交付总监
Delivery Director
我们正在寻找一名MiraCloud实施交付总监，负责领导并确保MiraCloud解决方案的成功实施，保障客户满意度、运营卓越性、按时交付和盈利能力。在此职位中，您将领导MiraCloud解决方案的成功实施，同时确保客户满意度、运营卓越性、按时交付和盈利能力。作为交付总监，您将领导客户实施项目，同时发展和扩展MiraCloud的项目管理实践。您将监督项目经理，建立交付治理和实施标准，并确保多个项目中的客户成功成果。该职位结合了交付领导、运营卓越、客户关系管理和人员领导。您将与客户成功团队和高管利益相关者紧密合作，以支持可持续增长和交付卓越。
职责：
- 领导MiraCloud实施项目的成功交付，确保满足客户对范围、质量、时间线和业务成果的期望。
- 在实施过程中负责客户成功，并与企业级利益相关者建立信任关系。
- 建立、扩展并持续改进MiraCloud的项目管理实践、交付治理和实施标准。
- 领导、指导和培养项目经理，同时培养问责制、运营卓越和持续改进的文化。
- 确保交付绩效、资源利用率和盈利能力符合合同承诺和业务目标。
- 代表MiraCloud参与高管级别的客户讨论、实施评审和交付升级。
- 完成与该职位目的一致的其他合理职责。
- 15年以上IT交付、专业服务、客户成功、项目管理、实施或相关领导职能的经验。
- 有领导项目经理、交付经理、PMO团队或实施组织的经验。
- 在管理企业规模的客户实施、转型或托管服务项目方面有成功经验。
- 有构建、扩展或改进交付组织、治理模型、PMO实践和运营流程的经验。
- 在客户体验（CX）、客服中心、CCaaS、SaaS、专业服务或托管服务环境中具有经验。
- 强烈的…
查看英文原文
We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful implementation of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability. In this role, you will lead the successful implementation of MiraCloud solutions while ensuring
client satisfaction, operational excellence, timely delivery, and profitability. As Delivery Director, you will lead customer implementation programs while developing and scaling MiraCloud’s project management practice. You will oversee Project Managers, establish delivery governance and implementation standards, and ensure successful customer outcomes across multiple engagements. The role combines delivery leadership, operational excellence, customer relationship management, and people leadership. You will partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence.
Responsibilities:
- Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
- Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
- Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
- Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
- Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
- Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
- Perform other duties as may reasonably be required in alignment with the purpose of the role.
- 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
- Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
- Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
- Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
- Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
- Strong executive-level stakeholder management, customer relationship management, and communication skills.
- Existing authorization to work in the United States; visa sponsorship is not available for this role
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Originally posted on Himalayas