QA Investigator
质量保证调查员负责根据事件/特殊问题对 DD,BH,HS,TS 和 VT 部门的消费者/雇员进行调查。·必须能够根据事件/特别问题审查和分析各种调查报告。· 收集并提交证据。· · 根据调查，可被要求参加仲裁或法院听证会。· 对对外部调查进行审查负责。· 与事件审核协调员合作工作以及登录和协调所有调查。· 在各个设施参与审计审查的责任。· 参加各种事故审核委员会。·按照调查建议在机构开展针对性检查。· 审查所有初步调查并关注缺失相关信息。求职要求 · 学士学位需要，优先获得士学位。· 具有自主创业和解决问题的能力。高度组织，细节化，有多个截止日期管理和预测需求的证明能力。· 有效的人际交流和书面沟通技能；能够与各种工作人员进行关系并在团队氛围中成功工作；专注于客户服务与不同客户群体之间的互动。· 在 MS Word,Excel,Outlook 的中间层次上至少拥有1年的经验。· 灵活性在普通办公时间后和周末工作。公司概述 S:US IS AN EQUAL OPPORTUNITY EMPLOYER 加入一个关心他人福祉的员工团队。我们相信培养一种文化，建立在我们的核心价值观上：尊重，诚信，支持，最大化个人潜力和持续质量改善。从健康和幸福资源到慷慨的 PTO,专业发展等，探索我们在 Benefits 页面上的所有产品
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Min
USD $71,820.00/Yr.Max
USD $76,950.00/Yr.Position Overview
The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Conducts investigations involving consumer/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
- Responsible for conducting interviews with all parties involved in the incident.
- Completes written investigation reports as per established protocol.
- Must be able to review and analyze various reports to be used in investigations.
- Gathers and submits evidence.
- May be called upon to participate in arbitration or court hearings based on investigations.
- Responsible for reviewing external investigations.
- Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.
- Responsible for participating in audit reviews in the various facilities.
- Participate on the various incident review committees.
- Conduct focus reviews at facilities based on corrective actions as per investigation recommendations.
- Review all preliminary investigations and follow up on missing pertinent information.
Job Requirements
- Bachelor’s Degree required, Master’s Degree preferred.
- Minimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization.
- Demonstrated ability to be a self-starter and problem solver. Highly organized and detail-oriented with demonstrated ability for managing multiple deadlines and anticipating needs.
- Effective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse client population.
- Minimum 1 year of experience in intermediate levels of MS Word, Excel, Outlook.
- Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.
Company Overview
S:US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on ourBenefits Page and see how S:US invests in you.
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at .
ID
2026-19025Originally posted on Himalayas