Mortgage Forward - Sr. Loan Servicer
抵押贷款前是为我们的伟大团队招聘很棒的人！你是否喜欢客户互动和建立关系？我们希望你加入我们的团队！直接向副总裁，服务，老借助人的监督下报告。主要目的是帮助抵押贷品前实现我们的愿景，成为成员的可靠财务合作伙伴。负责确保优秀的服务与我们的标准相一致地交付给内部和外部成员。老借助人负责从创始到偿日期后提供抵押贷项服务。以前经历3年的机构贷款服务是必需的。作为一名老借助者，他必须有经验。贷款服务员：· 与抵押贷款前和其客户之间的联系点，与抵押贷资助员工以及客户员工密切合作以协助提供贷款相关的需求。· 使用适当的安全措施识别借款人并防止欺诈。·帮助借款者在服务网站上导航。·调查和解决借款人的担忧，为借款人询问和问题提供适当的建议和咨询。·有效地传播烦躁的借款人和情况。·耐心和巧妙性。·作为成员/借款人查询升级点，也可以根据需要处理低层次的查询。· 回答会员的接收电话，处理他们提出的问题和询问，包括支付。· 完成投资组合和投资者 （包括但不限于弗雷迪·麦克和芬尼·梅）的贷款保养要求。· 处理偿还请求和押权释放。·协助托管发行和托管分析。· 每月向所有保险公司提供 PMI 汇款。·监督对担保物业的保险覆盖。· 帮助在违约贷款中收集努力作为备份。· 根据需要协助代理机构和投资者的报告。· 通过不断阅读，在线和其他课程来提高抵押贷款服务和消费者贷款方面的技能。· 在抵押贷资助商的支持下提供补充服务。· 在副总裁离开办公室时提供补充工作。·协助其他专项项目并履行其它与职业有关的任务。·负责遵守所有适用的联邦，州和地方法规和规定，并遵循所有抵押贷前政策，程序和内部控制。
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Mortgage Forward is Hiring GREAT people for our GREAT team!
Do you enjoy customer interaction and relationship building?
WE WANT YOU ON OUR TEAM!
Reporting directly to and under the supervision of the VP, Servicing, the Sr. Loan Servicer’s primary purpose is to assist Mortgage Forward to live out our Vision, “To be the members’ trusted financial partner“. Responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with our Standards of Greatness.
The Sr. Loan Servicer is responsible for servicing mortgage loans from post-origination through payoff date. Previous experience of 3 years servicing agency loans is a requirement.
As a Sr. Loan Servicer your duties will be:
- Serve as a point of contact between Mortgage Forward and its clients, working closely with Mortgage Forward employees and client employees to assist with loan-related needs.
- Utilize appropriate security measures to identify borrowers and protect against fraud.
- Assist borrowers in navigating servicing website.
- Investigate and resolve borrower concerns, providing appropriate advice and counseling to borrower inquiries and problems.
- Effectively diffuse upset borrowers and situations with patience and tact.
- Serve as escalation point for member/borrower inquiries, may also handle lower-level inquiries as needed.
- Answer incoming calls from members and process their questions and inquiries including payments.
- Complete loan maintenance requests for portfolio and investor (including but not limited to Freddie Mac and Fannie Mae) loans.
- Process payoff requests and lien releases.
- Assist with escrow disbursements and escrow analysis.
- Assist with PMI remittance monthly to all insurers.
- Monitor insurance coverage on collateral properties.
- Assist with collection efforts across delinquent loans as back up.
- Assist with agency and investor reporting as needed.
- Be a willing participant in improving skills as it relates to mortgage servicing and consumer lending by ongoing reading, taking online and other courses
- Serve as a backup to loan servicers.
- Serve as a backup to VP, Servicing when VP, Servicing is out of the office.
- Assist with other ad hoc projects and perform other job related duties as assigned.
- Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all of Mortgage Forward’s policies, procedures and internal controls.
Requirements needed to be part of this team:
- Three years to five years agency servicing experience
- A 2-year college degree2, or completion of a specialized certification or licensing, or specialized training courses, or job – specific skills
Join us at Mortgage Forward and discover a workplace that invests in you!We’re the total package!
Mortgage Forward is proud to be an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Originally posted on Himalayas