产品设计师，销售点
Product Designer, Point of Sale
**地点：** 美国（远程），波士顿（混合办公），纽约（混合办公） - **优先考虑EST时区**
Toast 通过技术帮助餐厅和本地企业在一个数字化世界中取得成功，帮助商家运营、提升销售额、与顾客互动，并让员工保持快乐。
在 Toast，我们不只是开发软件；我们为本地社区的心跳提供动力。作为 POS 团队的产品设计师，你将塑造每家餐厅运营核心的体验，这些工具是服务员、调酒师和前台员工每天数百次依赖的工具，以提供卓越的服务。你的使命是让这些时刻变得快速、直观且可靠，无论餐厅有多繁忙。
在 POS 团队中，你将与研究、产品和工程同事紧密合作，将复杂的操作流程转化为 Toast 终端和手持设备上的无缝体验。你将深入理解餐厅服务的快节奏现实，了解每一次点击、滑动和订单修改背后的“原因”，利用你的设计专长，创造出帮助餐厅员工自信操作、减少错误并专注于最重要的事情——顾客的工具。
我们寻找一位具有创始人思维的设计师：一位对自身领域有毫不妥协的主人翁意识，并对客户成功有不懈承诺的人。如果你准备好精进自己的技艺并共同打造餐厅运营的未来，我们希望你加入我们。
##### 一天的工作内容（职责）
- 独立并推动 POS 体验的全流程设计工作，从早期发现和概念开发到高保真执行，具备高度自主性。
- 将复杂的操作流程——点单、修改、支付、分单和作废——转化为快速、抗错且易于即时学习的体验。
- 针对餐厅服务的实际情况进行设计：高压环境、时间敏感的决策，以及在晚餐高峰期间无法停下来阅读说明的用户。
- 与产品、工程和研究团队密切合作，定义 POS 功能在终端和手持设备上的实现方式，平衡技术限制与用户需求。
- 创建经过打磨的高保真设计成果，考虑边缘情况、硬件上下文以及 Toast 支持的所有餐厅类型和服务风格。
- 早期并持续地展示工作进展，使用原型等工具进行沟通。
查看英文原文
**Location(s):** US (remote), Boston (hybrid), or New York (hybrid) - **EST preferred**
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
At Toast, we don't just build software; we power the heartbeat of local communities. As a Product Designer on the Point of Sale team, you will shape the experiences that sit at the center of every restaurant's operation, the tools servers, bartenders, and front-of-house staff rely on hundreds of times a day to deliver excellent hospitality. Your mission is to make those moments fast, intuitive, and reliable, no matter how busy the floor gets.
Working within the POS team, you will partner with research, product, and engineering peers to turn complex operational workflows into seamless experiences across Toast's terminal and handheld surfaces. You'll immerse yourself in the fast-paced reality of restaurant service to understand the "why" behind every tap, swipe, and order modification, using your design expertise to create tools that help restaurant staff move with confidence, reduce errors, and focus on what matters most: the guest.
We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and help build the future of restaurant operations, we want you on the line with us.
##### A day in the life (Responsibilities)
- Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy.
- Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly.
- Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush.
- Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs.
- Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports.
- Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners.
- Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised.
- Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution.
##### What you'll need to thrive (Requirements)
- You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact.
- You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints.
- You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners.
- You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys.
- You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features.
- You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces.
- 3+ years in product design, showing clear progression from executing tasks to owning broader product outcomes.
_Please include a portfolio link with your application._
##### AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Design and Engineering to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
##### Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Zone A
$133,000—$213,000 USD
Zone B
$115,000—$184,000 USD
Zone C
$104,000—$166,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
_------_
_For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._