患者基金会项目交付与运营卓越总监
Sr. Director, Patient Foundation Program Delivery and Operational Excellence
这个职位是我们的公共事务与准入（PAA）组织的一部分，特别是基因泰克患者基金会（GPF）的一部分。PAA致力于通过全面整合的公共事务职能，利用我们的能力与世界级品牌，确保符合条件的患者获得挽救生命的药物。作为这个GPF团队的一员，你将有机会与患者体验（PX）交付和策略、企业传播、政策、外部事务、法律与合规以及基因泰克现场团队等跨职能合作伙伴紧密合作，打造无缝、一流的患者支持体验。
**职位机会**
作为**基因泰克患者基金会项目交付与运营卓越负责人高级经理**，你将担任战略领导者，负责GPF项目的总体方向、中期战略及全国范围内的运营执行。在这个职位上，你将拥有高度的决策权，以确保前线支持服务无缝地使符合条件的患者获得产品并完成药物配送，同时严格保护基金会独立的501(c)(3)慈善地位。主要职责包括：
- **GPF战略运营与董事会参与**：制定GPF患者支持项目的中期战略和全国运营计划，推动治疗领域的跨组合标准化，并与GPF主管一起领导GPF董事会的工作流。
- **前线与配送团队领导**：领导分布在全国各地的前线员工团队（通过团队主管层），以及管理所有GPF药品运输和分发的小型团队负责人。
- **运营卓越与合规**：领导流程、标准操作程序（SOP）和系统的战略调整，以最大化效率，简化GPF与捐赠方组织之间的流程，并确保严格符合不断变化的合规标准和基金会的独立性。
- **复杂案例治理与升级**：处理高度复杂的患者案例、例外请求和系统性升级问题，与法律、合规和其他合作伙伴共同开发结构性解决方案和风险缓解策略。
- **库存与分发标准**：监督管理高数量、高价值的慈善药品库存的团队，确保运输和分发流程的顺畅。
查看英文原文
This role is an essential part of our Public Affairs & Access (PAA) organization, specifically within the Genentech Patient Foundation (GPF). PAA is dedicated to delivering impact through a fully integrated public affairs function that leverages our capabilities and world-class brand to ensure eligible patients gain access to life-saving medicines. As a member of this GPF team, you will have the opportunity to collaborate closely with cross-functional partners in Patient Experience (PX) Delivery and Strategy, Corporate Communications, Policy, External Affairs, Legal & Compliance and Genentech field teams to create a seamless, best-in-class patient support experience.
**The Opportunity**
As the **Senior Director, Genentech Patient Foundation Program Delivery and Operational Excellence Leader**, you will serve as a strategic leader accountable for the overarching direction, mid-term strategy, and nationwide operational execution of GPF programs. In this role, you exercise a high degree of decision-making authority to ensure frontline support services seamlessly enable product access and drug delivery for eligible patients while strictly safeguarding the Foundation’s independent, 501(c)(3) charitable status. Key responsibilities include:
- **GPF Strategic Operations & Board Engagement:** Set mid-term strategies and nationwide operational plans for GPF patient support programs, driving cross-portfolio standardization across therapeutic areas and leading GPF Board of Directors workstreams alongside the Head of GPF.
- **Frontline & Distribution Team Leadership:** Lead a large location-distributed team of frontline staff across the country (through a layer of Team Leads) as well as the Lead of a small team that manages all GPF medicinal product shipping and distribution.
- **Operational Excellence & Compliance:** Lead strategic realignments of processes, SOPs, and systems to maximize efficiency, streamline workflows between GPF and the Donor organization, and ensure strict alignment with evolving compliance standards and Foundation independence.
- **Complex Case Governance & Escalations:** Address highly complex patient cases, exception requests, and systemic escalation issues, developing structural solutions and risk mitigation strategies alongside Legal, Compliance, and other partners.
- **Inventory & Distribution Standards:** Oversee the team managing high-volume, high-value charitable medicinal product inventory, ensuring shipping and distribution workflows meet all pharmaceutical handling regulations and performance standards.
- **Cross-Functional Collaboration & Influence:** Serve as a key member of the GPF senior leadership team, representing GPF priorities to cross-functional leaders across Genentech.
**Who You Are**
- **Education:** Bachelor’s degree in a related field (e.g., business, finance, healthcare management, public policy) or equivalent experience.
- **Industry Experience:** 12+ years of professional industry experience in healthcare/healthcare reimbursement, pharmaceutical, biotechnology, or related field (analytics, operations management, business, finance, etc.), with a strong focus on patient access, foundation management, or support services and with experience utilizing data and technology to improve patient outcomes..
- **Distributed Team Leadership:** 5+ years of direct people management experience, including leading teams through change. Preferably, proven success directly leading large, geographically distributed teams and preferably through layers
- **Strategic & Operational Planning:** Demonstrated expertise in planning, prioritizing, setting mid-term strategies, driving process improvements, managing complex workflows, and converting executive decisions into team execution.
- **Executive Communication & Influence:** Exceptional leadership, stakeholder management, and communication skills, with a track record of partnering with senior leaders.
- **Governance, Compliance & Charitable Status:** Preferably, deep knowledge of healthcare compliance, pharmaceutical regulations, and/or working with or supporting a 501(c)(3) charitable foundation or patient assistance program within the biopharmaceutical space.
- **Travel Requirement:** Willingness and ability to travel up to 30% to Genentech's home office in South San Francisco and other locations across the country as required.
**Preferred Experience**
- Advanced degree (Master's, MBA, relevant PhD, or JD).
- Direct experience working with or supporting a 501(c)(3) charitable foundation or patient assistance program within the biopharmaceutical space.
- Deep expertise in pharmaceutical supply chain, inventory management, or drug distribution regulations.
**Location**
- Relocation benefits are not available for this posting.
- This role is remote-based anywhere in the United States, with up to 30% travel as indicated above.
The expected salary range for this position based on the primary location of California is $179,800 - $384,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed in this [**link**](https://roche.ehr.com/default.ashx?CLASSNAME=splash)**.**
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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
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