights, platform analytics, and performance data to improve the experience continually
· Benchmark Optiv’s partner experience against industry practices and emerging digital-channel capabilities
· Performs other duties as assigned
· Complies with all policies and standards
What we’re looking for
· Bachelor's Degree required
· 8+ years of experience in partner programs, channel operations, partner marketing, digital platforms, go-to-market programs, or a related field required
· 3+ years leading complex, cross-functional programs or teams at the director level or equivalent required
· Experience owning or significantly contributing to a partner portal, PRM platform, digital ecosystem, marketplace, or comparable B2B platform
· Delivery of a prioritized portal roadmap and scalable operating model
· Demonstrated success translating business requirements into platform roadmaps, scalable workflows, and measurable programs
· Strong understanding of channel and alliance models, partner journeys, enablement, co-selling, and joint go-to-market motions
· Experience working across sales, marketing, operations, IT, enablement, and executive leadership
· Strong analytical skills and experience defining KPIs, interpreting engagement data, and communicating business outcomes
· Exceptional stakeholder management, written communication, presentation, and change-management skills
· Cybersecurity, technology solutions, distribution, or channel ecosystem experience preferred
· Operates with a partner-first and seller-aware mindset
· Thinks strategically while remaining accountable for execution
· Brings structure and simplicity to complex, cross-functional work
· Influences effectively without relying on direct authority
· Uses data to prioritize investments and demonstrate impact
· Builds trusted relationships across partners, business leaders, and delivery teams
· Anticipates friction and designs scalable solutions rather than one-off workarounds
· Growth in portal onboarding, adoption, repeat engagement, and partner satisfaction
· Increased use and effectiveness of partner-provided content and enablement by Optiv sellers
· Faster, more consistent activation of joint partner go-to-market priorities
· Improved partner and internal stakeholder experience
· Measurable contribution to seller engagement, opportunity creation, influenced pipeline, and revenue
· Clear executive visibility into partner experience performance and business impact
What you can expect from Optiv
- A company committed to our inclusive value through our Employee Resource Groups
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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Originally posted on Himalayas