应用程序管理员
Application Administrator
Overview
Application Administrator 负责支持和维护企业应用，确保其最佳性能和可用性。他们将直接向 Bullhorn 以及团队负责的其他工具的产品负责人汇报。该职位将协助其他 Application Administrator 掌握平台并提供持续的服务改进。
理想的候选人应有丰富的经验，指导人员理解、管理和支持各种平台。他们必须能够以清晰易懂的方式向最终用户解释技术概念和工作流程。他们必须能够排查特定平台的问题，并有解决这些问题的经验。他们必须对数据库概念有深入的理解，包括表、关系、查询和报告。他们必须有与其他团队（如 IT、开发、人力资源和其他业务职能）协作的经验。
合适的候选人应是充满活力的自我驱动者，且是 Bullhorn 或 Replicon 的专家。
Responsibilities
· 负责应用支持和运营活动，包括排查问题并及时解决用户问题
· 与跨职能团队合作，支持新功能、增强功能和升级
· 理解新应用功能和未使用模块的功能，以推动平台扩展和采用
· 创建和维护其他 Application Admin 和/或最终用户所需的流程和知识文档
· 生成并分析应用使用情况、性能和问题的报告，以支持决策并提高效率
· 及时了解应用更新，了解其对生产环境的影响以及需要考虑的已弃用功能
· 2年以上在大型复杂环境中的应用运维IT经验
Qualifications
Requirements:
· 信息技术、计算机科学或相关领域的学士学位，或同等经验。
Minimum Experience Requirements:
· 强大的问题解决能力和细致的关注
· 熟悉应用管理和支持流程
· 了解基于云的应用程序和中间件 ETL 工具
· 有与其他企业系统（如 HRIS/ERP/CRM）如 NetSuite、SFDC、ADP、UKG、HubSpot 进行工作和集成的经验者优先
· 高水平的口头和书面沟通能力，以及能够帮助解释复杂技术的能力
查看英文原文
Overview
The Application Administrator is responsible for supporting and maintaining enterprise applications, ensuring their optimal performance and availability. They will report directly to the Product Owner for Bullhorn and any other tools the team is responsible for. This role will assist other Application Administrators in mastering the platform and providing continuous service improvements.
The ideal candidate will have extensive experience guiding people in understanding, managing, and supporting various platforms. They must be able to articulate technical concepts and workflows in a clear, easy-to-understand way for end users. They must be able to troubleshoot platform-specific issues and have experience resolving them. They must have a strong understanding of database concepts, including tables, relationships, queries, and reporting. They must have experience collaborating with other teams, such as IT, Development, HR, and other business functions.
The right candidate will be an energetic self-starter who is a Bullhorn or Replicon expert.
Responsibilities
- Responsible for application support and operational activities, including troubleshooting issues and providing timely resolution to user problems
- Worth with other cross-functional teams to support new features, enhancements and upgrades
- Understand new application features and unused module functionality to drive platform expansion and adoption
- Create and maintain process and knowledge documentation needed for other Application Admins and/or end users
- Generate and analyze reports on application usage, performance, and issues to inform decisionmaking and improve efficiency
- Stay abreast for Application updates how it impacts what is in production and any deprecated functionality that must be accounted for
- 2+ years of IT experience on application operations in a large-scale complex environment
Qualifications
Requirements:
· Bachelor’s degree in information technology, computer science, or equivalent experience.
Minimum Experience Requirements:
- Strong problem-solving skills and attention to detail
- Familiarity with application administration and support processes
- Understanding of cloud-based applications and middleware ETL tools
- Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as NetSuite, SFDC, ADP, UKG, HubSpot is a plus
- High level of verbal and written communication skills, as well as the ability to help explain complex technical requirements to non-technical people.
- A capacity for working with minimal supervision in complex projects with considerable responsibility.
- Thorough knowledge of SDLC.
About the Company:
Consilio’s consulting and services teams assist legal departments of multinational corporations and their outside counsel to respond to legal matters, reduce legal spending, minimize risks, and operate more efficiently. Whether we are supporting clients with our eDiscovery, document review or legal consulting services, we pride ourselves in delivering service excellence around the globe, wherever it matters to our clients. We are problem solvers. Our knowledge and best practices have been forged from engagements on thousands of matters with hundreds of clients, all around the world. That knowledge also fuels our own technology innovation in order to provide clients with greater leverage to solve challenges at lower cost, with lower risk and in less time.
Consilio’s True North Values
· Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.
- Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions.
- Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
- Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Originally posted on Himalayas