FBS - 学习体验协调员

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
About the Role
The Learning Experience Coordinator is a key operational partner supporting University of Farmers learning, training, and leadership development programs. This role ensures that the logistics and administrative activities behind learning programs are organized, accurate, and delivered on time.
You will coordinate training schedules, learning cohorts, facilitators, learner registrations, leadership development events, workshops, credentialing programs, and stakeholder meetings. As a central point of contact for learners, facilitators, vendors, and business partners, you will help create a seamless learning experience while ensuring program details, communications, calendars, materials, and records are properly managed.
This is a highly collaborative role that requires strong organization, attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced learning environment.

What You’ll Do

• Coordinate the day-to-day logistics and administrative activities for learning, training, leadership development, credentialing, and special learning programs

• Manage complex training calendars, cohort schedules, facilitator availability, learner registrations, workshops, and leadership development events

• Coordinate multiple programs and activities simultaneously, ensuring timelines, schedules, and deliverables remain on track

• Serve as a central point of contact for learners, facilitators, business partners, vendors, and other stakeholders

• Manage learner communications, including invitations, confirmations, reminders, schedule updates, and program-related information

• Coordinate facilitator schedules, session logistics, meeting arrangements, training materials, and other delivery requirements

• Support learner enrollment, registration, attendance tracking, completion records, and other program administration activities

• Maintain accurate learning program records, calendars, documentation, and participant information

• Prepare and distribute learning materials, communications, agendas, and other program resources

• Monitor program timelines and follow up on outstanding actions, ensuring deadlines and commitments are met

• Coordinate meetings and events, including scheduling, logistics, participant communications, and follow-up activities

• Partner with learning, leadership development, training, and business teams to understand operational needs and coordinate effective solutions

• Support vendor coordination and administrative activities related to external learning providers and facilitators

• Use learning management systems, scheduling tools, Microsoft Office, and other administrative platforms to manage program information and workflows

• Conduct quality and accuracy checks on schedules, learner records, communications, and program materials

• Identify scheduling conflicts, operational issues, or missing information and proactively coordinate solutions

• Maintain organized documentation and records in accordance with organizational policies and program requirements

• Support reporting and tracking of program participation, attendance, completion, and other operational metrics

• Contribute to process improvements that make learning program coordination more efficient and improve the learner experience

• Ensure program administration and learner information are handled accurately and in accordance with applicable policies, confidentiality requirements, and data privacy standards

Requirements

• Experience in program coordination, learning operations, training coordination, administrative coordination, project coordination, or a related field

• Experience managing complex calendars and coordinating multiple concurrent programs or events

• Strong organizational and scheduling skills, with excellent attention to detail and follow-through

• Ability to manage competing priorities, deadlines, and high volumes of requests

• Strong written and verbal communication skills

• Advanced English required

• Ability to communicate professionally with learners, facilitators, vendors, and business stakeholders

• Experience supporting training, learning, leadership development, project management, or program operations preferred

• Strong proficiency with scheduling, calendar management, and administrative systems

• Experience working with Microsoft Office or similar productivity tools

Benefits

• Competitive salary and performance-based bonuses

• Comprehensive benefits package

• Career development and training opportunities

• Flexible work arrangements

• Dynamic and inclusive work culture within a globally renowned group

• Private Health and Dental Insurance

• Pension Plan

• Meals tickets

• Life Insurance

Please note: CVs must be submitted in English. Applications in other languages will not be considered.
By applying for this position, candidates acknowledge and agree that:
• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.
Failure to comply with these conditions may impact the hiring decision or employment continuation.
Originally posted on Himalayas