ACO内部销售（医疗保健）
ACO Inside Sales (Healthcare)
Overview
Essen Health Care 是纽约最大的私营多专科医疗集团，为州内一些最脆弱和缺乏医疗服务的居民提供高质量、富有同情心的护理服务。
自 1999 年成立以来，我们从一个初级 care 办公室发展成为拥有 50 多个地点的网络，提供紧急护理、初级 care 和专科服务，从女性健康到内分泌学和精神病学。我们还通过 Essen House Calls 项目提供养老院支持、护理管理和居家护理服务。在人群健康模式的指导下，我们的 500 多名医护人员通过面对面、居家或远程医疗的方式提供护理，确保患者在需要的时候和地点获得所需的支持。
我们正在寻找有才华、有动力的个人加入我们不断壮大的团队。无论你是医疗从业者、管理者还是运营专业人员，这里都有适合你的职业。加入我们，为社区的健康做出真正的改变。
职位概要
Medicare 为最高需求的患者提供管家式护理计划，作为回报，该计划能显著改善医疗结果并减少住院率。Inside Sales Specialist 的职责是向患者介绍该计划，说明该计划如何帮助他们，并协助他们报名参加。你将获得一份符合资格的患者名单，进行外联，收集同意书。我们寻找有销售经验的人，能够进行咨询式销售，让患者在整个讨论过程中感到被赋予权力，而不是被推销，同时能够自我组织，根据需要对外联系并跟进患者，以达到目标报名率。
职责
- 学习该计划的细节以及其提供的背景，以便帮助患者及其家人理解它将带来的价值。需要对医疗行业和术语（非临床）有一定的了解。
- 一天中不断致电或以其他方式联系患者，每次通话都保持积极的能量和热情。
- 以一种可以完成后续跟进和落实的方式记录已联系的患者，使用基于 Excel 的跟踪表。
- 在每次通话前查阅患者的电子健康记录，以了解患者在医疗旅程中的位置，从而更好地定制对话。
查看英文原文
Overview
Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.
Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.
We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.
Job Summary
Medicare funds a concierge program for the highest-needs patients, in return for provably improving healthcare outcomes and reducing hospitalizations. The role of the Inside Sales Specialist is to educate patients about this program, about how this program can help them, and to assist them in enrolling in this program. You’ll receive lists of patients identified as eligible about the program, outreach them, and gather consents. We are looking for someone with sales experience, who understands how to do a consultative sale, how to make the patient feel empowered throughout the discussion, rather than pitched at, and who can be self-organized to outreach to, and follow-up with, their contacted patients as needed and deliver against a target enrollment rate.
Responsibilities
- Learn the details of the program and the context in which it is offered so that you can help patients and their families to understand the value it will bring to their lives. Some understanding of the health care industry and terminology (not clinical) is required.
- Call, or otherwise outreach, patients constantly throughout the day, bringing a positive energy and enthusiasm to each call.
- Keep track of patients outreached in such a way that you can complete additional follow-up and follow-through using excel-based tracking sheets.
- Consult the patient’s Electronic Health Record prior to each call in order to understand a little about where the patient is in their healthcare journey, so you can better tailor the conversation to their needs.
- Suggest improvements to how you might approach the call and discussion of the program based on how patients respond to your conversation.
- Surface patient needs and work with Care Management team to address those needs in real time to “show, not tell” the value of the services we provide.
- Assist elderly and otherwise not highly technological patients and family members with completing an e-Consent form for enrollment in the program.
- Ensure timely and accurate completion of forms and submissions for patients wishing to enroll.
- Understand compliance issues related to how the program is discussed and pitched, and ensure your organic patient conversations remain within the “rules of the road.”
- Support audits and regulatory reviews by maintaining proper documentation and compliance standards.
Qualifications
- Associates degree, Bachelor's degree, or above
- Some amount of experience in health care or social work
- 2-3 years experience in sales
- Ability to function in a fast-paced environment, to be held accountable for high performance standards, and to deliver against targets and KPIs?
- Familiarity with Electronic Health Records (EHR) and health insurance terminology
Skills & Competencies
- Strong communication and public speaking skills
- High EQ and excellent active listening skills
- Excellent sales or persuasion skills
- Cultural sensitivity and ability to work with diverse, underserved populations
- Proficiency in Microsoft Excel, including ability to use filters and conditional formatting to manage your own workflows and follow-up.
Compensation & Benefits
- Pay: $25/hr base, some OT available, performance-based bonuses up to 40% of base wages
- Job Type: Full-time
- Equal Opportunity Employer
- Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
- Originally posted on Himalayas