International Operations Manager
沃洛耶姆咨询公司正在寻找一个国际运营经理，帮助我们在欧洲和非洲组织，协调和优化业务。沃洛耶米咨询是一家专业的项目管理，IT 服务管理和专业认证公司。我们是 PMI®授权培训合作伙伴和 PeopleCert 认可培训机构，提供高影响力的培训计划，重点关注结果，执行和学习者的成功。这不是简单的行政职责。我们不仅寻求建设者，而不是只是协调员。合适的候选人将帮助创建系统，改善流程，协调团队，支持培训运营，确保组织运行得清晰，有纪律和效率。国际经营管理员将与创始人和领导团队密切合作，支持公司长度，提高业务绩，并为推出和管理新战略活动，包括我们的考试中心运营做出贡献。关键责任 · 在培训，上网，金融，学术协调以及客户体验中协调日常运营活动。· 支持培训会议，辅导计划，实习营和认证准备方案的规划和执行。· 与教练，销售，市场营销，金融，上线服务以及学术团队协调以确保流的交付。·改善内部过程，工作流程，文档和标准运行程序。·跟踪操作 KPI 并为管理做好定期报告。·监测客户上线服务，学习体验，满意度和解决问题。· 支持合作伙伴和供应商协作，包括国际认证和考试相关合作伙伴。· 帮助建立对考试中心活动的设置，协调和运营准备性。· 确定运营瓶并提出实际解决方案。·确保执行期限，质量标准和内部程序得到尊重。· 帮助构建可扩展系统，以减少依赖于创始人并提高公司效率。要求强制性要求 · 熟练使用英语和法语，书面和口头。· 在运营，项目协调，商业管理，培训协调或类似角色方面至少有3年的经验。· 强大。
查看英文原文
This is a remote position.
Woloyem Consulting is looking for an International Operations Manager to help structure, coordinate, and optimize our operations across Europe and Africa.
Woloyem Consulting is a premium training, coaching, and certification company specializing in Project Management, IT Service Management, and professional certifications.
We are a PMI® Authorized Training Partner and a PeopleCert Accredited Training Organization, delivering high-impact training programs with a strong focus on results, execution, and learner success.
This is not a simple administrative role.
We are looking for a builder, not just a coordinator. The right candidate will help create systems, improve processes, coordinate teams, support training operations, and ensure that the organization runs with clarity, discipline, and efficiency.
The International Operations Manager will work closely with the Founder and leadership team to support the company’s growth, improve operational performance, and contribute to the launch and management of new strategic activities, including our examination center operations.
Key Responsibilities
· Coordinate daily operational activities across training, onboarding, finance, academic coordination, and customer experience.
- Support the planning and execution of training sessions, coaching programs, bootcamps, and certification preparation programs.
- Coordinate with trainers, sales, marketing, finance, onboarding, and academic teams to ensure smooth delivery.
- Improve internal processes, workflows, documentation, and standard operating procedures.
- Track operational KPIs and prepare regular reports for management.
- Monitor customer onboarding, learner experience, satisfaction, and issue resolution.
- Support partner and vendor coordination, including international certification and examination-related partners.
- Contribute to the setup, coordination, and operational readiness of examination center activities.
- Identify operational bottlenecks and propose practical solutions.
- Ensure that execution deadlines, quality standards, and internal procedures are respected.
- Help build scalable systems that reduce dependency on the Founder and improve company efficiency.
Requirements
Mandatory Requirements
· Fluent in English and French, both written and spoken.
- Minimum 3 years of experience in operations, project coordination, business administration, training coordination, or a similar role.
- Strong organizational and coordination skills.
- Excellent communication skills.
- Ability to work independently in a 100% remote environment.
- Strong execution mindset with attention to detail.
- Comfortable working with KPIs, reports, dashboards, and performance metrics.
- Good knowledge of Excel / Google Sheets.
- Experience using CRM or digital business tools such as Zoho CRM, Zoho Campaigns, Zoho Recruit, Google Workspace, Microsoft Office, or similar platforms.
- Ability to manage multiple priorities and follow up until completion.
- Problem-solving mindset and ability to take ownership.
Preferred Qualifications
· Experience in the training, education, consulting, certification, or professional services industry.
- Experience working in a multi-country or international environment.
- Knowledge of project management, IT service management, or professional certifications such as PMP®, CAPM®, ITIL®, PRINCE2®.
- Experience documenting processes and creating SOPs.
- Experience supporting business growth, operational scaling, or internal transformation.
- Familiarity with remote team coordination.
Ideal Candidate Profile
The ideal candidate is highly organized, proactive, disciplined, and results-focused.
You are not waiting for instructions all the time. You can identify problems, structure solutions, follow up with people, and make sure things get done.
You must be comfortable working in a fast-growing company where structure is being built, improved, and optimized continuously.
We need someone who can think, organize, execute, and report clearly.
Benefits
Benefits
·
100% remote position.
- Opportunity to work with an international company operating across Europe and Africa.
- Direct collaboration with the Founder and leadership team.
- Opportunity to contribute to the growth of a premium training and certification company.
- Exposure to international certification bodies and professional training programs.
- Performance-based incentives.
- Growth opportunity toward a senior operations leadership role.
- Flexible and results-oriented work environment.
- Opportunity to build systems, not only execute tasks.
- Work with a company recognized as a PMI® Authorized Training Partner and PeopleCert Accredited Training Organization.
- Be part of a mission-driven company helping professionals become certified, confident, and credible.
Originally posted on Himalayas