高级客户成功经理
Senior Customer Success Manager
## 高级客户成功经理
地点
英国-远程办公
ID
2026-35456
类别
销售
职位类型
全职
远程办公
是
关于Kinaxis
你是否希望加入一家创新、市场领先的公司，真正提升你的职业生涯？在Kinaxis，我们认真对待文化，认真对待技术，认真对待客户，也认真对待不把自己太当回事。如果你希望成为一段非凡成长故事的一部分，那么我们可能就是适合你的地方！
1984年，我们由三名工程师组成团队起步。如今，我们已成长为一家拥有全球2000多名员工的组织，在全球设有6个办公室，以及位于加拿大渥太华的顶级总部。作为多家全球雇主奖项的获得者，我们自豪地与客户和员工一起，解决当今供应链面临的最大挑战。
Kinaxis是现代供应链协调领域的全球领导者，推动复杂的全球供应链，并支持管理这些供应链的人。我们强大的、融合人工智能的平台在整个端到端供应链中提供全面的透明度和可见性，使我们的客户能够更快、更明智地做出决策。我们被知名全球品牌所信赖，以提供应对当今波动和破坏所需的敏捷性和可预测性。在超过100个国家，有超过4万名用户，随着我们继续创新和革新对客户的支持方式，我们正在扩大团队。
地点
这是一个远程职位。你可以在家工作，且可以位于英国、法国、德国、爱尔兰或瑞典的任何地方
**职责**
高级客户成功经理负责确保Kinaxis的大企业客户充分实现我们解决方案的业务价值，并在其产品组合中促进可持续增长。该职位结合了深入的咨询合作与战略商业影响力，与内部和客户高管建立牢固的关系，并倡导客户的需求，以最大化Kinaxis解决方案的价值。你将领导关键客户的治理模式，推动采用和使用，并跨职能协作，发现并评估扩展机会。该职位与销售团队紧密合作，识别并移交交叉销售、升级销售和下一次销售机会，同时将解决方案与客户业务目标保持一致
**你将负责**
• 与高管建立值得信赖的长期合作关系，
查看英文原文
## Senior Customer Success Manager
Location
UK-Remote
ID
2026-35456
Category
Sales
Position Type
Full-Time
Remote
Yes
About Kinaxis
Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
This is a remote position. You can work from home and be located anywhere in the UK, France, Germany, Ireland or Sweden
**Purpose**
The Senior Customer Success Manager is responsible for ensuring Kinaxis’ large enterprise
customers realize the full business value of our solutions and foster sustainable growth within
their portfolio. This role blends deep consultative partnership with strategic commercial
influence, fostering strong relationships with internal and customer executive stakeholders, and
advocating for customer needs to maximize the value of Kinaxis solutions. You will lead a
governance model for critical accounts, drive adoption and usage, and work cross-functionally
to surface and qualify expansion opportunities.This role works closely with Sales to identify and
hand over upsell, cross-sell, and Next-Sell opportunities while aligning solutions with customer
business objectives
**What you will do**
•Lead trusted, long-term partnerships with executive and senior stakeholder teams within
assigned accounts, understanding their strategic supply-chain objectives and aligning our
solutions accordingly.
•Establish and maintain a robust governance model for each account — executive business reviews, stakeholder map, success-plan cadence, risk/issue forums.
•Develop customized success plans that incorporate customer business drivers, define KPIs, and drive
time-to-value and renewal readiness.
•Partner with Sales and Renewals to contribute to account plans, map growth opportunities, and support the qualification of expansion leads (SQLs).
•Create customized success plans for enterprise accounts, ensuring customer business drivers are
incorporated into solution deployment, adoption and renewal readiness strategies.
•Handle light commercial responsibilities, such as tracking licenses, users, and scenarios, to
enhance account value and contribute to growth.
•Analyze account usage, health, risk and upsell signals; identify and hand off qualified expansion opportunities within your portfolio to enable revenue growth.
•Lead cross-functional teams to develop and execute strategies thatenhance adoption, derive business outcomes, and drive growth
•Regularly communicate with executive stakeholders, both internal and external, to build and
maintain strong, trusted relationships.
•Align customer business priorities with Kinaxis’ product roadmap, ensuring solutions meet both
current and future needs.
•Define and track customer-specific KPIs, providing ongoing guidance, risk mitigation strategies
and actionable insights to inform decision-making.
•Managing escalations by coordinating with internal teams to develop effective solutions
that maintain customer trust and satisfaction
**What we are looking for**
•Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related
field; MBA or advanced degree preferred.
•7+ years of experience leading Forbes Top 100 and global enterprise accounts.
•Demonstrated success in leading enterprise account governance models and customized success plans.
•Proven success in driving technology adoption and customer business transformation to
ensure value realization, driving account expansion and increasing lifetime value.
•Experience identifying, qualifying or supporting upsell, cross-sell and next-sell opportunities in enterprise settings.
•Solid understanding of Supply Chain Management, including knowledge of processes,
systems, and operational best practices.
•Excellent written and verbal communication skills, with a proven ability to deliver
impactful presentations and effectively engage with executive-level stakeholders
•Experience working with SaaS platforms to deliver business solutions
•Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer
relationships, track account health, and driving proactive engagement.
•Project Management Professional (PMP) Certification considered an asset
•Ability to travel up to 20% to global client sites, subsidiaries, and industry events as
required.
**Work With Impact:** Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.
**Work with Fortune 500 Brands:** Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.
**Social Responsibility at Kinaxis:** Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.
_People matter_ at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
For more information, visit the Kinaxis website at [www.kinaxis.com](https://www.kinaxis.com/en) or the company’s blog at [http://blog.kinaxis.com](https://www.kinaxis.com/en/blog).
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
_Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions._
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